Hampton Inn & Suites Ponca City

Pet friendly. Indoor pool. Free breakfast.

Staff was very nice

They canceled my booking reservation through booking.com told me I had to book through them. Won’t comply with waiving my non-cancellation booking fee even though they canceled. I had booked through them because it was a concert and no other places and when we arrived we got checked into one room uncleaned to be checked into a second room unclean to be basically told they’d change the sheets and left us a toilet dirty from a previous guest and the shower didn’t work. They stated the GM would call us during the day and we can not get any information to any one in general management to return a phone call.

Room was clean & nice. Vanity light didn’t work, bathroom was very dark, when we asked front desk about it, gal was rude & said if it doesn’t work, must be burned out. No offer to have it fixed.

Staff was friendly and Helpful. The thing I didnt like was we got to town after dark. We had a hard time finding the entrance. I thank a sign out by the street would be a good thing.

The indoor pool has an access ramp for handicap… my child is not handicapped but she took FULL advantage of this opportunity.. was perfect for my three year old and with the pool only being 1.5 feet deep in the front she had a blast!!! We swam 5 hours Christmas Day !! The pool, and pool dorm was spotless clean and full of all our needs!! It was a blast!! Breakfast was perfect Rooms are perfect! great place to stay !! …. Shawn and Stella

Mold in the shower corners and
Edges of drain

Would appreciate more towels and hair conditioner.

I didn’t like that the front desk receptionist charged my credit card twice. I had paid reservations through the Expedia app with my debit card the receptionist asked for my debit card and charged me again for the whole stay. I let her know that I had already paid through the app and asked her why did she charge me again. She then proceeded to apologize and said that I was going to have a refund coming in to my bank and in 3 working days. Meanwhile I had a total of over $1,600 charged on my bank account. Leaving me without the budgeting I had planned for

The night front desk lady was so helpful and professional. The breakfast was great with lots of options and good coffee.

Low water pressure in shower, no vent fan in bathroom, beds too soft

We first went to la Quinta and had a horrible experience so we decided to pay the extra money and stay here. This was the best hotel in Ponca city, in my opinion. It was clean, comfortable, nice staff, and the pool was nice as well. Definitely will stay here again on our next visit.

I am a Hilton Diamond member and stay at this location a few times as I do have business in Ponca City. I will never stay here again as they are not focused on accomodating their guests just meeting revenue metrics. I had to cancel my business trip due to hospitilization and I was within the 24 hour cancellation window and they had no empathy for my plight and refused to accomodate the cancellation. Stood behind the cancellation policy directly to me and back to the Hilton Diamond desk. I expect to be back in Ponca City for business in the future but this property will not get my business. Short sighted response to a guest with a unusual circumstance. I disagree with how they handled it but they showed their true colors. It's not about the guest so if you stay here hopefully you won't need anyting out of the policy as they won't accomodate.

Difficult to find the entrance.