BQ Alcudia Sun Village - All Inclusive

Hotels
BQ Hoteles
8 (50 reviews)
Cicuito del Lago 60, Muro, Balearic, 7458 , Muro , ES

Facilities

Free breakfast
Arcade/game room
Comprehensive recycling policy
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Street parking
See all facilities

Review Highlights

Pros:
Friendly staff
Good value for money
Tasty food
Nice amenities
Cons:
Cleanliness issues
Outdated rooms
Pool cold

Categories

Cleanliness
6.58
Several reviews mentioned issues with cleanliness, including damp odors and dirty bathrooms.
Service
8.55
The staff was consistently described as kind and helpful.
Location
8.59
General positive sentiments regarding the hotel's location and nearby beach.
Room Quality
7.04
Rooms were described as somewhat outdated and having cleanliness issues.
Amenities
8.07
Various amenities were available, including a nice pool area and playgrounds.
Value for Money
8.53
Overall good value for the price, particularly for the quality of food.
Food and Beverage
8.58
Food was described as better than expected with a good selection.
Overall Experience
8.05
Most guests had a positive experience overall despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:49

Property Description

Recreational Amenities

Enjoy the outdoor pool, tennis court, and bicycles to rent for a delightful stay.

All-Inclusive Experience

Indulge in international cuisine at Caprise and enjoy complimentary buffet breakfast at this all-inclusive hotel.

Featured Amenities

Benefit from services like dry cleaning, a 24-hour front desk, and multilingual staff during your stay.

Please book your stay at BQ Alcudia Sun Village for a memorable seaside experience.

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

8
Based on 50 reviews
Cleanliness: 6.58
Service: 8.55
Location: 8.59
Room Quality: 7.04
Amenities: 8.07
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 8.05
M
Morten
6
Pros:

Fint hotell som er litt slitt. Internett virket veldig dårlig for oss.

2025-10-10 via Nuitee
L
Lisa Elise family_with_children
10
Pros:

Super accomodatie, alles netjes, schoon, ruim en alles voorhanden. Kamers worden iedere dag schoongemaakt. Alle faciliteiten zijn voorhanden. Enorm hardwerkend personeel. Altijd vriendelijk en beleefd, niks is te veel. Eten was iedere dag vers, gevarieerd aanbod en lekker van smaak. Al met al een top vakantie gehad, met dank aan alle medewerkers die dit mogelijk hebben gemaakt en zich hier iedere dag weer voor de volle 100% voor inspannen. Onze kinderen hebben er ook enorm van genoten!

2025-10-01 via Nuitee
E
Emma
10
Pros:

Really enjoyed the hotel, the facilities were great, food was good and the staff were very friendly. The all inclusive was great, there was always food and snacks available and infinite ice creams and lollies

Would definitely recommend

2025-09-30 via Nuitee
J
John family
6
Pros:

Huoneessa oli homeinen haju. Aika huono ilmanvaihto, mitään ei kuivunut.
Vastaanotossa aika tymppä henkilö vastassa, kun sanottiin huoneen hajusta niin mitään ei tehty asialle eikä tarjottu mitään. Peti sohvassa kivi kova patja.

Entertainment ryhmä oli tosi hyvä, osas kyllä hommansa.

2025-09-28 via Nuitee
R
roger
10
Pros:

Pool cold

2025-09-28 via Nuitee
E
Eva
6
Dommage
Pros:

Nous mettons généralement aucun commentaire.
Malheureusement notre chambre sentait fortement l’humidité et la salle de bain n’était vraiment pas propre (cheveux et poils partout, un vieux pansement dans la douche non ramassé, les vitres de la douche non nettoyée et le miroir de la salle de bain à moitié nettoyé) dommage pour ke prix demandé. Le personnel est très gentil et le petit déjeuner très bon.

2025-09-28 via Nuitee
T
Theis Chang
10
Excellent value for money.
Pros:

Food is far better than expected from a 3-star hotel. All the common salads and pasta you would expect from any all inclusive hotel are available. But they are usually better cooked and tastier at this Hotel. "Speciel dishes" such as indian curries, mexican food, juicy chicken sticks and a modfied ceacar salads were outright delicious.

Drinks are available from 5.30pm. The selection is a bit limited, but taste is good.
Waiting time for drinks is slow around opening hours where a single bartender usually manages the bar, expect 15-20 min waiting time. Should be improved. Later on a handful of bartenders are present with fair waiting times around 5 min.

Nice pool area with plenty of beach chairs and multiple playgrounds. Clean and nice.

Snack bar is excellent. A good selection of real food, icecream, sodas, slushies and beer are availble. Better than most 4-star hotels.

Slightly outdated rooms with a single oldfashioned key. Same goes for the safety deposit box (that is not free). A bit annoying if you are travelling with small children with different nap times etc. Tiles in walkways etc. af often broken and somewhat uneven.

The beach is around 500m away and is top-notch with crytal clear blue water.

Plenty of mosquitos, remember your repelleant.

But all in all I doubt you can find better value for money. Highly recommended.

2025-09-21 via Nuitee
P
PETER family
10
Pros:

Good value. Very clean. Excellent staff.

2025-08-24 via Nuitee
F
Fabio family
6
Pros:

Das Zimmer war nicht sauber und im Restaurant war sehr laut.

2025-08-03 via Nuitee
F
Fabien family
8
Pros:

Super semaine passée ! Très bonne nourriture, hôtel très sympa et animateurs très cool!

2025-07-27 via Nuitee
J
Jørgen
8
Pros:

Var her i perioden 15.07 - 27.07 med min samboer og 2 Barn på 3 og 4 år.

Alle ansatte var veldig hyggelige og hjelpsomme. Området er veldig velstelt og innholdsrikt. Maten var god til alle måltider og snackbaren ved bassengene hadde god enkel mat med drikke. Det lokale ølet som var inkludert var bra.
Underholdningen på kvelden var bra og det var minidisco hver kveld før underholdningen. Underholdningsteamet i grønt var helt fantastisk med barna.

Husk myggmiddel, etter kl20 er det mye mygg.

Dette har nok noe med perioden vi var i men det føltes overfylt. Kø for å få seg bord til middag, rene tallerkener manglet ofte og vi måtte vente på at de fikk vasket de. Tallerkene kunne være både våte og ha matrester på seg pga dette. Juicedispensere var ofte tomme. Ingen kullsyre i brusen ved snackbaren.

Rommene er utdaterte og slitne.
Mine svigerforeldre hadde rom på bakkeplan, der var det en stygg lukt av råte under hele oppholdet. Vi hadde i 2etg og hadde ikke noen lukt.


Alt i alt har vi hatt en fin ferie her og barna har kosa seg masse noe som var det viktigste for oss.

2025-07-27 via Nuitee
J
Joaquim Forssén family_with_children
4
Pros:

The pool was good and our kids (3 & 6) enjoyed the big pool and the kids pool with the pirate ship.

The playground for the kids shared the same area as the designated smokingarea! Horrific!

Outside the hotel behind the pirateship is a good and new playground for the kids. In front of the hotel is an outdated playground.

BUT the room was small and outdated. We were 4 but never got 4 new towels, only three and had to ask for towels.
They made our beds daily but never cleaned, dirt on the floors and the sink was never gone after the cleaners had been there, one day out of 6 the sink was partially cleaned.

The AC - I would not call that for AC, maybe because that it is outdated but it didnt work as an AC should.

The hotels own area was green and nice.

The food in the restaurant was not good, not bad. Not very tasty and if you didnt got a fish directly from the chef it was dry.
Breakfast was ok but everything else never made me happy.

Close to the beach and bus stop to get to Alcudia.

A supermarket within 2min walking distance that had snacks, drinks, some food and pool stuff.

2025-07-17 via Nuitee
C
Coloma
10
Relax
Pros:

Hotel familiar, sin lujos pero con todo lo necesario para disfrutar y relajarse en la piscina, que es grande y con muchas hamacas. Estuvimos en régimen de todo incluido y durante el día había mucha variedad de comida en el bar de la piscina, caliente, fría, fruta, helados... Además las bebidas que incluye son de calidad.

2025-06-24 via Nuitee
C
Claus
4
Pros:

Boligen var meget fugtig, der lugtede af mug.Restauranten var god, god mad. Personalet var meget flinke. Vælg en lejlighed på 1 sal.

2025-05-16 via Nuitee
C
Chelsea
10
Excellent
Pros:

Excellent stay - calm, comfortable and welcoming resort. Staff were polite and helpful. Activities all through the day. Huge pool with plenty of loungers. Lots of outside seating. Pool bar with plenty of tables.

2025-04-25 via Nuitee
A
Armen
10
Probably the best family hotel in the area!!!
Pros:

We had a great family vacation! This is really a very good hotel if you want to relax and have your kids enjoying the pools and all the facilities they have. I must say the food was the best all-inclusive hotel food we had, big variarity to choose from. Of course the big thank you to the staff that made our vacation so great!

2025-04-22 via Nuitee
D
Deimintas
10
Pros:

Ok

2024-11-02 via Nuitee
J
Juliane family_with_children
10
Pros:

Wir waren als Familie mit Grundschulenkindern dort, offenbar wird es demnächst renoviert, was in unserem Zimmer auch empfehlenswert wäre, es ist etwas älter gewesen... Aber die Anlage, das Personal, die Möglichkeiten, das Essen - super! Es ist uns beinahe schwer gefallen, die Insel zu erkunden, weil das Hotel so viel zu bieten hatte.

2024-10-31 via Nuitee
V
Verified traveler
10
Gutes angenehmes Hotel
Pros:

Preis Leistungs Verhältnis stimmt. Teilweise ein wenig Renovationsbedürftig

2024-10-24 via Nuitee
S
Sabine family_with_children
6
Pros:

Wir sind als vierköpfige Familie in dieses Hotel gereist.

Das Zimmer/Wohnung hatte leider nur 1 Schlafzimmer mit 2 Betten und im Wohn- und Kochbreich eine sehr kleine Schlafcouch. Dies konnte man anhand der Bildern und Beschreibungen im Vorfeld nicht herauslesen. Im Zimmer haben Bettbezüge und Handtücher gefehlt. Das Reinigungspersonal war aber so freundlich und hat uns ausgeholfen.
Die Küche war wirklich sehr spärlich eingerichtet. Ansonsten war es sauber und aufgeräumt. Das Reinigungspersonal kam täglich.

Für uns war das Essen leider eine Katastrophe.
Ich finde es sehr grenzwertig, dass im Restaurant keine Allergene und Inhaltsstoffe gekennzeichnet sind und man IMMER beim Personal nachfragen soll.
Das Personal wusste selbst nicht Bescheid und sagt mal soll mit dem Chef sprechen. Das bedeutet 3x am Tag hoffen, jemanden zu finden der einem Alles zeigen kann. Das ist sehr anstrengend und könnte durch einfache Kennzeichnung Allen alles erleichtern.
Wir hatten leider schon den 2. Tag infolge Unwohlsein aufgrund des Essens, da wir einige Sachen nicht vertragen. Erschwerend kam hinzu, dass viele Mitarbeitenden in der Küche gar kein Englisch verstanden haben.

Durch den angrenzenden See gab es wirklich unfassbar viele Mücken. Schade, dass das Hotel selbst rein gar nichts dagegen aufstellt oder unternimmt.
Leider gab es nur ein Fahrrad mit Kindersitz zum Ausleihen. Das ist sehr schade in so einem großen Hotel mit so vielen Gästen und Kindern.

2024-10-23 via Nuitee