The Kooralbyn Valley

This was the worst resort experience I've ever had. The room and buildings were rundown and in need of maintenance. Beware the range of 'integrated' activities they advertise on the website are all outdoor or unavailable, so if it rains you will get stuck inside with nothing to do.

Worst of all, the manager, Jeremy, demonstrated extremely poor customer service and communication when handling our refund request. Instead of listening to our concerns, he refused to accept feedback and accused me of lying about the close-down services to try getting our money back. I can tolerate subpar facilities and close-down activities. But I will NOT tolerate being wrongly accused of lying and blamed for dissatisfaction due to my 'misperceptions about the resort', as if it wasn't a result of misinformation from their side. The unprofessionalism and condescendence of the manager when communicating with me were appalling and simply unacceptable in the hospitality industry.

The only positive thing was that the receptionist ladies were friendly and helpful to us, but I fear they will have to face consequences from their terrible manager.

We felt ignored and disrespected by management as paying customers. I would strongly advise others to avoid staying here. There are many better places where guests are treated with respect.

Our favourite hidden gem. This is our fifth trip to Kooralbyn in the last five years. We come for the amazing buffets but must say that the customer service is always exceptional. The beauty of the surrounds, the birdlife, the kangaroos, it is all just so stunning.

Having no where nice to stay in Beaudesert, booked the Kooralbyn resort for a 2 night stay and absolutely loved it. The restaurant staff and reception staff were awesome. Although the were nail polish marks on the curtains, this is literally the only thing I can say negative. Grandkids had a blast in the pool area, breakfast was delish.

Beautiful grounds, heaps of entertainment for kids and warm welcoming staff.

Room was clean and well presented - limited dining for families with small children early evening, pool space was a little untidy but all staff were friendly and welcoming… Overall we enjoyed our weekend away…

Very disappointing. The resort is looking tired and tatty. Torn curtains, holes in flyscreens, mould in bathroom and sterile rooms. The setting is beautiful however the maintaining of facilities is beyond par. Reception staff was friendly and helpful. They will need to spend a lot more money before it can come up to the standard of a "Ramada" resort

Don't waste your time, Thier customer service is woeful. Tried 3 times to make a booking for 2 couples, twice was promised they would return my call upon checking for availability, they never responded. Called a third time to be told sorry they didn't have a room and apologised they they forgot to return my follow up call. Am happy to spend our $2000 for the weekend somewhere else. Glad they are so successful to pass their potential customers off.

The Resort is dirty and rundown.
Room was filthy, full of mould, ripped carpet, bugs, spiderwebs, dirty walls and power points. Smelt funky. Torn curtains. Even found a tacky fingernail in our room.
The waterfeatures were slimey, mostly pumps not working, empty alochol cans floating in the water. Verandahs were rotton, falling apart.
In the buffet.... dead bugs and spider webs all over sills, the place was plain dirty.
Heard people saying even the golf course is unkept and uncared for now.
There are rooms full of furniture stacked high, everything is dated.

It’s nice

This place advertises on its flyers that it has been chosen to provide accomodation for the Olympic Games. That's the first we had heard, so we decided to check it out. We were directed to our room and as I walked in the door I stopped in disbelief. The first thing you notice is the stains on the carpet, followed by the smell from the toilet. (It took me a couple of days to work out that the liquid on the bathroom floor was not an over zealous cleaner, but a leak from the soil pipe from the toilet). There were two rooms and a bathroom. One was a room with a sofa and TV that did not work and nothing else. (Photo). The bathroom had the worst tiling I have ever seen and a tiny notice with tiny text stuck on the tiles right above the bath to warn you to stand in the middle of what used to be a spa bath. Because of its location I did not notice it until I was actually in the shower. (Photo). The toilet itself had disgusting brown stains inside. (Photo). The veranda was in a shocking state with a filthy floor and broken sheets of what looks like asbestos. (Photo). There was white powder everywhere and the carpet adjacent to the veranda door had clearly not been vacuumed for some time. (Photo).
There was only one bedside table and one lamp. There were no cups or spoons, so I had to go to reception and ask for them before we could make a coffee.
We had the buffet breakfast Saturday morning but the bacon had run out. I asked if there was anymore coming and was told no, as the buffet was ending in 20 minutes.
We had breakfast in the cafe down the road for the rest of our stay.
We went to the, "golfer's bar", Friday evening but it was full of intoxicated males and my partner felt most uncomfortable. We went to the pub down the road for drinks for the rest of our stay, (Pavilion Tavern), and found the staff and the locals very friendly.
We reported back accordingly.

Arrived at 8pm on a Friday night, by 8.20 the only food available was a packet of potato chips from the pub, or a 20min trip to Beaudesert. Fortunately the staff were kind & cooked us a bowl of hot chips, despite the kitchen being closed. Much appreciated, as we’d driven 6 hrs to get there. There was no heating in our bedroom & 3deg temp, & our door was unable to be locked with or without the key. Black hairs on the bathroom wall, dust & cobwebs everywhere, nowhere to sit with a meal, though there was ample room for a small table & chairs, terrible smell from the bathroom drain, doors partly hanging off, over bath shower is unsafe, due to the height to get into it

A hidden gem! Kooralbyn Resort exceeded all expectations. The views were breathtaking, the rooms were clean and comfortable, and the atmosphere was so relaxing. Great place to unwind and enjoy nature. Highly recommended!

Our stay was pleasant. We stayed there as we had a private function to attend in Beaudesert...easy drive. Great dinner at tavern nearby and lovely breakfast & good coffee at local cafe. Staff couldn't be more helpful. Would happily stay again.

The area is beautiful, very serene. The resort is a bit run down and old. But it is clean and the staff are lovely. Breakfast was great and the restaurant for breakfast is very pleasant.

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Shower entry dangerous. Supposed to be a spare, but no plug, rendering the tub being unsafe for a shower. Being a disabled veteran I found this disconcerting.
The room had a smell to it.
In the end it was a bed for the night, but far below the standard for the price.

Weekend away, what could go wrong! Great place with lots of history. Rooms are a bit dated but look past that, place is tidy, golf course is mint. Staff are friendly and welcoming. Has everything you need and we will be back again laster this year for round 2

Exceptionally helpful and friendly service

The property is tired but I didn't like that the upkeep on balcony, shade covers, gardens is not up to date. Needs a good wash down. Beds were comfortable, bathrooms need updating. Lovely, lovely outlook and so quiet.

$39 drinks wasn’t worth a roast beef and pork. Roast of the day are pubs cheapest meals. I know it’s not a pub. For two people it was cheaper by $4 to walk to the pub, where we had steak and Solomon and drinks. Then walk back in the moon light…