Pentland Hotel

Hotels
7.7 (1339 reviews)
Princes Street , Thurso , gb

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Exceptional staff
Good breakfast options
Great value for money
Cons:
Cleanliness issues
Location challenges

Categories

Cleanliness
6.6
Some reviews highlight unclean rooms, including dirty areas and inadequate shower facilities.
Service
8.56
Many reviews mention exceptional staff and helpful service, particularly during difficult situations.
Location
7.11
Mixed feedback; while the hotel is centrally located, some reviews describe the surrounding area negatively.
Room Quality
7.56
Rooms generally rated well but some described as basic and needing improvement.
Amenities
8.08
The hotel offers satisfactory amenities, including heating and breakfast options.
Value for Money
8.54
Several reviews confirm good value for the price paid, especially with breakfast included.
Food and Beverage
7.6
Food quality mixed; breakfast praised but some dinner experiences noted as poor.
Overall Experience
7.57
General sentiment is positive but marred by some cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 19:34

Property Description

Fresh Caithness Seafood Restaurant
Indulge in the finest seafood dishes at our restaurant, showcasing the best of Caithness flavors.

Comfortable Rooms with Garden Views
Relax in our cozy rooms equipped with modern amenities and picturesque garden views, ensuring a peaceful stay.

Convenient Meeting Facilities and 24-hour Service
Host your events seamlessly with our meeting facilities and enjoy round-the-clock service from our friendly staff.

Book your stay at Pentland Hotel now and experience the perfect blend of comfort and convenience.

Important information:

Please note that there is free on street parking but spaces are limited.

The bar will open at 17:00.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: INV

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People 3 years old and over stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 1339 reviews
Cleanliness: 6.6
Service: 8.56
Location: 7.11
Room Quality: 7.56
Amenities: 8.08
Value for Money: 8.54
Food and Beverage: 7.6
Overall Experience: 7.57
S
Sally • solo_traveller • gb
8
Pros:

My room was upgraded to a double, very comfortable, liked the library, nice public spaces.

Cons:

Bar and restaurant were a bit utilitarian, although the meal I had was good. My room had windows but no view.

2026-07-04 • via Nuitee
T
Thomas Fringeli • solo_traveller • ch
9
Pros:

Leckeres Frühstück. Saubere Zimmer, bequeme Betten

Cons:

Duschvorhang hatte Schimmel und das Zimmer allgemein hätte eine Renovation nötig

2026-06-30 • via Nuitee
M
Markus • couple • ch
8
2026-06-26 • via Nuitee
J
Jean • extended_group • gb
8
Great hotel and in a convenient spot
Pros:

A lovely room and we enjoyed our meals. Friendly helpful staff

Cons:

No complaints

2026-06-25 • via Nuitee
D
David • solo_traveller • gb
8
Pros:

Convenient for catching ferry from Scrabster

Cons:

Nothing!

2026-06-24 • via Nuitee
L
Leeanne • couple • gb
6
2026-06-24 • via Nuitee
S
Shona • extended_group • gb
9
Fantastic
Pros:

Staff very helpful and pleasant. Great selection for the buffet breakfast

2026-06-24 • via Nuitee
M
MICHAEL • solo_traveller • gb
9
2026-06-23 • via Nuitee
B
Barbara • couple • gb
4
Big disappointment - booking.com let me down - didn't get the promised upgrade
Pros:

Friendly reception staff

Cons:

Room was really basic - bathroom heater was in all the time- no control switch and a waste if energy - far too hot. Shower very basic with only a shower curtain and outdated shower - the shower tray didn't drain properly - not what you would expect for £145 per night.

2026-06-21 • via Nuitee
J
Johmar • couple • au
10
Great location, hosts and superb dinner and breakfast.
Pros:

Great location and service from both the front desk and the front office staff.

Cons:

Nothing

2026-06-20 • via Nuitee
F
François • family_with_children • fr
7
Pros:

Établissement suranné et agréable. Excellent rapport qualité prix. Doté d'un restaurant, ce qui est très pratique quand on est itinérant. Confortable, excellente literie, calme, les équipements sont un peu datés. Le petit-déjeuner inclus est excellent et abondant.

Cons:

Service très moyen. Service interminable au restaurant, nous avons dû relancer 2 fois les serveuses qui nous avaient oubliées alors que nous avions réservé. Plats surgelés médiocres, au-delà de son aspect pratique, il est préférable de dîner à l'extérieur.

2026-06-18 • via Nuitee
A
Agnes • extended_group • gb
8
A nice hotel and good location.
Pros:

Staff friendly, breakfast good and location good.

Cons:

Bed was comfortable but pillow was not.

2026-06-16 • via Nuitee
A
Agnes • extended_group • gb
8
Was a nice hotel.
Pros:

Staff friendly, breakfast fine, good location.

Cons:

Bed was fine but pillows could have been better.

2026-06-16 • via Nuitee
J
JULIE • solo_traveller • gb
8
Pros:

Food nice in the hotel staff great

Cons:

Location thurso isn't nice I'm afraid no nice bars and the hotel bar wasn't comfy at all

2026-06-15 • via Nuitee
L
Liliana • couple • fr
8
Hôtel d’étape car il n’y a rien à voir en ville
Pros:

La chambre et la possibilité de manger dans leur restaurant

2026-06-07 • via Nuitee
N
Neil • couple • gb
6
The Pentland is a tired hotel in need of complete refurbishment, but the bed was pretty comfy and the food in the restau
Pros:

Bed was comfy, and the food - both evening meal and breakfast was good

Cons:

The room is in need of a refurbishment, particularly the bathroom which was very tired and shoddy

2026-06-06 • via Nuitee
M
Mary-Anne • couple • ca
6
Adequate
Cons:

Lots of stairs and room extremely small.

2026-06-06 • via Nuitee
A
A8528TNcarolineg • Couples
6
Average meal with below average service
Pros:

Had a meal with family . Service from male wait staff was abysmal. No interaction unless requested. Had ordered a garlic and herb sauce with steak , and had to ask for it twice. Family member had eaten majority of steak while waiting for sauce to arrive. Then attended to by waitress Hollie , who was very attentive and interacted well with the group. She certainly could teach the male wait staff how to serve tables

2026-06-05 • via Tripadvisor
S
steen • solo_traveller • dk
3
2026-06-05 • via Nuitee
M
Mathias • couple • nl
8
Pros:

Prima uitgebreid ontbijt

2026-06-05 • via Nuitee