Deluxe Apartments Holbox

Personal amable y buena atención

We rented the 3 bedroom unit for our group of 7 and it came with a private rooftop area. Beds were so comfy, breakfast was basic and good, pool area was beautiful. It is about a kilometre from the busy Center of town. We enjoyed walking all around the island, but there are plenty of taxis if walking isn't your thing. There is a really nice beach a block away. Had a small kitchen that had the basics and we cooked a few dinners. We liked the quiet location and it's situated between town and Coco Beach. Staff were all wonderful and helpful- they booked our whale shark trip and it was perfect!

El trato dels anfitriones fue excelente, lo que necesites ellos te orientan. Muy cómodas las instalaciones, fui con mis bebés y el espacio para ellas muy seguro.

Our stay for a family of four in the superiors apartment was wonderful. The

Deluxe apartments is a beautiful little gem, nicely nestled away from the downtown, but within walkable distance. The host and staff are very personable, welcoming, speak English, and are diligent at making sure that your needs are met. They are very accommodating, and respond quickly when any question or concern is raised. The unit we were in was decently equipped, and staff responded positively and quickly when we pointed out a few omissions. The bed was very comfortable and the large balcony surrounded by greenery was a great place for our morning coffee or afternoon board games. There is good water pressure and plenty of hot water, and the air conditioning and ceiling fan, provide the perfect amount of climate control for the room. The pool area is a nice little oasis that is very well maintained, and remains nice and refreshing through the day thanks to an abundance of palms providing some shade from the hot afternoon sun. The included Continental Breakfast is standard fare, but a more elaborate breakfast is available for a fee. The complex is within walking/hiking distance to Punta Ciricote, Punta Coco, as well as the main beach leading to the amazing sand bars. Highly recommend this little gem if you want to be close to town, but want something more serene and quiet for the evening/nights.

Pros: beautiful pool, public areas, shade, proximity to ocean/beach, dining options, cook was fantastic for paid breakfast and lunch. Free options were very basic but sufficient and tasty.
Cons: no information given at check in, terrible housekeeping and we tipped every day-found cockroaches in the cupboards on day 8 and had to ask 3x to have the kitchen sanitized after they sprayed bug spray, 10 day stay and sheets only changed once. No blender or toaster in room as shown. Also so many travellers with large families staying above us and rooms are so noisy- we were woken up before 6 am daily.
Front desk was not helpful with anniversary plans, bookings, or our concerns. At the end a lady front desk agent was wonderful but too little too late. We did not have high expectations -just wanted clean and friendly service. Would not return!

The apartment was lovely and staff were very friendly. Due to transportation, we arrived an hour before checkin, and they allowed us to use all the facilities including the pool until our room was available. Excellent communication throughout our stay.

This is an Amazing place. The Staff truely go out of their way to please. Walkable distance from town. The beach is just a block away. The pool is nice and clean. Cute basic breakfast and good coffee. Our deck had a private dip pool. Quiet and peaceful. Bikes to use. 10/10.

Endroit magique avec la terrasse privée sur le toit. Appartement très propre.

Me gusto que lo que ofrecieron en las fotos es lo que realmente existe, todo estuvo muy bien en tiempos de servicios y de amabilidad en las peticiones

Generel bad, Old, breakfast delate to few beach towels, No var service, key holder doesn't worked.

Fue genial todo el tiempo estuvieron en comunicación y el cuarto muy limpio y los espereraron ya que llegamos tarde, muy amables y muy atentos

Personalen var väldigt positiva och hjälpsamma. Det negativa var att poolen låg i skugga hela dagen och att stranden rakt ned från hotellet inte var så fin (mycket tång).

Très bien situé pour ceux qui veulent s'éloigner un peu du bruit du centre tout en restant accessible à pied. Appartement assez grand pour une famille, le petit déjeuner inclus est un plus. Le cadre avec la piscine est agréable et le personnel à l'écoute et serviable.

La propiedad está muy cómoda y cumplió con mis expectativas, definitivamente volvería a reservar en el lugar.
Siempre fueron atentos.

Nos encantó!

About a 30 minute walk to town by way of beach, roads flooded due to rainy season & Huracán Helene. They have an insight small cafe to get breakfast and lunch including great fries and burgers. Just a few minutes walk to beach and there’s a cafe Del Mar that sells food, smoothies, beer & cocktails, very good. Staff is extremely welcoming and helpful. They will arrange taxis for you. Areas are kept very clean. We experienced Hurricane Helene category 1 during our stay. This hotel is well prepared with a generator and water. We even had wifi throughout. They made us feel safe and kept in constant communication about procedures for island/hotel. We loved this place.

Le séjour fut très agréable, cependant le petit déjeuné fut très décevant, il n'est pas à volonté et uniquement sucré, pour du salé il faut payer les plats en plus...
Au petit déjeuner, dehors uniquement il y a énormément de moustique et il n'y a rien pour lutter contre (ex : bougie anti-moustiques, spray)
Une musique est présente dès 8h du matin certes elle est douce mais légèrement gênante.
Dommage qu'il n'y ai pas de salle de sport réel, un 7m2 en extérieur et un tapis ne suffisent pas pour décrire une salle de sport en 2024.

Cela dit l'hôtel / Appartement était très confortable, lit très spacieux, la douche cependant elle n'est pas cloisonné et l'eau peu déborder jusque dans la chambre.
Et pour les petites personnes le miroir est trop haut.
Mais la cuisine est très très bien équipé, la terrasse est très grande.

Je suis ravie d'avoir séjourné là-bas en revanche pour le prix je m'attendais à un vrai 3étoiles.

Good location, friendly staff very attentive and quick to respond at any need ( store our luggagr a couple of hours when leaving property) and in general a very overall nice stay but it’s the attention to details that need to be taken care:
-music too loud since 8 am till 8 pm.( some of us come here to rest, it’s a beautiful peaceful environment, don’t ruin it, put your music by the kitchen, at a low volume and it will be fine
-Rooms need to be cleaned to perfection before guests arrive as well as every time cleaning is done any other day.
Not enough kitchen utensils and way too small ( frying pans are a joke the size) I booked particularly this apartment to cook for my kids some mexican delicacies and I was not able.
-room was very nice but it needs some maintenance ( paint in some walls is falling, door lock in slindiing door needs to be replaced ( wood where lock attach is literally gone , we couldn’t lock door, thankfully maintenance man came ASAP and fix it momentarily)
-VIP SILVER member perk shall be waiting for us when we arrived and not given to us after complaining that room needs cleaning ( under the beds was very dirty)
Nobody mention at time of booking that continental breakfast was offered so I brought coffee and bread.
A nice stay that could have been a 10 if little details were taken care of.

Très bon séjour
Excellent petit déjeuner
Très belle décoration
Avec la pluie difficile de se déplacer dans les rues