Castle Arch Hotel

Staff at reception especially Stephanie was fantastic to deal with

A really beautiful place, with a fantastic breakfast.

La amabilidad del personal

Breakfast was in restaurant and everything was done very well.

Nice Hotel. Room was comfortable and very quiet. We stayed mid week.
Staff were friendly and Hotel was value for money. Food was fine. Probably won't be in this part of Ireand for a while but would stay in Castle Arch again.
Small town worth a visit Castle etc.
Judge & Jury pub also very welcoming.

Great location and great staff

Great location, lovely staff , food is delicious.

Location, staff, food, price, comfort, welcoming and basically no faults

Lovely night spent at this hotel with my son. Food was lovely and room was lovely and clean. Staff were friendly and really enjoyed our stay overall.

From the moment myself and my friend entered the Castle Arch Hotel we were met with an extremely friendly courteous reception staff member. The room was very very clean and comfortable . The room offer included our evening meal which was outstandingly delicious. I had steak served on a bed of onions and mash with pepper sauce on the side. My Friiend had a scrumptious carbonara with prawns added as requested . The serving staff Rennell was most gracious and brilliant at her job and did her utmost to ensure we were well catered for. I would highly recommend this hotel for cleanliness comfort value for money and above all the top notch high standard restaurant quality of food to include breakfast the following morning. Well done everybody at the Castle Arch Hotel

Great hotel, right in the middle of Trim.
Lovely restaurant and staff!
A liitle expensive, the price of hotels in this country has gone mad!

Impossible to Sleep (avoid at all costs at the weekend)

I’ve waited a couple of days to give the general manager time to call and discuss this stay so it’s time to post my honest review (it’s a complaint letter)!

I booked this hotel specifically for its advertised "quiet and serene" environment, needing proper rest (I was lecturing all weekend). Unfortunately, my three-night stay was a masterclass in failed hospitality and broken promises, defined by a complete lack of proactive care and transparency.

Here is the exact noise timeline:

· Night 1: Was quiet and comfortable, as expected. Ironically, this was the cheapest night of the three.
· Night 2: Music from an on-site event was audible but finished at 10 PM. I messaged the hotel about this disturbance but received no response, missing their clear opportunity to rectify the situation for my final night.
· Night 3: The situation was intolerable. At one stage I even considered sleeping in my car! The music was far louder and, along with the subsequent cleanup, created disruptive noise levels that persisted until approximately 2:30 AM.

The hotel's solution after the fact was to offer cheap, ineffective earplugs—an insult for a room costing over £110 per night. I was forced to attend my conference obligations sleep deprived, which was both unprofessional and reputationally damaging.

The management's handling was the true failure. There was no prior warning: the event was not mentioned on their website, their Expedia profile, or by the receptionist at check-in. Their claim to have tried calling me was false (no missed calls), and a critical notice was buried in a document link sent to my spam folder. Most egregiously, despite my early complaint, I was never offered an alternative room and was seemingly left in a highly affected area. I am still waiting for a response to these issues three days later!

Their disclaimer about making "every effort" to minimise impact felt like a cruel joke. No meaningful effort was made. I was trapped, paying for a room that was unfit for purpose on the most expensive night. I had to favour an extra half hour in bed so had no time to eat the breakfast I had paid for on Sunday!

The consequences extended beyond simple inconvenience. As someone with a disability, the lack of sleep severely aggravates a chronic back condition, causing significant pain during Sunday. This physical toll directly impacted my professional performance during my Sunday teaching session. I was visibly shattered, and this was noted by my students in their session evaluations—an embarrassing and unprofessional outcome directly resulting from the hotel's lack of care for its guests.

This experience was a breach of consumer trust and duty of care. The hotel clearly prioritises its events over guest well-being. If that is their policy, they should stop selling rooms to non-event guests on those nights. If you are one of those potential guests in the future you might want to find another hotel!

I have rarely felt so disregarded as a customer. This stay was an expensive, stressful, and disgraceful failure that I would strongly warn others to avoid. The fact that management couldn’t care less to follow up on this complaint is evidence that hospitality is a misnomer!

The room was comfortable and the location was great

⭐️⭐️⭐️⭐️⭐️
Castle Arch Hotel Review

Castle Arch Hotel is truly outstanding and remains my number one hotel in Ireland. This was my second time hosting an event at the hotel, and the experience was even better than the first. Each time, the service has been exceptional — warm, professional, and incredibly attentive.

The staff consistently go above and beyond to ensure everything runs smoothly, making the entire process stress-free. The hospitality, beautiful setting, and attention to detail were top class, and our guests were thoroughly impressed.

I would confidently recommend Castle Arch Hotel anytime and anywhere to anyone looking for quality service, comfort, and a team that genuinely cares. I look forward to many more events here in the future!

Great services and exactly what was needed. The bedrooms are recently refurbished and the food in the bar is excellent, all staff members i came across very mannered and well equipped to do their job. Would recommend as trim is only a few minute walk from the hotel.

Not my 1st stay here and do like this hotel. Very cozy and food is good in the bar and atmosphere is chilled.
However when I asked the barman what was the" roast of the day" thats not his job to know, "I am the barman." There,s no "i" in team. After my reaction he decided to go check. As a past pub owner and past hospitality staff, you make it your business to know, you are the first face the customer will see, its not an art form to pour a pint, particularly with 3 people sitting at the bar.
Lovely girl gave me recommendation for food and she was spot on the food was delicious.
Room nice, cosy and just what I needed..the nepresso machine a bonus so if your not looking for upmost luxury to sit back and relax for a few days, but to use as a base then this is an ideal place for you.
And Archie the cat is a winner around the carpark...great customer service from him

The location is great and rooms are lovely. No view at all from bedroom windows as they're half privacy glass and ours looked out onto a tiled roof. Didn't get a chance to enjoy break as ended up getting food poisoned on first night in restaurant and spent the whole break between bed and toilet! Manager of hotel offered a free meal in the restaurant as a good will gesture. Very insulted by that. Safe to say we won't be back!