Hotel y Restaurante Casa Texel

Hotels
•
Independent
6.8 (19 reviews)
Segunda Avenida 5-52, Zona 2, Calle Rancho Grande, Panajachel, Sololá , Panajachel , GT
502-77621712

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Facilities

Free bicycles on site
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area
Concierge service
Breakfast available (surcharge)
Safe-deposit box at front desk
See all facilities

Review Highlights

Cons:
Cleanliness issues
Poor service
Uncomfortable rooms
Lack of amenities
Poor value for money
Disappointing food and beverage options
Negative overall experience

Categories

Cleanliness
3
Several guests mentioned cleanliness issues as a major concern.
Service
2
Service received overwhelmingly negative feedback with guests expressing dissatisfaction.
Location
5
Mixed opinions on the location with some guests praising the proximity to attractions while others found it inconvenient.
Room Quality
2
Rooms were described as subpar with many guests reporting uncomfortable conditions.
Amenities
4
Amenities were inadequate according to guests, with some mentioning the lack of essential services.
Value for Money
3
Guests felt that the price did not justify the quality of services provided.
Food and Beverage
4
Mixed reviews on the food and beverage offerings, with many guests expressing disappointment.
Overall Experience
2.5
The overall experience was predominantly negative, with guests unlikely to recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-21 22:38

Property Description

Luxurious Amenities and Services - Indulge in onsite massages, enjoy the view from the terrace, and take advantage of complimentary wireless internet and concierge services at Hotel y Restaurante Casa Texel.

Delicious Dining Options - Experience a delightful dining affair at the hotel's restaurant with a cozy bar/lounge, or opt for convenient room service during limited hours. Don't miss out on the full breakfasts available daily from 7:00 AM to noon.

Convenient Facilities and Location - Benefit from amenities like dry cleaning services, a 24-hour front desk, luggage storage, and 2 meeting rooms for events. Explore nearby attractions such as Azul Maya Archaeological Museum, Church of Saint Francis, and Panajachel Municipal Market during your stay.

Book your stay at Hotel y Restaurante Casa Texel to experience the perfect blend of luxury and convenience in Panajachel!

Important information:

  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: GUA

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Covid

    Free onsite COVID-19 testing (Antigen/Rapid) is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

6.8
Based on 19 reviews
Cleanliness: 3
Service: 2
Location: 5
Room Quality: 2
Amenities: 4
Value for Money: 3
Food and Beverage: 4
Overall Experience: 2.5
G
Gustavo • partner
4
Pros:

Habitacion muy muy mal

2025-05-05 • via Nuitee
F
Flor • partner
10
Pros:

very cool and very nice place to stay

2025-01-05 • via Nuitee
A
Annette • friends
10
Pros:

Excelente.

2024-07-31 • via Nuitee
A
Ali • friends
2
Pros:

Let down, staff member was use

2024-06-07 • via Nuitee
C
Carla
2
Pros:

Hotel dis not honor my reservation.
Sold my room and did not let me know until a month later. I had a hard time finding a hotel last minute and ended up paying more than I had planed for.
NOT RELIABLE!!!!

2024-04-24 • via Nuitee
B
Béatrice • friends
8
Pros:

Le ménage, l'aération et la douche qui gicle

2024-03-27 • via Nuitee
L
Lizbeth • family
6
Pros:

Limited breakfast options, they charge for the minimal items and horrible customer service.

2024-03-11 • via Nuitee
K
KAZUHISA • family
8
Pros:

このホテルは湖に近く、とても静かで非常に良い所です。ただし、部屋には中庭を見る窓が一つしか無く、薄暗く、風が入らないのは残念でした.

2023-07-31 • via Nuitee
M
Mary
10
Pros:

I am immensely enjoying the spaciousness of my quarters

2022-03-30 • via Nuitee
J
Jose Q.
2
Horrible stay
Pros:

No hot water in the room. VR BO never informed the hotel of our stay. The hotel claimed they had nothing to do with VR BO. Luckily they were nice enough to accept the reservation I had paid for. Do not reserve or you could end up with no room.

2021-01-15 • via Nuitee
V
Verified traveler
10
Pros:

I love everything about it
The food was delicious, the staff friendly.
I will definitely go back.
Thank you

2019-04-18 • via Nuitee
V
Verified traveler • partner
2
Pros:

We came back from dancing at midnight. Gates were closed and there was nobody to let us in. Had to climb tall spiky fence and ripped a pair of $200 jeans. Got to the room- no water at all until about 2 am. Couldn’t shower after all day of activities and dancing. Bathroom very dirty. No water again ok the morning of departure for the airport. No shower again. Rental car splashed with paint since they were painting, but thanks to a kind manager it was cleaned up. Don’t recommend this place

2019-03-04 • via Nuitee
V
Verified traveler
6
Hotel Texel is Overpriced
Pros:

Very few amenities at this hotel. Not enough value for the price. It is $25 per night too much.

2019-03-02 • via Nuitee
V
Verified traveler • family
4
Pros:

Stayed 2 nights. Office staff unfriendly and unaccomodating. Room warm and stuffy, No overhead fans. Second night no electricity, Hotel had no generator so not even a light to find our way. Electric was still out the next day when time to check out. Would not rebook.
Restaurant had good breakfast and waitstaff.

2019-03-01 • via Nuitee
V
Verified traveler
2
Great customer service. Hotel needs impovement!
Pros:

Need deep cleaning, the room we got smelled really bad.

2018-07-06 • via Nuitee
T
Tony
4
Overrated hotel near the lakeshore
Pros:

While the proximity to the lakeshore, shopping and restaurants and shopping is good, Casa Texel Panajachel is marketed as a much better hotel than it really is. This is a two star hotel plain and simple and overpriced for what you get. Overall, I was very dissatisfied.

2018-02-18 • via Nuitee
M
Mark
4
Wont stay here again
Pros:

This was the only hotel available for the night we requested and it was the most expensive of the three we stayed at but the worst hotel. Very uncomfortable bed, toilet didn't flush, had to shower in standing water, front door was cheap like an interior closet door, The whole place was pretty bad.

2016-08-18 • via Nuitee
L
Lilliam
8
Panajachel , Guatemala
Pros:

Great room (without a/c), great service. A little noisy at night since is located in a centric place.

2016-08-16 • via Nuitee
F
France
10
Chambre spacieuse
Pros:

Belle chambre, 2 lits queen et un lit simple très confortables, près de tout. Restaurant et café juste en bas de l'hôtel.

2016-07-13 • via Nuitee