Sway Hotels

Hotels
8 (15 reviews)
Yunus Emre Mah. Kayak Tesisleri Kümeevler 2/2 Palandöken , Erzurum , tr

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
8
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
7.5
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
7
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
6.9
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
7.5
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-02 00:58

Property Description

Luxurious Amenities and Relaxation
Sway Hotels in Palandoken boasts a 2500 m² spa & wellness centre, sauna, hammam, and hot tub for the ultimate relaxation experience. Let our Far Eastern staff pamper you with detox treatments at the Sway Spa Centre.

Gastronomic Delights
Indulge in delectable dishes at our à la carte restaurant and unwind with a drink at the bar. Special diet menus are available upon request, ensuring a bespoke dining experience for every guest.

Convenience and Comfort
From the indoor pool to the fitness facilities, Sway Hotels offers a range of amenities to enhance your stay. With a business centre for meetings and events, we cater to all your needs seamlessly.

Experience luxury and comfort at Sway Hotels. Book now for an unforgettable stay in Palandoken.

Important information:

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 15 reviews
Cleanliness: 7.5
Service: 8
Location: 8
Room Quality: 7.5
Amenities: 7
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 7.5
E
Elvan
8
Pros:

Sadece kış aylarında konaklanmalı

2025-08-21 • via Nuitee
Y
Yücel Hasan
10
Pros:

Personel güler yüzlü. Hizmet çok iyi. Kahvaltıda çeşit çok fazla.

2023-06-21 • via Nuitee
E
Evgeniia • family
8
Pros:

almost all god except, it is advertised as full board and it does not include alcohol at all.. it is not all-inclusive, be careful when you are booking

2023-02-17 • via Nuitee
I
Igor • family_with_children
10
Pros:

Nice hotel, very well kept. Thanks to the management and staff! The selection of food at the restaurant is amazing. The slope and the lift is just a minute away from the ski room. The ski rental shop has a good choice of equipment. The ski area itself a bit limited, but it is great for beginners! Apres ski bar is there with nice cocktails and good food! We enjoyed our stay a lot! Thanks to everyone!

2023-02-17 • via Nuitee
E
esmaeil
10
Sway hotel feedback
Pros:

It was amazing

2021-11-22 • via Nuitee
S
Sandra
4
Tem tudo para ser 5* mas falta serviço restauração
Pros:

O hotel tem muito conforto e condições físicas, mas falha no serviço de restauração. Piscina, ginásio e quartos muito bom. No restaurante a empregada trocou os pratos e a confecção dos pratos foi muito má. Pareceu que aqueceram a comida da última refeição, tivemos de comer à la carte no bar. O pequeno almoço é bufete, mas com alguns produtos do dia anterior.

2021-11-11 • via Nuitee
V
Verified traveler
10
Pros:

Rıdvan bey e teşekkür ederiz.

2019-10-11 • via Nuitee
K
Kent
10
Ski hotel that is good in the off season
Pros:

We stayed at the Erzerum Sway Hotel while on a long-distance road trip. The hotel was very nice, but obviously, its primary purpose is for skiers in winter. The hotel was quite comfortable. The breakfast was a good Turkish style breakfast. Even though it was the "off season," this was good place if you are looking for a comfortable place to relax in the Erzerum area.

2019-06-07 • via Nuitee
N
NAIL YAGIZ
8
Sway Hotel Tecrübesi
Pros:

Otelin artıları:

-Ulaşımı, lezzetli yemekleri, güler yüzlü personeli, temizliği, başlangıç seviyesi kayakçılar ve boardçular için ideal olan pistleri ve resepsiyondakilerin iki günde çözemedikleri bir sorunu hemen çözebilen otel müdürü.

Eksiler ise; odaların önlerine tamamiyle yanlış şekilde konulmuş mobilyalar ve gece yarılarına kadar orada oturan misafirlerin seslerini odada duymak ve uyuyamamak, (fotoğraf aşağıdadır) resepsiyondakilerin bunu engelleyememesi, kaloriferi iyi çalışmayan ve geceleri sesten uyuyamadığımız odayı değiştirme talebimizi 3 kez söylememize rağmen bizimle ilgilenmeyen resepsiyon görevlisi Mine Hanım ve otoparkındaki karların tuzlanmaması veya kürenmemesi.

2019-01-19 • via Nuitee
Y
Yalcin
10
Pros:

Avrupa’dan ailece seyahat etik!
Personeli inden tutun Hotelin Yemeklerinden Odaların durumundan çok memum kaldık! Herkese tavsiye ederiz! Herkes güleryüzlü, hem Personel hem Misafirler.

2018-12-29 • via Nuitee
A
Ahmet
6
Sway de bir gece
Pros:

Avantajlı konumuna rağmen hizmet kalitesi yetersizdi. Sadece girişteki belboy güleryüzlü idi. Yatak ve yastık sıradan ve rahatsız. Kahvaltı boyunca garson göremedik

2018-11-12 • via Nuitee
A
Alex
6
Pros:

Overall the hotel is nice. However not worth the room rate. Breakfast is the same every morning and offers no big choice. I would not choose this hotel again.

2018-09-02 • via Nuitee
A
ABDULLAH
8
Palandoken seyahatimiz
Pros:

Rezervasyonu Hotels.com' dan yaptigimiz esnada 79-€ ucret ödeyeceğiniz yaziliydi fakat otel bizden 105-€ ucret aldi hos olmayan bir durumdu tek olumsuz durum bu idi

2018-04-07 • via Nuitee
A
Ali
6
Çalışanlar dışındaki her şey iyiydi.
Pros:

Otelin konumu güzel. Erzurum şehride çok güzel bir şehir. Odalar konforlu ve sıcak. Otel çalışanlarını beğenmedim. Sanki pansiyonda çalışıyormuş gibi bir tavırları var.

2017-12-07 • via Nuitee
H
Hamid
6
Pros:

Great location,weak cleanliness and service,most of them cant speak english,even when i wanted to ask for a cup they couldnt understand,great breakfast.

2017-04-05 • via Nuitee