Empire Hotel Queenstown

Hotels
7.3 (1180 reviews)
2 Orr street , Queenstown , AU

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Room service
Heating
Family rooms
Hiking
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Old world charm
Cons:
Cleanliness issues
Small room size
Limited food options

Categories

Cleanliness
6.3
Several reviews mentioned issues such as unpleasant odors and cleanliness concerns.
Service
8.3
Positive mentions of staff being friendly and accommodating.
Location
8.3
Consistently praised for its location and accessibility.
Room Quality
6.3
Multiple complaints about small, uncomfortable rooms and poor furnishings.
Amenities
8.3
Amenities such as the breakfast were noted positively despite some limitations.
Value for Money
6.3
Noted issues with pricing not matching the quality of stay.
Food and Beverage
6.3
Mixed reviews with some saying breakfast options were limited and unappealing.
Overall Experience
8.3
Overall reviews highlight a generally positive experience despite noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:10

Property Description

Welcome to Empire Hotel Queenstown!

Convenient Amenities: Enjoy our shared lounge, restaurant, and bar during your stay. Benefit from free WiFi and room service for a comfortable experience.

Cozy Accommodations: Rest easy in rooms with quality bed linen and towels provided for your convenience.

Exciting Activities: Have a blast playing darts or explore popular outdoor activities like hiking and fishing nearby.

Ready to experience a delightful stay at Empire Hotel Queenstown? Book now and make unforgettable memories!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.3
Based on 1180 reviews
Cleanliness: 6.3
Service: 8.3
Location: 8.3
Room Quality: 6.3
Amenities: 8.3
Value for Money: 6.3
Food and Beverage: 6.3
Overall Experience: 8.3
A
Amanda • solo_traveller • au
8
Very pleasant
Pros:

Economical and great location. Very helpful staff

2026-11-07 • via Nuitee
J
Janine • extended_group • au
8
Great few days walking around town. People very friendly.
Pros:

Location , value for money and history of building

2026-11-06 • via Nuitee
A
Ashley • couple • au
10
2026-11-03 • via Nuitee
H
Hans peter • couple • se
3
Rekommenderas inte, tyvärr.
Pros:

Historisk stil

Cons:

Fick rum utan fönster utan att det framgick av bokningen. Gick inte att byta utan kontakt med Booking. Inte prisvärt.

2026-11-03 • via Nuitee
G
Gary • couple • au
6
Wouldn’t rush back
Pros:

It was ok, small room with limited facilities

Cons:

Over priced compared to other places we have stayed

2026-11-01 • via Nuitee
G
Grace • couple • au
7
Lovely pub with wonderful locals made our stay memorable.
Pros:

Beautiful old pub

Cons:

Small rooms but expected for a pub.

2026-10-30 • via Nuitee
B
BrodieMarie • solo_traveller • au
10
Pros:

Beautiful old pub and great accommodation with very comfortable beds! Breakfast is complimentary with the booking too!

2026-10-30 • via Nuitee
C
Cathryn • couple • au
9
2026-10-28 • via Nuitee
B
Belinda • couple • au
10
2026-10-28 • via Nuitee
B
BrodieMarie • couple • au
10
Amazing experience!
Pros:

Staff are friendly, the hotel itself is very old with stairs - not in a bad way though! It's perfect! New bathrooms, comfy beds. Amazing antiques. Makes me want to live here permanently! 10/10. The food needs another 10/10 review aswell, because the schnitzel was to die for, and my dad's steak looked amazing, perfectly cooked and a really hearty portion.

Cons:

Nothing at all

2026-10-28 • via Nuitee
S
Stacey • family_with_children • au
10
Pros:

Nice bit of history, comfortable bed and thoughtful breakfast. Loved it.

2026-10-28 • via Nuitee
C
Carlene • couple • au
9
Beautifully restored hotel
2026-10-27 • via Nuitee
B
Barbara • extended_group • au
9
Convenient
Pros:

The location

Cons:

Na

2026-10-27 • via Nuitee
E
Eliane • solo_traveller • ch
6
Cons:

Ich habe übersehen, dass das Zimmer kein Fenster nach aussen hat. Das war erst in der Beschreibung ersichtlich und musste aufgeklappt werden. Entsprechend warm war es im Zimmer. Da half auch der Deckenventilator wenig. War ok für eine Nacht aber würde ich so nicht mehr buchen.

2026-10-26 • via Nuitee
M
Manfred • extended_group • de
7
Pros:

Schönes Gebäude. Die Zimmer sind sehr, sehr einfach und könnten eine Auffrischung vertragen. Wir hatten eines ohne Tageslicht. Wenig Ablagemöglichkeiten. Aber alles sauber. Man kann im Restaurant des Hotels gut essen. Sehr nahe zum Bahnhof der Wilderness Railway.

2026-10-25 • via Nuitee
C
camps104 • family_with_children • au
1
Undisclosed shared bathrooms and a cramped family room led us to leave without staying
Pros:

The location was great and easy to find.

Cons:

The advertisement was misleading, as it did not clearly disclose that the bathrooms and toilets were shared with other guests staying in rooms along the hallway.
There was no clear instructions that keys had to be collected from the bar after hours. We booked and paid for a family of three, but the room had three single beds that took up almost all the available space. The beds looked uncomfortable, and the room felt cramped and unsuitable for a family.
While I understand that this is an older building, the accommodation was not what we expected based on the advertisement.
We were so disappointed that we decided not to stay. We returned the key and booked another hotel for the same price, which was much more spacious, comfortable and suitable for our family.

Overall, it was a very disappointing experience. The advertisement should clearly disclose the shared bathroom facilities and accurately represent the room size and sleeping arrangements so guests know what to expect before booking.

2026-10-24 • via Nuitee
M
Mark • couple • au
8
Good clean and good staff
Pros:

It had its purpose. We were only there for the night. Clean and comfortable

Cons:

Very small room. We needed to put our suitcases back in the car just to move around the room

2026-10-21 • via Nuitee
E
Eva • solo_traveller • au
8
Pros:

Très propre
Toilettes et salle de bain modernes et propre
Emplacement central
Personnel agréable

Cons:

Les chambres sont très simples et pzu équipées mais c’est suffisant pour une nuit

2026-10-21 • via Nuitee
J
Jennifer • couple • au
8
Pros:

The vibe, the feel, the ease of amenities

Cons:

Nothing

2026-10-19 • via Nuitee
V
victoria • couple • au
5
2026-10-19 • via Nuitee