Empire Hotel Queenstown

Hotels
7.3 (1036 reviews)
2 Orr street , Queenstown , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Family rooms
Fax/photocopying
Darts
Non-smoking throughout
Shared lounge/TV area
Grocery deliveries
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Old world charm
Cons:
Cleanliness issues
Small room size
Limited food options

Categories

Cleanliness
6.3
Several reviews mentioned issues such as unpleasant odors and cleanliness concerns.
Service
8.3
Positive mentions of staff being friendly and accommodating.
Location
8.3
Consistently praised for its location and accessibility.
Room Quality
6.3
Multiple complaints about small, uncomfortable rooms and poor furnishings.
Amenities
8.3
Amenities such as the breakfast were noted positively despite some limitations.
Value for Money
6.3
Noted issues with pricing not matching the quality of stay.
Food and Beverage
6.3
Mixed reviews with some saying breakfast options were limited and unappealing.
Overall Experience
8.3
Overall reviews highlight a generally positive experience despite noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:10

Property Description

Welcome to Empire Hotel Queenstown!

Convenient Amenities: Enjoy our shared lounge, restaurant, and bar during your stay. Benefit from free WiFi and room service for a comfortable experience.

Cozy Accommodations: Rest easy in rooms with quality bed linen and towels provided for your convenience.

Exciting Activities: Have a blast playing darts or explore popular outdoor activities like hiking and fishing nearby.

Ready to experience a delightful stay at Empire Hotel Queenstown? Book now and make unforgettable memories!

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.3
Based on 1036 reviews
Cleanliness: 6.3
Service: 8.3
Location: 8.3
Room Quality: 6.3
Amenities: 8.3
Value for Money: 6.3
Food and Beverage: 6.3
Overall Experience: 8.3
D
Dimuthu • extended_group • au
9
2026-03-07 • via Nuitee
D
Debbie • family_with_children • nz
9
2026-03-03 • via Nuitee
K
Kate • couple • au
8
Confortable
Pros:

Convient to Wilderness Railway

2026-03-02 • via Nuitee
C
Charlie • family_with_children • au
8
Pros:

The bathroom facilities were ultra clean and the room was comfortable.

Cons:

The breakfast included was adequate but would have been better if Vegemite was an option as all they had was jam and honey.

2026-02-28 • via Nuitee
S
shane • couple • au
9
Would recommend Empire to future travellers.
Pros:

Very well run and staff were great.

Cons:

Restaurant ran out of many menu items early in the evening.

2026-02-27 • via Nuitee
M
Martín • couple • es
1
Cons:

Se supone que es una parada importante en la zona porque es un hotel antiguo pero lo único que conserva en realidad es la fachada. La habitacion era muy pequeña, casi no cabiamos con las maletas y para llegar la escalera estaba inclinada. Las ventanas no cerraban del todo.
Por otro lado, no se hasta que punto es responsabilidad del alojamiento, pero pienso que quizas los huéspedes deberían poder contar con mesa para cenas/comidas (sin reservar ya que no estabamos avisados de ello previamente) aunque el recinto este lleno ya que no hay muchas opciones de restauración por la zona.
No merece la pena parar aquí.

2026-02-27 • via Nuitee
E
Ellen • couple • au
10
2026-02-25 • via Nuitee
H
harry • couple • au
7
Great old fashioned pub with historical links
Pros:

Food was excellent large tasty meals

2026-02-24 • via Nuitee
G
George • couple • gb
8
Pros:

Hotel appeared to be in the process of renovation but our room was adequate with a good bathroom

Cons:

Breakfast was poor

2026-02-23 • via Nuitee
Y
YUN HSUAN • family_with_children • au
6
Pros:

很古典的外觀
離車站非常近

Cons:

內部設備相當老舊

2026-02-23 • via Nuitee
D
David • extended_group • au
6
2026-02-22 • via Nuitee
L
Lydia • couple • au
9
2026-02-22 • via Nuitee
C
Christine • extended_group • au
8
Enjoyed our stay very pleasant
Pros:

Good location nice meals would be nice to have a car park not the street

Cons:

Nothing

2026-02-14 • via Nuitee
D
David Robert Lamb • couple • au
9
Pros:

the old-world charm, but the room was nice and modernised, high ceiling and an amazing view. We got the best room they had

Cons:

the town is a little quite so not a lot to do

2026-02-12 • via Nuitee
B
Bradley • couple • gb
8
Pros:

Bedrooms a bit small but clean and tidy. Great staff and good food in the restaurant. Lovely old building and full of history

2026-02-11 • via Nuitee
C
Critchley • couple • au
7
Enjoyed the visit, the heritage was a plus and room was adequate. Hated the stair climb.
Pros:

Centrally located opposite the West Coast Wilderness Railway Station. Easy access to the main street. Lots of historic charm. Meals were good - typical pub fare. The heritage of the Hotel was a big plus

Cons:

Lack of off street parking was an issue - especially as it gets busy with the West Coast Railway being so popular.
As a disabled person, the lack of a lift or disabled access was very problematic. The steep, heritage listed stairs are beautiful but impractical for anyone with poor mobility. The Hotel really should consider putting in a lift somewhere.

2026-02-10 • via Nuitee
P
Philip Roy • solo_traveller • gb
6
Ok for a short stay. Queenstown is very quiet. Locals ver friendly.
Pros:

Central location. Quirky.

Cons:

Bar shut at 8 pm even to residents. Overpriced for what you get. Breakfast was a bowl of cereal (4 choices), toast and jam or honey, coffee and tea and a piece of fruit.

2026-02-10 • via Nuitee
K
Kent • family_with_children • au
6
Pros:

It's near the wilderness train.

Cons:

The kitchen closed an hour ahead of schedule and the breakfast is very rudimentary.

2026-02-09 • via Nuitee
A
Andrew • couple • au
7
This historic hotel must have been amazing in its heyday, hosting a PM and Nellie Melba.
Pros:

Great location. Beautiful historic hotel. Nice breakfast.

Cons:

No towel rails at all in the bathroom.

2026-01-30 • via Nuitee
J
Jennifer • family_with_children • gb
7
Queenstown stay
Pros:

Large room with access to balcony at front of hotel

Cons:

Self service breakfast limited choice. Dining Room closed early on Australia Day

2026-01-29 • via Nuitee