Empire Hotel Queenstown

Hotels
7.3 (1133 reviews)
2 Orr street , Queenstown , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Family rooms
Fax/photocopying
Darts
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Old world charm
Cons:
Cleanliness issues
Small room size
Limited food options

Categories

Cleanliness
6.3
Several reviews mentioned issues such as unpleasant odors and cleanliness concerns.
Service
8.3
Positive mentions of staff being friendly and accommodating.
Location
8.3
Consistently praised for its location and accessibility.
Room Quality
6.3
Multiple complaints about small, uncomfortable rooms and poor furnishings.
Amenities
8.3
Amenities such as the breakfast were noted positively despite some limitations.
Value for Money
6.3
Noted issues with pricing not matching the quality of stay.
Food and Beverage
6.3
Mixed reviews with some saying breakfast options were limited and unappealing.
Overall Experience
8.3
Overall reviews highlight a generally positive experience despite noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:10

Property Description

Welcome to Empire Hotel Queenstown!

Convenient Amenities: Enjoy our shared lounge, restaurant, and bar during your stay. Benefit from free WiFi and room service for a comfortable experience.

Cozy Accommodations: Rest easy in rooms with quality bed linen and towels provided for your convenience.

Exciting Activities: Have a blast playing darts or explore popular outdoor activities like hiking and fishing nearby.

Ready to experience a delightful stay at Empire Hotel Queenstown? Book now and make unforgettable memories!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.3
Based on 1133 reviews
Cleanliness: 6.3
Service: 8.3
Location: 8.3
Room Quality: 6.3
Amenities: 8.3
Value for Money: 6.3
Food and Beverage: 6.3
Overall Experience: 8.3
B
Bradshaw • couple • au
8
Pros:

loved the old hotel and the feel it gives. convenient to have bar bottle shop and restaurant just downstairs. beautiful stair case and history documented around. basic breakfast provided in the dining area.

Cons:

room was super small- just a bed which took up ALL of the space and a small bathroom.

2026-06-13 • via Nuitee
J
Jennifer • couple • au
9
Very happy and loved historical decor
Pros:

Warm , comfortable and value for money. Close to train tour

2026-06-13 • via Nuitee
J
Justine • couple • au
9
Above our expectations for a small, remote town. Comfortable and had everything we needed
Pros:

The room was small but enough for an overnight stay. The bed was very comfortable and the linen was clean and fresh. Even had an electric blanket! There was a small heater which made the room so cosy. A small ensuite was perfect. We could access our apps on the TV, it was great! The dinner we had was also great!

Cons:

Nothing!

2026-06-12 • via Nuitee
S
Shelby • solo_traveller • au
10
2026-06-11 • via Nuitee
J
Julie • solo_traveller • au
9
2026-06-11 • via Nuitee
A
Alexander • solo_traveller • fr
10
Pros:

Great place with a lot of charm and history

2026-06-09 • via Nuitee
T
Tristan • couple • au
10
2026-06-08 • via Nuitee
T
Tammy • solo_traveller • au
10
Great value for money, staff super helpful and friendly, meals are the best I have ever had
Pros:

Meals are amazing! Bathrooms updated and very clean. Bedrooms very clean, warm, beds are very very comfortable. Hotel was right across the road from the main tourist attraction. I will definitely stay here again

Cons:

There was nothing that I didn't like

2026-06-07 • via Nuitee
S
sylvia • solo_traveller • au
9
Old historic building yet provided comfort
Pros:

Clean and good price.
Loved the old 2-storey heritage building and enjoyed the history of it.
We only stayed one night while passing through during our way to Hobart.
Friendly staff

2026-06-05 • via Nuitee
M
Mark • extended_group • au
7
2026-06-03 • via Nuitee
K
Kirkpatrick • solo_traveller • au
7
2026-06-03 • via Nuitee
L
Leanne • solo_traveller • au
10
2026-06-01 • via Nuitee
P
Peter • family_with_children • au
9
2026-05-31 • via Nuitee
R
Robert • solo_traveller • au
9
Pros:

Value

2026-05-29 • via Nuitee
B
Brian • couple • it
8
An amazing historic and friendly hotel!
Pros:

A very atmospheric old hotel with an incredible vibe. The staff were so helpful and friendly ! ! Very clean. We couldn't be happier. Thank you very much ! ! If you come to Queenstown, you have to stay here.

Cons:

We can't think of anything.

2026-05-29 • via Nuitee
R
Rebecca Chepkogei • solo_traveller • au
8
Pros:

The bathroom, the bed and the electric blanket, thank you.

Cons:

The old carpet, due to dust allergies

2026-05-28 • via Nuitee
G
Gerardine • solo_traveller • au
9
Pros:

Beautiful heritage hotel.

Cons:

The room was very small but warm and clean

2026-05-26 • via Nuitee
D
Diana • couple • gb
6
2026-05-25 • via Nuitee
C
Caroline Beth • solo_traveller • nz
8
Pros:

A charming old building, very well maintained and the bathrooms were very clean.

Cons:

Some midnight vehicle operations in an adjacent yard.

2026-05-21 • via Nuitee
L
Lauren • extended_group • au
7
Great location in Queenstown for a short stay
Pros:

Great location, nice and quiet, beds were comfortable and staff were lovely.

Cons:

Unfortunately the room wasn’t serviced during our stay - this was our only issue.

2026-05-20 • via Nuitee