SureStay Hotel by Best Western Bardstown General Nelson

Hotels
•
SureStay Hotel by Best Western
8.5 (497 reviews)
411 W Stephen Foster Ave , Bardstown , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Allergy-free room
Outdoor furniture
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Rude service at breakfast
Uncomfortable beds

Categories

Cleanliness
7.64
Some complaints about cleanliness and unpleasant odors in certain areas.
Service
9.11
Most guests reported positive experiences with staff, except for one negative incident with hotel personnel.
Location
9.15
Conveniently located within walking distance to downtown Bardstown.
Room Quality
8.1
Rooms were generally clean and comfortable, but the quality of the mattress was criticized.
Amenities
8.63
Standard amenities provided, although a lack of indoor pool was noted.
Value for Money
8.59
The experience meets expectations for the price paid.
Food and Beverage
8.14
Breakfast was well-received, but there were complaints about the service during breakfast time.
Overall Experience
8.61
Positive overall experience with some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:41

Property Description

Outdoor Swimming Pool and BBQ Facilities
The SureStay Hotel by Best Western Bardstown General Nelson offers guests the chance to relax and unwind by the outdoor swimming pool or enjoy a delicious BBQ at the facilities provided.

Convenient Amenities in Every Room
Each room at this Kentucky hotel is equipped with a microwave, fridge, and tea/coffee-making facilities for added convenience. Guests can also enjoy cable TV, ironing facilities, and complimentary toiletries in the private bathrooms.

Ideal Location for Bourbon Trail Explorers
Situated along the famous Kentucky Bourbon Trail, guests can easily explore nearby attractions such as Heaven Hills Distillery, My Old Kentucky Home State Park, and the Oscar Getz Museum of Whiskey History.

Experience comfort and convenience at the SureStay Hotel by Best Western Bardstown General Nelson. Book now to enjoy a memorable stay in Bardstown!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Sep 11, 2025 until Tue, May 26, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDF

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 497 reviews
Cleanliness: 7.64
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 8.14
Overall Experience: 8.61
A
Anonymous Spain • solo_traveller • es
7
2026-04-29 • via Nuitee
V
Vaillencourt • solo_traveller • us
6
2026-04-29 • via Nuitee
J
John • solo_traveller • us
5
Pros:

Beds were comfortable and clean good water pressure in the shower

Cons:

Even though it was non-smoking it smelled like cigarettes

2026-04-22 • via Nuitee
G
Glenna • extended_group • us
8
2026-04-22 • via Nuitee
M
Melanie • couple • us
10
Perfect
Pros:

Perfect location. Very clean& beds, pillows were so comfy.

Cons:

Nothing

2026-04-20 • via Nuitee
G
Gaye • couple • us
8
Nice staff and great location.
Pros:

Location

2026-04-18 • via Nuitee
T
TomTCB • Solo travel
6
Stay on back side of hotel
Pros:

I stayed for 3 Nights lots of noise on the front side of the hotel (not BW‘s fault). RECOMMEND YOU ASK FOR A ROOM ON BACKSIDE OF HOTEL (even numbers).
Breakfast served 6 to 9 picture taken at 7:30 Usually they have bagels, muffins, pastry of some sort.
Staff were friendly and accommodating with reservations.

2026-04-16 • via Tripadvisor
M
Mike • couple • us
10
Wonderful stay staff was great
Pros:

Clean friendly

Cons:

Nothing

2026-04-11 • via Nuitee
A
Anders • couple • se
9
Pros:

Bra och enkelt, bra läge. Trevlig personal

2026-03-31 • via Nuitee
R
reneehH4838UH • Couples
2
Spend the extra money on a better hotel
Pros:

The room was very dirty. All of these good reviews are confusing. There was hair all over our room (not ours), hair on our beds, in the bathroom, and the remote and bidet controller had crust. We used a black light on the second bed in our room and there were loads of mysterious stains. We also had to wait 20ish minutes to check out because the guy who was supposed to check out was in the breakfast area with the other worker and all they had was a sign up saying they would be right back so we had to go find the person. The walls are also paper thin so we could hear our neighbors coughing. Breakfast was fine, they leave the milk for cereal out un refrigerated so that can’t be food safe but all the other food was fine.

2026-03-29 • via Tripadvisor
S
Shane • family_with_children • ca
8
2026-03-28 • via Nuitee
C
Connie • couple • us
10
Would highly recommend
Pros:

Convenient location. Friendly staff and very clean. Excellent breakfast choices.

Cons:

Nothing

2026-03-22 • via Nuitee
J
Jonathon • couple • au
8
2026-03-11 • via Nuitee
B
Barbara • couple • us
10
2026-02-24 • via Nuitee
P
Pat • family_with_children • us
10
Pros:

Staff was friendly and attentive. Rooms were clean and fresh.

Cons:

Nothing

2026-02-23 • via Nuitee
C
Carrie • couple • us
10
Anniversary long weekend
Pros:

It is so close to everything, clean and the staff is always warm and welcoming. Lisa was wonderful! She was so warm and always had breakfast ready to go!

Cons:

Nothing

2026-02-22 • via Nuitee
G
Gregg • couple • us
8
2026-02-10 • via Nuitee
T
Terri • extended_group • us
10
2026-01-21 • via Nuitee
M
Myra • couple • us
8
Pros:

The room was clean and comfortable.
Breakfast was good.

Cons:

There was a large group that hung out by the pool and smoked. Our room was located in this area. i would prefer a non-smoking property.

2026-01-19 • via Nuitee
M
Mary Ellen • solo_traveller • us
10
Wonderful
Pros:

I didn't go to the breakfast. I like staying at this hotel because it is within walking distance of Church and the town. It is quiet and well cared for.

Cons:

The only suggestion I have would be to clean up the sitting area in the back. I enjoy sitting out there to read and relax but the tables needed cleaning as well as the chairs and floor.

2026-01-19 • via Nuitee