SureStay Hotel by Best Western Bardstown General Nelson

Hotels
•
SureStay Hotel by Best Western
8.3 (425 reviews)
411 W Stephen Foster Ave , Bardstown , US
+1 502-348-3977

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Great, central location close to downtown and attractions
Many guests found rooms clean and comfortable
Friendly and helpful front desk staff (many mentions)
Good value / affordable pricing
Decent/good complimentary breakfast in many reviews
Pool and convenient parking noted as positives
Easy to walk to shops and local bars
Cons:
Occasional serious cleanliness problems (dirty floors, inconsistent housekeeping)
Worn or broken mattresses reported in some rooms
Missing toiletries/towels after cleaning
No elevator (stairs only) — inconvenient for some guests
Breakfast items frequently ran out; basic offerings
Amenities unreliable (pool closed at times, vending issues, no juice)
Occasional noisy neighbors/run-down motel across the street
WiFi/TV issues and some noisy A/C reported

Categories

Cleanliness
7.6
Mixed reports: many guests described rooms and pool as clean, but several reviews cited dirty floors (feet turned black) and inconsistent housekeeping (used washcloths returned, missing towels).
Service
9.2
Generally praised: multiple mentions of friendly, helpful front desk staff, though a few notes about staff being hard to find at times or unresponsive in specific instances.
Location
9.4
Consistently positive: repeatedly described as very convenient — close to downtown, museums and city center; easy to walk to local attractions and shops.
Room Quality
7
Mixed to below-average: several guests reported worn or broken mattresses, small bathrooms or poor layouts, though others described beds as comfy and rooms as newly renovated.
Amenities
6.9
Problematic in places: reports of no soap/shampoo, juice machines/dispensers empty, pool closures, no elevator (stairs only), and occasional lack of basic vending/water availability.
Value for Money
9.4
Perceived as good value: many reviewers called it convenient and affordable, explicitly noting good price-to-quality and suitable for short stays.
Food and Beverage
8
Mixed but generally favorable: breakfast was frequently described as 'very good' or 'decent' though reviewers noted basic offerings, items running out (syrup, juice), and occasional poor items (gravy).
Overall Experience
8.9
Overall positive with caveats: most guests found the stay pleasant and would return given the location and value, tempered by intermittent cleanliness, room-quality and amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Outdoor Swimming Pool and BBQ Facilities
The SureStay Hotel by Best Western Bardstown General Nelson offers guests the chance to relax and unwind by the outdoor swimming pool or enjoy a delicious BBQ at the facilities provided.

Convenient Amenities in Every Room
Each room at this Kentucky hotel is equipped with a microwave, fridge, and tea/coffee-making facilities for added convenience. Guests can also enjoy cable TV, ironing facilities, and complimentary toiletries in the private bathrooms.

Ideal Location for Bourbon Trail Explorers
Situated along the famous Kentucky Bourbon Trail, guests can easily explore nearby attractions such as Heaven Hills Distillery, My Old Kentucky Home State Park, and the Oscar Getz Museum of Whiskey History.

Experience comfort and convenience at the SureStay Hotel by Best Western Bardstown General Nelson. Book now to enjoy a memorable stay in Bardstown!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDF

Location

Guest Reviews

8.3
Based on 425 reviews
Cleanliness: 7.6
Service: 9.2
Location: 9.4
Room Quality: 7
Amenities: 6.9
Value for Money: 9.4
Food and Beverage: 8
Overall Experience: 8.9
E
Estrada Reed • solo_traveller • us
5
2026-11-03 • via Nuitee
M
Mitchell • family_with_children • us
10
Great stay.
Pros:

Staff was polite and helpful. Breakfast was very good. Good location.

2026-11-01 • via Nuitee
T
Timothy • couple • us
3
A very bad experience.
Pros:

The location was good. We were located near downtown and museums.

Cons:

The floors were dirty. They turned the bottom of our feet black. Our room was a queen with two queen size beds. The mattresses felt old and worn out. The mattress on one bed was broken down along the edge of it. I have stayed in many hotels for business trips and vacations, this hotel ranks with some of the worst ones I’ve seen.

2026-10-29 • via Nuitee
R
Rick • extended_group • us
5
Cleaning crew needs to be trained, front desk staff was nowhere to be found one morning, and they need juice machines fi
Pros:

Close to town. Decent breakfast, but out of juice the three days we were there, and it was the same every day

Cons:

No soap, shampoo, or wash towels in all three of our rooms. After they cleaned our rooms-once, they took used wash clothes, didn’t leave clean ones, and left only one towel. And they did not replace the empty soap and shampoo.

2026-10-25 • via Nuitee
E
Ed • couple • us
8
2026-10-25 • via Nuitee
R
Rusty • couple • us
1
2026-10-23 • via Nuitee
T
Tiger • couple • us
8
Pros:

Cleanliness and location

Cons:

Tub would not drain

2026-10-17 • via Nuitee
J
James • couple • us
6
I would stay again as if, we were on the first floor.
Pros:

Location

Cons:

I'm 77 and was located on second floor and they have no elevator, stairs only!! Getting luggage up was not easy?

2026-10-13 • via Nuitee
N
Nino Khetsuriani • couple • ru
7
Great location
Pros:

Room had all the essentials and was clean. The staff was nice and welcoming. The place is pretty close to the city center so we walked to have a drink at a local bar.

Cons:

The room would be more welcoming with a soft white light.

2026-10-12 • via Nuitee
S
Shawn • solo_traveller • us
9
Good, as expected.
Pros:

Everything was good and met expectations.

Cons:

Across the street is some kind of run down motel with a lot of loud people outside.

2026-10-09 • via Nuitee
S
Steven • couple • us
8
Convenient and affordable. 5 min walk to downtown shops.
Pros:

Breakfast was really good.

2026-10-07 • via Nuitee
R
Robin • solo_traveller • gb
9
Pros:

Location and value for money. Newly renovated and you get what is described.

Cons:

Breakfast was pretty basic,.

2026-09-17 • via Nuitee
A
Arnaud • solo_traveller • fr
8
Pros:

Personnel très gentil
Chambre propre
Piscine agréable
Bonne literie

2026-09-17 • via Nuitee
J
james • couple • us
5
Fair for the price during g bourbon festival
Pros:

Location

Cons:

No WiFi tv didn’t work couldn’t get ahold of front desk

2026-09-14 • via Nuitee
M
Melissa • solo_traveller • us
10
Pros:

This was a clean, comfortable hotel. The breakfast was very good. The front desk staff were friendly and helpful.

2026-09-09 • via Nuitee
C
Calhoon • extended_group • us
10
2026-09-09 • via Nuitee
B
Beth • couple • us
9
Pros:

Room was very clean. Front desk staff very informative and friendly. Pool was very clean. Bed was comfy. Would def stay again.

Cons:

Breakfast was ok. Gravy tasted like an ashtray but the rest was very good. They ran out of syrup and noone was around to ask but I personally didn't need any.

2026-09-07 • via Nuitee
S
Sparks • solo_traveller • us
10
Pros:

Nice, clean place to stay at a great price

Cons:

N/A

2026-09-02 • via Nuitee
T
Tena • solo_traveller • us
9
Pros:

I loved the area

2026-09-02 • via Nuitee
L
Ludovica • extended_group • it
7
Perfetto per sosta di una notte
Pros:

Struttura senza troppe pretese, pulita e in una posizione molto comoda per raggiungere la cittadina di Bardstown.
Il ragazzo alla reception davvero gentile e amichevole.
La piscina e il parcheggio sono stati un vero plus!
Va benissimo per dormire una notte

Cons:

La sera siamo andati a chiedere delle bottigliette d’acqua perché non si potevano acquistare nemmeno dalla macchinetta, consiglierei quindi alla reception di risolvere questo problema.

2026-08-26 • via Nuitee