SureStay Hotel by Best Western Bardstown General Nelson

Hotels
•
SureStay Hotel by Best Western
8.5 (539 reviews)
411 W Stephen Foster Ave , Bardstown , us
+1 502-348-3977

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Rude service at breakfast
Uncomfortable beds

Categories

Cleanliness
7.64
Some complaints about cleanliness and unpleasant odors in certain areas.
Service
9.11
Most guests reported positive experiences with staff, except for one negative incident with hotel personnel.
Location
9.15
Conveniently located within walking distance to downtown Bardstown.
Room Quality
8.1
Rooms were generally clean and comfortable, but the quality of the mattress was criticized.
Amenities
8.63
Standard amenities provided, although a lack of indoor pool was noted.
Value for Money
8.59
The experience meets expectations for the price paid.
Food and Beverage
8.14
Breakfast was well-received, but there were complaints about the service during breakfast time.
Overall Experience
8.61
Positive overall experience with some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:41

Property Description

Outdoor Swimming Pool and BBQ Facilities
The SureStay Hotel by Best Western Bardstown General Nelson offers guests the chance to relax and unwind by the outdoor swimming pool or enjoy a delicious BBQ at the facilities provided.

Convenient Amenities in Every Room
Each room at this Kentucky hotel is equipped with a microwave, fridge, and tea/coffee-making facilities for added convenience. Guests can also enjoy cable TV, ironing facilities, and complimentary toiletries in the private bathrooms.

Ideal Location for Bourbon Trail Explorers
Situated along the famous Kentucky Bourbon Trail, guests can easily explore nearby attractions such as Heaven Hills Distillery, My Old Kentucky Home State Park, and the Oscar Getz Museum of Whiskey History.

Experience comfort and convenience at the SureStay Hotel by Best Western Bardstown General Nelson. Book now to enjoy a memorable stay in Bardstown!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDF

Location

Guest Reviews

8.5
Based on 539 reviews
Cleanliness: 7.64
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 8.14
Overall Experience: 8.61
L
Ludovica • extended_group • it
7
Perfetto per sosta di una notte
Pros:

Struttura senza troppe pretese, pulita e in una posizione molto comoda per raggiungere la cittadina di Bardstown.
Il ragazzo alla reception davvero gentile e amichevole.
La piscina e il parcheggio sono stati un vero plus!
Va benissimo per dormire una notte

Cons:

La sera siamo andati a chiedere delle bottigliette d’acqua perché non si potevano acquistare nemmeno dalla macchinetta, consiglierei quindi alla reception di risolvere questo problema.

2026-08-26 • via Nuitee
A
Annette • couple • us
10
2026-08-25 • via Nuitee
J
Jennifer • couple • us
9
2026-08-20 • via Nuitee
S
shimei • couple • us
9
Pleasant
Pros:

Location and cleanness

Cons:

Na

2026-08-16 • via Nuitee
M
Meade • solo_traveller • us
10
Pros:

The staff was great and the hotel was very clean

2026-08-15 • via Nuitee
F
Farris • solo_traveller • us
4
Cons:

Large closet and tiny bathroom. Terrible coffee and antique maker.

2026-08-14 • via Nuitee
D
Douglas • couple • us
9
A pleasant place to stay.
Pros:

A quiet and peaceful stay.

Cons:

Breakfast was marginal.

2026-08-11 • via Nuitee
R
Ron • solo_traveller • us
8
2026-07-24 • via Nuitee
A
Anthony • solo_traveller • au
9
Pros:

Easy to park. Neat and tidy.

2026-07-18 • via Nuitee
K
Kelley • couple • us
6
It was adequate for a one night stay.
Pros:

Location, free breakfast was average.

Cons:

A/C was noisy

2026-07-12 • via Nuitee
M
Markus • couple • ch
8
Gutes, ruhiges Hotel
Pros:

Sehr netter Empfang, grosses Zimmer, grosses Badezimmer und so super mit Dusche. Man konnte direkt vors Zimmer fahren, und auch am Abend vor dem Zimmer noch draussen sitzen.

Cons:

Das Frühstück war sehr gut, nur wurde leider nichts mehr aufgefüllt.
Leider war der Pool geschlossen.

2026-07-09 • via Nuitee
S
Sharon • solo_traveller • nz
8
Great stay
Pros:

Great bed and great location. Awesome shower!!!
Staff werevery friendly and helpful. Breakfast was excellent!

2026-07-08 • via Nuitee
C
Clapp • solo_traveller • us
10
Very satisfied.
Pros:

Very clean and comfortable hotel. Staff were friendly and helpful. Breakfast options were full and tasty.

Cons:

Noisy neighbors staying up late.

2026-07-06 • via Nuitee
K
Kim • solo_traveller • us
8
2026-07-05 • via Nuitee
S
Smith • couple • us
8
We did feel safe and comfortable there. The clerk who checked us in was very kind.
Pros:

The bidet was a special treat.

Cons:

There was no hand soap so I thought about using the body wash dispenser in the shower and we couldn't get it or any of the other dispensers to work. We figured they were empty. Next the ice machine kept grumbling and making all kinds of noise and would dispense about 4-5 ice cubes so we were able to get about 12 pieces of ice. The towel rack above the handicap rail by the toilet stuck out enough that I hit my head about four different times while we were there. On the nightstand between the beds behind the clock and phone had not been dusted good. The fitted sheets kept coming off the mattress and at the head of the one bed had an electrical plug that the plug was partially out and the sheet was on it. That could have caused a fire. The breakfast was not very appealing. There was a bad connection when we called the desk we couldn't hardly hear him.

2026-07-05 • via Nuitee
A
Andrew • solo_traveller • us
9
Pros:

Person at the front desk was very polite and helpful.

2026-07-04 • via Nuitee
P
Paula • extended_group • us
7
Pros:

Breakfast was decent.

Cons:

Room had a musty smell from the ac draining into room. Floor was wet by ac. Toilet seat was small. Soap and conditioner needed refilled

2026-07-04 • via Nuitee
V
Victor • couple • us
8
Good place to stay on a road trip
Pros:

Room was clean and beds were comfortable

2026-06-22 • via Nuitee
S
Shane • couple • za
10
2026-06-16 • via Nuitee
S
Scott • extended_group • us
6
2026-06-15 • via Nuitee