Holiday Inn Express Pineville-Alexandria Area by IHG

The breakfast was great. We had scrambled eggs & bacon.

Room has broken fixtures. Needed cleaned better since it had food still on carpet, a toy by the couch, hair and dirt around the toilet and the room smelled like mildew. It worked for our quick stay over but wouldn’t have been worth it for anything more.

Clean room, good breakfast and reasonable price.

Renovations are pretty and opened up the lobby.

Lacked towels one day, bed wasn’t made. Three times we had to get our key reprogrammed to be able to get into our room. Pool was dirty so we couldn’t use it.

Look for Holiday Inn Express everywhere I go.

Check-in Staff was friendly. Answered our questions and even gave us a pool towel. Room and entire facility was just ok. Not what I would have expected from a Holiday Inn, and especially not for the price of the room. I had points I used so no big deal, but had I paid full price of it, I would have been upset. There is a much nicer place across the street for half the price.

Beds were comfortable, rooms were clean, breakfast was good, swimming pool clean

Upon arrival, the staff was very pleasant and welcoming. However, during our first night, the A/C unit in our room was making a loud noise. We reported the issue and requested a repair, but unfortunately, no one ever came to fix it. As a result, we had to tolerate the noise throughout our stay. On a positive note, the breakfast was great, and the ladies working in the breakfast room were very helpful and attentive.

The staff was very slow and could not answer questions when checking in, despite no other clients waiting for check in. The general areas were very unclean-including floors, bathrooms, and major stains on every couch in lobby area. In the room, the carpet and bathroom floors were dirty, there was hair in the bathtub and it was obvious it had not been wiped down, the sink and bathroom counter had toothpaste and products all over it and mirrors were smudged. There were no amenities, such as soap. The towels were stained with red spots. And the beds looked incredibly messy and I'm afraid to say the sheets did not look like they were changed. Will not recommend or come back to this hotel.

Room was damp and had a musty smell would not stay there again

Stains on the couches from the moment you set foot, dirty carpets throughout. Stained benches in the dinning area. Only one elevator working. No breakfast for over 30 minutes… when i asked at the front desk, all they said was… “they are short staffed”… completely overbooked, they put inflatable beds. The room had a moldy smell, the pillows stank like throwup. The bathroom didn’t have the dispensers filled. Had to ask three times. And then got handed a broken one. This place is falling apart and should not be a part of IHG

Our check-in was messed up. I tried to provide a different card for incidentals than the company card I booked with and so my reservation was cancelled and it took forever to get it resolved. I finally just had to pay for it and get my company to reimburse me.

When we got to the room, immediately greeted with the smell of mold/mildew. There was standing water in the tub, the shower curtain was filthy.

The next morning we went to get breakfast - no milk, just an empty jug in the fridge, messy counter. The serving trays were also empty. We got down there at a reasonable time too - not like we were just showing up near the end. I was holding the empty jug and thought - well at least I can throw it away, but I couldn't even do that because the trash IN the dining area was so full it was HEAPED up to the point I couldn't set an empty milk jug on it or it would have fallen on the floor. Like - it was in a balanced heap with a peak at the top.

I honestly want to just give this one star, but even though our reservation got messed up, the lady at the front - Sharla I think - was trying to be helpful and juggle multiple things and made sure I didn't get double charged.

Also I really like Holiday Inns, so I don't want to leave a 1-star because I mean, I slept ok. It's not like the AC didn't work or it was just totally nasty. They just really need to put some more care and attention into this property.

Our check-in was messed up. I tried to provide a different card for incidentals than the company card I booked with and so my reservation was cancelled and it took forever to get it resolved. I finally just had to pay for it and get my company to reimburse me.

When we got to the room, immediately greeted with the smell of mold/mildew. There was standing water in the tub, the shower curtain was filthy.

The next morning we went to get breakfast - no milk, just an empty jug in the fridge, messy counter. The serving trays were also empty. We got down there at a reasonable time too - not like we were just showing up near the end. I was holding the empty jug and thought - well at least I can throw it away, but I couldn't even do that because the trash IN the dining area was so full it was HEAPED up to the point I couldn't set an empty milk jug on it or it would have fallen on the floor. Like - it was in a balanced heap with a peak at the top.

I honestly want to just give this one star, but even though our reservation got messed up, the lady at the front - Sharla I think - was trying to be helpful and juggle multiple things and made sure I didn't get double charged.

Also I really like Holiday Inns, so I don't want to leave a 1-star because I mean, I slept ok. It's not like the AC didn't work or it was just totally nasty. They just really need to put some more care and attention into this property.

Check in was at 3 and we had to wait until 4 to get our room just for the cleaner to still be there and pee stains left on the toilet

good location, well lighted, easy in and out.

After a few minutes of waiting for desk clerk, I had to ring the bell for service.

My initial assigned room had a very large stain on the ceiling, as well as urine on the toilet seat.

I was relocated to a different room.

When I attempted to enter second room, the key card did not work. I returned to the front desk. Clerk informed me of that room being occupied. This was a potentially dangerous situation. Thankfully no one was harmed.

I was assigned a third room, which had a poorly repaired ceiling, including loose plaster on it from a poorly attempted repair. There were also drops of urine on the floor, and mildew around the shower area.

Very clean and Great breakfast!

The staff was pleasant and quick with check in and check out. They answered any and all questions with a smile.

Nice and quiet.