Hotel MX portal maya

Hotels
•
Independent
7.6 (53 reviews)
Calle 16 Norte Entre 10 y 15 Avenida, Playa del Carmen, QROO, 77710 , Playa del Carmen , MX
52-984-8731256

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Pets allowed

Facilities

Express check-out
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
Street parking
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Good location
Comfortable rooms
Helpful service
Proximity to amenities
Cons:
Maintenance issues
Limited amenities like fridge and microwave
Mixed cleanliness feedback

Categories

Cleanliness
6
Mixed reviews on cleanliness with reports of missing tiles in the pool and the bathroom showing signs of rust.
Service
7.8
Service was generally appreciated with comments about the helpfulness of staff. Some guests mentioned slow heating showers as a drawback.
Location
8.9
The hotel's location received high praise, being close to key landmarks, services, and amenities.
Room Quality
7
Rooms were described as clean and comfortable by most guests. Some mentioned maintenance issues like missing amenities.
Amenities
6
Mixed feedback on amenities with guests highlighting the pool but some mentioning the absence of key amenities like a fridge or microwave.
Value for Money
6.5
Guests had mixed opinions on the value for money, with some feeling the hotel fell short of expectations based on the price.
Food and Beverage
7.3
Food and beverage services were generally positive, with guests enjoying the proximity to dining options but some seeking more variety.
Overall Experience
8.7
Most guests had a positive overall experience, praising the location, room comfort, and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-29 07:07

Property Description

Discover your perfect getaway at Hotel MX Portal Maya, ideally situated in the heart of Playa del Carmen.

Relax and Unwind
Enjoy our stunning outdoor pool and scenic terrace, perfect for soaking up the sun or gazing at the lush garden views.

Culinary Delight
Savor international cuisine at our renowned La Ceiba restaurant, and wind down with a refreshing drink in our cozy bar/lounge.

Unmatched Comfort and Connectivity
Settle into one of our 38 air-conditioned rooms featuring private balconies, flat-screen televisions, and complimentary Wi-Fi to keep you connected throughout your stay.

Book your stay today to experience the vibrant ambiance and exceptional hospitality at Hotel MX Portal Maya!

Important information:

  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in kg is 10

  • Pets

    Pets cannot be left unattended

See all policies

Location

Guest Reviews

7.6
Based on 53 reviews
Cleanliness: 6
Service: 7.8
Location: 8.9
Room Quality: 7
Amenities: 6
Value for Money: 6.5
Food and Beverage: 7.3
Overall Experience: 8.7
M
Manuel
8
Pros:

En general un hotel cómodo en sus habitaciónes, un elevador estaría genial

2025-06-10 • via Nuitee
L
Leonardo Daniel • family_with_children
8
Pros:

Mi viaje fue en familia tenía dudas sobre el ruido de la fiesta pero no escuché nada no sé si tuve suerte o es así siempre.Bien en general.

2025-05-16 • via Nuitee
E
Elmer • partner
10
Pros:

Excelente eelation quamity-price and ideal for goimg with your family and pet.

2025-05-05 • via Nuitee
J
JEAN
10
Pros:

Buena atencion y ubicación

2025-03-21 • via Nuitee
T
tommaso
10
Pros:

Stanza molto ampia e luminosa,pulizie impeccabili,hanno soddisfatto tutte le nostre richieste, colazione strepitosa, struttura TOP

2025-03-11 • via Nuitee
J
Juan • family_with_children
10
Pros:

Es cómoda y práctica la cercanía de todos los puntos de interés

2025-01-17 • via Nuitee
Y
Yarixenia
10
Centrico y acogedor
Pros:

Lugar centrico cerca de las mayores atracciones del área caminando. Solo hace falta un elevador.

2024-12-06 • via Nuitee
R
Rolando
8
Vacaciones
Pros:

Buen hotel, buena ubicación.

2024-12-06 • via Nuitee
R
Rolando
8
Playa del Carmen después de Cozumel
Pros:

Es un buen hotel, buena ubicación, muy cerca de la 5ta avenida, de renta de carros, de restaurantes, supermercados y de la estación de autobuses ADO.
Habitación amplia y cómoda.
No tiene ascensor.

2024-11-29 • via Nuitee
J
Jose Luis • family
10
Pros:

Excelente ubicación

2024-10-03 • via Nuitee
R
Rafael • family
10
Pros:

Un hotel basico, comodo, amplio y muy buena ubicación

2024-09-25 • via Nuitee
K
Katia • partner
10
Pros:

Gran ubicación, caminando llegas a puntos de encuentro con tours, 5ta avenida, muelle a Cozumel, etc.
Habitaciones amplias, cómodas, limpias y tranquilas.
Hemos reservado dos veces y siempre es garantía

2024-09-25 • via Nuitee
N
Nicolas • friends
10
Pros:

Super

2024-08-30 • via Nuitee
J
Jazmin • family
10
Pros:

Very nice place

2024-07-25 • via Nuitee
A
Areli • family_with_children
10
Pros:

Exelente atención y todo limpio

2024-07-15 • via Nuitee
K
Katrina • friends
10
Pros:

My friends and I stayed here and we had a great time!

CONS:
- no elevator
- water takes a little while to get hot
- pillows super firm (we had to beat them each night to help soften them)

PROS:
- this place is QUIET!
- super walkable to go partying/dining
- SAFE! Security posted outside

2024-05-13 • via Nuitee
S
Samantha Mondragón • family
10
Pros:

Habitaciones agradables y buena atención

2024-05-05 • via Nuitee
J
Jesus • family_with_children
10
Pros:

Muy amplia las habitaciones

2024-03-14 • via Nuitee
J
Jeffrey
8
Pros:

Older hotel, with no elevator. Swimming pool very small and worn out (needs new tile work and flooring) for the most part clean, good location and friendly and helpful staff.

2024-03-14 • via Nuitee
E
Elizabeth
8
Pros:

No fridge

2024-02-28 • via Nuitee