Hotel Aristo

The best pillows ever! I’ve stayed in hundreds of hotels - none better! I wanted to take a pillow with me for traveling.

The hotel is also well put together and perfectly located.

Nice stay. Nice staff. Good location.

It was excellent.

Overall a great property with excellent customer service and great location in center of the city with plenty of restaurants and bars to pick from. My only twonissues is that TV was missing a remoted and the pillows are way too small and flat.

Very, very nice hotel. Breakfast is excellent. Room and bathroom are both excellent as well. It’s close to cafes, restaurants and the main Białystok town center.

Great Hotel with friendly staff, I strongly recommend this hotel to anyone coming to Bilaystok!

The worst stay I had. In general the hotel is not sound proof at all, so it is very noisy from the road outside.

On our last day, the hotel hosted a party until 3am and placed non-party guests (10 people including seniors) just above the DJ, even though our reservation was done months in advance, and they could already figure out to place us on the higher floors. The DJ played until 3 am and didn't react to any requests of lowering down the volume. After that the staff was cleaning the hall and dragging tables and chairs ont he floor, making even more noise.
The management of the hotel didn't care about the fact that we paid to sleep in their hotel but couldn't even do that. Absolutely rude and disrespectful.

In June 2022 we stayed one night in this hotel in a Deluxe room. The location is excellent, in the middle of this very nice town, surrounded by good restaurants and nice terraces.
The room was excellent value for money, a real recommendation. The room is very spacious with a wooden floor, airconditioning, a refrigerator, watercooker with coffee and tea and good WiFi. The spacious bathroom has a bath and a separate very good shower. The lighting in the room is excellent. The room however is very noisy, we could hear everything happening in the room above us. At 02.30 it sounded like they were moving the furniture which lasted for almost an hour. We are still wondering what they were doing.
Breakfastbuffet was very good and you can park the car outside on the street.

This boutique hotel is just few steps from Branicki Palace and city center. Parking down on the street, free of charge during the weekends. Spacious room with big teracce and bathroom. Very comfortable bed. Delicious breakfast, specialy pancakes with cheese.

Hotel w bardzo dobrym miejscu, nie wart jednak swojej ceny. 265pln/noc to stanowczo zbyt wysoka cena na standard hotelu. Czajnik w pokoju, ale bez kawy. Śniadanie serwowane do pokoju, niewielka porcja i mały wybór.

Lokalizacja świetna, może być problem z zaparkowaniem (brak prywatnego parkingu). Dostaliśmy pokój na IIIp, ktory miał skosy w suficie, stanowiące zgrożenie dla głowy. ostrzegam przed tym. Poza tym czysto, obsługa miła, śniadanie smaczne.

All was perfect except for the restaurant being close after 8:00pm, but I believe that's temporary Covid repercussion. Hotel highly recommended.

Jak zwykle super.

Zarówno hotelowa obsługa jak i wspaniałe jedzenie w restauracji zasługuje na najwyższą ocenę i najlepsza opinie. Co do pokoi w zależności na jaki się trafi. Ja niestety ostatnio trafiłam na kliteczkę na 3 piętrze. W niektórych pokojach zdarzają się iż meble np fotele z eko skóry są obdrapane i zniszczone (na co warto by było aby zwrócił uwagę właściciel gdyż wygląda to mało estetycznie)

Staff attentive and friendly. Comfortable rooms . Cheap drinks and well positioned for central areas. Sauna and hot tub fab. Sweets and water delivered to room and excellent breakfast choice. Overall great value for money

Was very difficult to find the apartment, when was dark better describtion would be appreciated

We stayed here last month for a week with kids and overall this is an average hotel. The rooms are big and had a nice roof terrace. The cleaning is not upto standards as we found dust under everything. (Especially dirt and dust under the bed) Staff spoke very little English and was NOT friendly in any manner. The breakfast is decent and when you stay a bit longer you realise they start pushing old food like dry cakes and try to get rid of them. The dining staff are OK but they don't make you feel welcome. I don't know if its a cultural thing since Bialystok is far from the city. We didn't feel welcomed and when we made a mistake in our booking the reception lady was rude to us even though we promptly paid for the additional night. The room service doesn't exist and when you ask for something it takes ages to come and when you call they get annoyed. We pay good money to stay and they treat you like they're doing you a favour.

Pros: Large rooms, Good location and decent breakfast.

Cons: Rude and not so friendly staff, cleanness & Horrible service.

If I have to come to this city I won't be staying here. Very poor experience.

Very clean, definitely worth buying the breakfast, you do need to pay for printing at the reception desk (5 pages = 1 PLN), the hotel accepts only cards and Polish money and does not exchange currency. The hotels.com specials very nice, unfortunately I had a disability flare that I needed to stay an extra day so I had to move to a more expensive room and his pay the hotel directly because it is very full because it is a really good hotel. It's located right at the edge of The Pedestrian Zone and the three most common places to visit and it's convenient to both Rail and bus stations, so it's a great location but it's busy so if you get sick they will do their best but you we'll have to move rooms and pay full price. Otherwise an excellent experience, the breakfast is worse the extra cost. The hotel is accessible except there are three stairs up to the entrance and the staff are not allowed to help with wheelchairs only bags. Remember in Eastern Europe stuff may seem brisk but that's not meant to be rude just efficient, same as the stuff who speak only polish might avoid you or leave to find someone who knows your language because they don't wish to offend you by creating an awkward situation, an American guest was having trouble grasping the cultural differences why I mentioned in this. Hotel has good soundproofing but I recommend earplugs and eye masks due to the location the street can be noisy oh, there is climate control however if you want fresh air then byo sleep kit.

Schöne zenteale Lage...schönes gepflegtes modernes Hotel...tolles Frühstück....

20.07.2019
REMINDER : Message number 4 shipping .
Hello, dear representatives of the hotel Aristo.
During the 11 / 07 /2019my wife and I stayed at your hotel. During our stay on 12/07/2019 around 10.00, going to the toilet, I caught my right foot on the marble step. - , but unfortunately it was in two parts. the center was broken. during the fall! I stretched my arms forward and the phone slid straight into the toilet. the door of the shower opened inside the shower. And it saved me from hitting. The hotel employee asked us to write a complaint. what we did. In the letter we described how this happened, and demanded compensation for the telephone and moral damage caused 200 euros. Where are the technical services of the hotel and what are they looking at? ? ?
I hope for your caution and respect for hotel clients. Sincerely, Gennady Kuperman.
P.S. I asked the hotel employee to go to the police! she answered no. probably it was my mistake. but better later than never .I would like to get an answer at what stage is my complaint, which I referred to the hotel administration. I will ask you to get an answer within seven days, otherwise I will have to contact my lawyer. I would not want this case to take an unpleasant turn and affect the reputation of your hotel. Photos are attached