Casa Santa Lucia

Hotels
9.8 (252 reviews)
Avenida Josefa Ortiz de Dominguez # 13, Barrio Santa Lucia , San Cristóbal de Las Casas , MX
+52 967 631 5545

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Children allowed

Facilities

WiFi available
Free WiFi
24-hour front desk
Family rooms
Garden
Laundry
Luggage storage
Tour desk
Ironing service
Dry cleaning
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful rooms
Delicious breakfast
Cons:
Limited heating options
Small bed
Noise from construction
Insufficient breakfast quantity

Categories

Cleanliness
9.68
Generally clean and well-maintained as reflected in multiple reviews.
Service
10
Staff were described as friendly and helpful, providing assistance when needed.
Location
10
Many reviews mentioned that the hotel is perfectly located near the center, making it convenient.
Room Quality
9.68
Rooms are often described as beautiful and comfortable, despite some issues with heating.
Amenities
9.68
Amenities such as a lovely fireplace were well-received, but some mentioned insufficient firewood.
Value for Money
9.68
Positive sentiment regarding overall experience suggests good value for the hotel price.
Food and Beverage
9.68
Breakfast received high praise, though some comments were made about the quantity.
Overall Experience
10
Reviews express overall satisfaction with a desire to return, indicating a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:13

Property Description

Charming Mexican-style Hotel in San Cristóbal de Las Casas

Mexican-style Rooms: Experience authentic Mexican décor with wooden furniture and modern amenities including a flat-screen TV.

Convenient Facilities: Enjoy a 24-hour front desk, garden, tour desk, luggage storage, and dry cleaning services for a hassle-free stay.

Prime Location: Located near the Craft Market, Central Plaza & Park, and Del Carmen Arch, with free parking available. Explore Cañón del Sumidero Canyon just 55 km away.

Book Casa Santa Lucia now for an unforgettable stay in San Cristóbal de Las Casas!

Important information:

This property is a member of the Certified Treasures of Mexico, a premium tourism program that aims to promote excellence in hotels and restaurants, which high standards of service, architectural and culinary features, reflect the rich Mexican Culture.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.8
Based on 252 reviews
Cleanliness: 9.68
Service: 10
Location: 10
Room Quality: 9.68
Amenities: 9.68
Value for Money: 9.68
Food and Beverage: 9.68
Overall Experience: 10
K
Keisuke • couple • mx
9
2026-09-16 • via Nuitee
V
Valentina • couple • it
8
2026-09-03 • via Nuitee
I
Iglesia Bautista • solo_traveller • us
10
Pleasant and Quaint Place.
Pros:

Great Secure Location. Staff very friendly and helpful. Wonderful breakfast.

Cons:

Rooms are a bit smaller than I imagined.

2026-08-22 • via Nuitee
J
Joseph • couple • us
10
2026-08-11 • via Nuitee
M
mahesh • couple • ae
9
Owner and manager very kind and generous. Only person who knows English . He is very helpfull
Pros:

Property near centro and the main and easy reachable

Cons:

Nice traditional Mexican type rooms

2026-08-10 • via Nuitee
M
Marco • family_with_children • it
10
2026-08-08 • via Nuitee
O
Olivier • solo_traveller • fr
9
2026-08-07 • via Nuitee
A
ASAKO • couple • jp
9
Nos sentimos a casa
Pros:

Nos atendieron muy bien. Las decoraciones y las plantas son bellísimas y bien cuidadas. Espacio tradicional de buen gusto. Reservamos una habitación con dos camas sencillas, pero como era pequeña, la cambiamos por una más grande y estuvimos muy cómodos.

2026-06-27 • via Nuitee
K
katia • solo_traveller • it
8
Pros:

la posizione

Cons:

Forse un po' sopravvalutato.

2026-06-22 • via Nuitee
B
Ben • couple • nl
9
Pros:

Super stijlvol. Top ontbijt

Cons:

Geen airco. Omdat er geen ramen naar buiten zijn is het muf en warm

2026-06-03 • via Nuitee
C
Carlotta • couple • it
10
Lovely stay in the centre of Town with parking option around the corner. Very good tips form the staff and lively breakf
Pros:

Convenient and quiet

Cons:

Nothing

2026-05-31 • via Nuitee
O
Otilia • couple • mx
10
Estancia placentera, volvería a Casa Santa Lucía
Pros:

Muy buen desayuno, buenas porciones.

Cons:

Nada nos disgustó

2026-05-14 • via Nuitee
R
Rick • solo_traveller • us
8
Enjoyable. Very nice place to return to after a day out and about.
Pros:

Breakfast was excellent. The location is great and the property is very quiet.

Cons:

The lighting in the bathroom is very poor-impossible to put on makeup. The front door is always locked and the bell is difficult to hear. At times we had to beat on the door.

2026-05-14 • via Nuitee
M
Michelle • solo_traveller • us
10
Lovely place!
Pros:

Beautiful place! The breakfast is very good. The staff are lovely and helpful. Would recommend!

2026-04-15 • via Nuitee
N
Nina • extended_group • lu
9
Séjour très agréable da
Pros:

L'établissement était bien situé, très beau niveau décoration/aménagement, le personnel aimable et le petit-déjeuner copieux et savoureux.

2026-04-11 • via Nuitee
M
Murata • solo_traveller • mx
10
2026-04-05 • via Nuitee
S
Simon • family_with_children • il
8
Pros:

מלון טוב במרכז סן קריסטובל, מעוצב מאוד יפה, חדרים גדולים,,ארוחות בוקר טובות מאוד, נקי,
יש חימום וכספת, מיטה נוחה.
באזור מלא מסעדות וברים.
צוות מעולה.

Cons:

היו בעיות עם מים חמים שתוקנו מהר, אין מעלית אבל הצוות דואג לעלות את המזוודות .
יש חלון בחדר שלא נפתח כך שהחדר למעשה לא מתאוורר.
אין מקרר, אבל אפר להשתמש במקרר שבמטבח.

2026-04-04 • via Nuitee
D
Diego • family_with_children • mx
10
Absolutely one of the best hotels in San Cristobal
Pros:

The charisma of people. The beautiful decor

Cons:

One room was noisy

2026-03-31 • via Nuitee
T
Tomasz • extended_group • pl
9
Piękne wnętrza, miła obsługa. Bardzo dobre miejsce do zwiedzania miasta i okolic.
Pros:

Piękne wnętrza, miła obsługa. Bardzo dobre miejsce do zwiedzania miasta i okolic.

2026-03-20 • via Nuitee
B
Benedetta • couple • it
10
2026-03-20 • via Nuitee