Casa Santa Lucia

Hotels
9.8 (227 reviews)
Avenida Josefa Ortiz de Dominguez # 13, Barrio Santa Lucia , Tuxtla Gutiérrez , mx

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Children allowed

Facilities

Family rooms
Luggage storage
Tour desk
Ironing service
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful rooms
Delicious breakfast
Cons:
Limited heating options
Small bed
Noise from construction
Insufficient breakfast quantity

Categories

Cleanliness
9.68
Generally clean and well-maintained as reflected in multiple reviews.
Service
10
Staff were described as friendly and helpful, providing assistance when needed.
Location
10
Many reviews mentioned that the hotel is perfectly located near the center, making it convenient.
Room Quality
9.68
Rooms are often described as beautiful and comfortable, despite some issues with heating.
Amenities
9.68
Amenities such as a lovely fireplace were well-received, but some mentioned insufficient firewood.
Value for Money
9.68
Positive sentiment regarding overall experience suggests good value for the hotel price.
Food and Beverage
9.68
Breakfast received high praise, though some comments were made about the quantity.
Overall Experience
10
Reviews express overall satisfaction with a desire to return, indicating a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:13

Property Description

Charming Mexican-style Hotel in San Cristóbal de Las Casas

Mexican-style Rooms: Experience authentic Mexican décor with wooden furniture and modern amenities including a flat-screen TV.

Convenient Facilities: Enjoy a 24-hour front desk, garden, tour desk, luggage storage, and dry cleaning services for a hassle-free stay.

Prime Location: Located near the Craft Market, Central Plaza & Park, and Del Carmen Arch, with free parking available. Explore Cañón del Sumidero Canyon just 55 km away.

Book Casa Santa Lucia now for an unforgettable stay in San Cristóbal de Las Casas!

Important information:

This property is a member of the Certified Treasures of Mexico, a premium tourism program that aims to promote excellence in hotels and restaurants, which high standards of service, architectural and culinary features, reflect the rich Mexican Culture.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.8
Based on 227 reviews
Cleanliness: 9.68
Service: 10
Location: 10
Room Quality: 9.68
Amenities: 9.68
Value for Money: 9.68
Food and Beverage: 9.68
Overall Experience: 10
T
Tomasz • extended_group • pl
9
Piękne wnętrza, miła obsługa. Bardzo dobre miejsce do zwiedzania miasta i okolic.
Pros:

Piękne wnętrza, miła obsługa. Bardzo dobre miejsce do zwiedzania miasta i okolic.

2026-03-20 • via Nuitee
B
Benedetta • couple • it
10
2026-03-20 • via Nuitee
M
Mary • couple • us
8
Nice place in good location
Pros:

The hotel is in a great location, walking distance to most things. The staff at the hotel were all very friendly and helpful. Breakfast was delicious and an ice perk to start the day. The decor, each room having a theme associated with different regions of Chiapas, are very well decorated and designed.

Cons:

The rooms are all off of the central courtyard, so it can be noisy if you are in a room on the ground floor. My first night there, there were guests sitting in the common area that stayed up late talking loudly, and the small space between room and common area made for a sleepless night. Also the ground floor rooms on the street side are very noisy from traffic early in the morning. While the hotel is rated as five stars, the rooms could use a little love. The walls are scuffed from suitcases, and the wear and tear from guests os evident.

2026-03-19 • via Nuitee
T
Taida • couple • ca
10
A perfect traditional hideaway in the centre of San Cristobal.
Pros:

The love and care that was taken to make this a truly traditional boutique Mexican Hotel.

Cons:

That didn’t exist.

2026-03-18 • via Nuitee
C
Carolina • family_with_children • mx
10
Pros:

El personal es extraordinariamente amable, todo excelente

2026-03-15 • via Nuitee
M
Maria Pilar • couple • es
10
Descansa rodeado de detalles.
Pros:

Desde el primer momento al entrar al hotel, todo fue un mundo de detalles, el personal, Daniel una finísima persona que todo el tiempo estaba pendiente de nuestras necesidades y preguntas. La habitación muy agradable y comoda. Los sitios al rededor de las habitaciones muy agradables para quedarse a leer o descansar. Un ambiente muy tranquilo. El desayuno espectacular. Lo recomiendo al 100%!!

Cons:

Se podría mejorar un poco la iluminación del cuarto, o por lo menos del área de baño.

2026-03-09 • via Nuitee
C
Christian Marie • couple • mx
9
Pros:

Emplacement
Personnel
Service
Propreté
Petits déjeuners y compris desayuno box pour une excursion partant à 4h du matin

Cons:

Bruit de chantier lié à des travaux de voisinage dès 7 heures du matin

2026-03-08 • via Nuitee
S
SYLVESTRE • couple • fr
9
Parfait ! Cosy , agréable et tranquille
Pros:

Chambre très confortable et cosy
Personnel adorable, attentif et discret nous avons pu attendre dans leur salon à l’accueil l’heure de notre départ nocturne en bus en feuilletant de beaux livres sur la région
Petit déjeuner compris , délicieux , varié à la carte dans le patio très agréable avec de beaux objets
Très bien situé dans une rue calme à 5mn du Centre

Cons:

Le paiement en carte de crédit génère un supplément de 4% par rapport au prix annoncé qui est déjà élevé

2026-02-26 • via Nuitee
E
Erica • couple • it
8
2026-02-26 • via Nuitee
X
Ximena • couple • us
10
Chiapas folklore in a cozy place close to downtown and delicious breakfast.
Pros:

Wonderful stay! The hotel is gorgeous and conveniently located close to downtown.
The rooms are beautifully decorated with local art and the staff’s attention was lovely.

My husband and I went for our honeymoon and the staff’s attention to the detail in making our stay extra special was beyond. Thank you so much ! Specially to Daniel and Marco for being so kind at all times!
They even decorated our suite upon arrival !

Cons:

Nothing bad to say - my stay was fantastic.

2026-02-24 • via Nuitee
H
Helen • solo_traveller • ie
8
Pros:

The hotel is small and quaint in a quiet location. My room was very comfortable. Breakfast was lovely served in the covered courtyard by Daniel who was very helpful throughout. It was cold in the mornings and evenings when I was at San Cris so one needs to wrap up for breakfast.

2026-02-12 • via Nuitee
V
Victor • solo_traveller • mx
9
Pros:

es un buen hotel y muy bien ubicado en la zona centro de la ciudad

2026-02-09 • via Nuitee
M
mieke • couple • be
9
Pros:

Prachtig huis in het centrum
De kamers zijn mooi ingericht en comfortabel
De binnentuin is zeer mooi

Cons:

Het ontbijt was basic
Geen verse melk of brood

2026-01-31 • via Nuitee
M
Mariangela • extended_group • it
8
Hotel di charme in centro, ma fuori dalla parte più movimentata
Pros:

Hotel di piccole dimensioni con camere molto curate.
Buona colazione in un bell'ambiente

Cons:

Niente

2026-01-28 • via Nuitee
A
Annemarie • couple • gb
10
Excellent
Pros:

Choosing accommodation can be tricky, but Casa Santa Lucia was exactly as shown in the photos and description. Beautiful furniture and local crafts decorate the entire place. The bedroom was very comfortable, the water was hot, and breakfast was plentiful and fresh with lovely coffee. The Wi-Fi worked great, staff very helpful and the accommodation was spotless.

2026-01-28 • via Nuitee
V
Victoria • couple • us
10
Will always stay at the Casa Santa Lucia in San Cristobal!
Pros:

The Casa Santa Lucia is our favorite place to stay in San Cris! The rooms are beautifully appointed and comfortable. The staff are very friendly and helpful and breakfast is delicious! The location is perfect, walking distance from many restaurants, coffee shops, and stores.

Cons:

N/A

2026-01-15 • via Nuitee
G
Giulia • family_with_children • it
9
Hotel caratteristico e staff super
Pros:

Staff super professionale, disponibile e gentilissimo. Hotel molto caratteristico e vicino al centro. Colazione buona.

2026-01-13 • via Nuitee
N
Natalie • couple • nz
10
Great!
Pros:

Always clean, good breakfast, close to the historic center.

2026-01-12 • via Nuitee
G
Gustavo • couple • ie
10
I will come back and recommend this place to family and friends.
Pros:

Everyone was so nice and helpful. My partner was sick for a day and they provided food to our room. They were so kind.

Cons:

The only thing was that we book a room where the photos included a fireplace but we received one with electric heaters. It was great anyway. I suppose they gave the room to someone that arrived before us.

2026-01-09 • via Nuitee
I
Ivana_79 • couple • it
10
Bellissimo posto
Pros:

Struttura tipica e meraviglia nel centro di San Cristòbal. Assolutamente consigliato.

2026-01-08 • via Nuitee