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Facilities
Property facilities
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Free breakfast
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Full-service spa
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Hardwood flooring in public areas
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Free WiFi
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24-hour front desk
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Terrace
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Luggage storage
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Sauna
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Designated smoking area
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Steam room
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Elevator
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Television in common areas
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Free breakfast
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Safe-deposit box at front desk
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Full-service spa
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Tours/ticket assistance
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Wheelchair accessible parking
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Turkish bath/Hammam
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Parking (limited spaces)
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Playground on site
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Airport transportation - pickup (surcharge)
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Free buffet breakfast
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Banquet hall
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Gated community
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Wheelchair-accessible van parking
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Valet for wheelchair-equipped vehicle
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Accessible airport shuttle
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No accessible airport shuttle
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Smooth flooring in public areas
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Tile flooring in public areas
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Hardwood flooring in public areas
Review Highlights
Categories
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Property Description
Luxurious Spa and Recreation
Indulge in soothing massages at the full-service spa or take a dip in the indoor pool and sauna for relaxation and rejuvenation.
Gourmet Dining and Refreshing Bars
Savor delicious meals at one of the two restaurants, enjoy room service, and sip on drinks from the poolside bar or two bars/lounges.
Convenient Amenities and Services
Benefit from complimentary Wi-Fi, daily buffet breakfast, dry cleaning services, and a 24-hour front desk. Discover comfort in the well-equipped guestrooms with modern conveniences.
Escape to Grand Erbil Hotel in Almaty for a lavish stay amidst tranquil surroundings and upscale amenities. Book now for an unforgettable experience.
- If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
- Children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Property Policies
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Pets
Pets not allowed
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Guest type
Essential workers only - NO
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General
Professional property host/manager
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Children and extra beds
No cribs (infant beds) available
Location
Guest Reviews
It's a nice hotel and I would like to come back!
ドミトリーなのにロッカーがない。インド人が私物を盗もうとしていた。
快適でした。
We stayed here for 2 nights and it was not the best experience. I noticed stains on the carpet and some of the blankets and towels. The bathroom was small and the bathtub with the shower curtains made it almost impossible to not spill water on the bathroom floor, yet they have a sign saying they’ll charge you 50,000 tenge for spilling water on the floor.
The WiFi was so bad. Imagine after a long day hiking, you can hardly keep a phone call going with your family back home.
The street seems a little sketchy, the view from window in our room was just some garbage dump below us. Not sure if it was staff or some local but always smoking outside and staring. The staff didn’t seem friendly either, not like the staff at other hotels who are very endearing.
Not very friendly
Wifi didn't work well
Wouldn't print a boarding pass
Spa is closed
Noisy next to room
Worst hotel I've ever been to. Weird fines, unclean rooms, everything was broken or halfbroken. It was loud and unbearably hot at night. No idea how this could possibly be rated as a 4 star hotel. I don’t recommend.
Very noisy, the restaurant in the hotel plays the music very loud until 5 a.m.
Worst hotel I’ve ever stayed at. I had to be moved to three rooms because of problems. Two the air conditioning didn’t work. The phone didn’t work in any room. The restaurant at the hotel has dancing parties every night. They last until 3 in the morning on weekdays and five in the morning on weekends. We had to leave early because the staff stoke a pair of $900 earrings.
clean room, nice people
Filthy old property
Terrible experience. The AC and Wi-Fi were both non-functional, making the stay uncomfortable. The cleanliness was disappointing—towels that should have been white were grey and dingy. The only redeeming factor was the breakfast, which was decent. I wouldn't recommend staying here.
We checked out around 3 am in the morning, so we couldn't enjoy the hotel well, but there is no problem. The reception staff welcomed us and responded to our early check-out.
아침 식사가 먹을 것이 별로 없었다. 특히, 식빵을 발라먹을 흔한 과일쨈도 없었다.
Good hotel for one night
Strong sewage smell in bathroom. Low water pressure in bathroom.
個室含めてホテル全体が清潔じゃない。見える所、目立つ所だけ掃除している。個室のカーペットに信じられないくらい髪の毛が落ちていて、明らかに掃除機すらかけていない。
どのスタッフからもホスピタリティを感じられなかった。
Merhaba
Eğer verdiğim puanın nedenini açıklamam gerekirse; hijyenin olmaması oda çok bakımsızdı,resepsiyon memnuniyetsiz ve müşterilere karşı sertti , hiç memnun kalmadım tavsiye etmiyorum
공항 근처에 조용한 곳을 찾으시면 여기를 선택하시면됩니다.
Leaving the hotel premises, I witnessed a distressing scene of a man physically assaulting a woman, causing a public outcry. Despite the evident commotion, approximately ten bystanders remained passive, declining to intervene. Shockingly, even the security guard on duty abstained from taking any action. Upon alerting the hotel management via phone, my friend was assured that the situation was being handled, despite the ongoing violence inflicted on the woman just outside the hotel premises, resulting in severe facial injuries.
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