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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Heating
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Garden
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Hiking
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Lift / Elevator
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Laundry
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Luggage storage
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Fishing
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Cycling
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Airport shuttle
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Safety deposit box
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Fax/photocopying
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Horse riding
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Car hire
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Canoeing
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Dry cleaning
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Skiing
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Breakfast in the room
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Ski storage
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Currency exchange
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Airport shuttle (additional charge)
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Shared lounge/TV area
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Concierge service
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Wheelchair accessible
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Kid meals
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Lockers
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Vending machine - drinks
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Toilet with grab rails
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Kid-friendly buffet
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Open-air bath
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Public Bath
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Ski pass vendor
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Hot spring bath
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Wine/champagne
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Pet bowls
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Pet basket
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Thermometers for guests provided by property
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Key card access
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Temporary art galleries
Review Highlights
Categories
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Property Description
Natural Hot Spring Baths and Renovated Rooms
Courtyard by Marriott Hakuba, renovated in 2016, features natural hot spring baths and updated accommodations. Each room offers modern amenities like air conditioning, flat-screen TV, and a private bathroom for a comfortable stay.
Convenient Ski Facilities and Dining Options
Guests can enjoy easy access to popular ski resorts with the free shuttle bus stopping in front of the hotel. Ski storage, equipment rentals, and a public bathing area with indoor and outdoor baths are available on-site. The restaurant offers a delicious a la carte dinner menu, with more dining choices just a short walk away.
Bicycle Rentals and Nearby Attractions
Explore the area with bicycles available for rent at the hotel. Additionally, the Hakuba Museum of Art is conveniently located across the street, adding a cultural touch to your stay.
Book your stay at Courtyard by Marriott Hakuba for a perfect blend of comfort and convenience.
Renovation work is done from 07 June 2020 until 03 July 2020. Some rooms are under renovation.
When traveling with pets, please note that an extra charge of ¥5500 per a first pet, ¥2200 per a second pet, per night applies.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in some hotel rooms and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 5 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
Location
Guest Reviews
Dear Marriott Leadership Team,
I'm writing to express my deepest and most sincere gratitude for an act of service so extraordinary that I felt compelled to bring it to the attention of the highest levels of your organisation.
During my recent stay at Hakuba Marriott, an unfortunate incident occurred when my luggage was accidentally damaged by one of your porters. While such mishaps can happen, what followed was a masterclass in exceptional hospitality and genuine human care.
Within moments of the incident, a front desk staff by the name of Khadka Mukesh was promptly dispatched to personally address the matter. I was presented with two considerate options — a dining credit or a replacement piece of luggage — a gesture that immediately reflected your brand's commitment to guest satisfaction. I accepted the offer of a replacement luggage.
However, what truly left me speechless came shortly after. Your Operation Manager, Masaki Ueda took the time to personally reach out to me with a sincere and heartfelt apology. This alone would have been more than enough. But he did not stop there.
In the following days, Masaki-San continued to check in with me — not out of obligation, but out of a genuine desire to make things right. And then, in an act of service I will never forget, he personally travelled all the way from Hakuba to Tokyo, collected my luggage, brought it to a specialist repair shop to have the luggage professionally restored, and then hand-delivered it back to my Tokyo hotel in the same day before making the journey all the way back to Hakuba !
He did not send a courier nor delegate but gave his own time, energy, and effort entirely for the comfort and peace of mind of a single guest.
In an era where hospitality can often feel transactional, he reminded me of what true service meant. It's personal, selfless, and done with pride. He is, without a doubt, an extraordinary ambassador. If there is any way to honour his committment,pls do so !
Service mind and room is very good
部屋に座るソファなど無くて、ベッドに座るしか無くて
小上がりになって座布団と丸テーブルは和と洋でどちらか中途半端で落ち着かない。
海外の方は、小上がりの上にも外履きで上がってそうな気がした。
道路側の部屋は、金額にしては残念😢
ご飯は、美味しかった。👌
Clean and larger room than most we have stayed at
Food a bit pricey for what you get.
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