Rosewood Inn By OYO Union City I-69

nothing, horrible customer service. they don’t honor online reservations so you should definitely take it off of google. price didn’t match online price was $59 online and paid $75. they took a $7 deposit for booking online and they didn’t want to refund me even though it wasn’t my fault since they don’t do online reservations. and basically made it seem that i canceled the reservation when i called when that was not the case. Also i was coming from Virginia and came at 9pm after a long drive… and still having to deal with all of this and attitude from the front desk is just absolutely ridiculous.

Nothen

I DO NOT complain ever, but this stupid experience with this hotel deserves this review to help prevent others from coming here. I make the reservation through expedia who took the money out of my account immediately. I get to the property and the owner says he does not take online reservations and charged me alot nore than quoted then told me i will have to contact expedia to get my money back from them. I called and emailed expedia a copy of my receipt from the property. Even though i provided proof they are still trying to contact the property who will not answer.
Now, expedia has sent me an email telling me i was a no-show and ill be charged for that. Then i have called expedia, i have emailed and chatted and still no solution. As far as the property itself: TV screen was broken, TV cable was in the room but nowhere to hook it up to the TV, hallway was very hot, subfloor needed replacing but just covered my new flooring.
It goes on and on and on. Just dont stay here!!!!!! And delete the expedia app if you have it. Don't book with them either.

Don't book ! They are a scam!! We couldn't even stay for the night! They just said they do cash at site , no online bookings!! Don't book online!!!!!!! Then they still ended up charging us a no show, after they turned us away, and we had to drive another hour to next available hotel!!
This place shouldn't even exist.

They didn't give me a room, because they say they don't accept reservations online.
Which is weird

Good people

This hotel is a hole that would be better off condemned…. Some thing a quick coat of paint just can’t cover up. You could feel the holes beneath the cheap vinyl plank flooring, the security doors don’t, it’s just not a nice place to stay…

Probably the only thing was the hot shower.

Was really nice

The hotel had an odor. Then I got to the room checked my bed it had hair and crumbs in the bed. It had roaches crawling up the walls. There were several dead roaches on the floor. The bathtub was dirty. It felt like I was at a crack house.. I don’t recommend at all. Even after the clerk checked the room before I went in it still had all of those issues.

Customer service

Hotel was disgusting, went to three separate rooms and all were absolutely terrible in different ways.

Charged more than quoted.
Had no record of my reservation
Safety chain broken/missing
Overall property was in poor condition and in need of service
No coffee maker
No kleenex
No hair dryer
No bedside lamp

No breakfast. No coffee maker in room. Very little toilet paper. Small bath towels. Rents by the hour if that tells you anything about the clientele. No cable, just Roku. You have to have accounts to watch Netflix or anything. You can watch free channels. Bed was comfortable, fairly quiet. Also, was only given one room key for 2 people.

close to stores