Four Seasons Hotel Jakarta

Hotels
Four Seasons Hotels and Resorts
9.5 (494 reviews)
Jalan Jendral Gatot Subroto Kav 18 , Jakarta , id

Children allowed

Facilities

ATM/banking
Shopping on site
Television in common areas
Front desk (limited hours)
Free wired internet
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Beach umbrellas
Free pool cabanas
Pool sun loungers
See all facilities

Review Highlights

Pros:
Attentive staff
Luxurious room quality
High-quality food
Cons:
Water leakage issue in shower

Categories

Cleanliness
8.46
Some issues with water leakage from the shower room, indicating possible maintenance concerns.
Service
9.93
Staff were attentive, friendly, and went out of their way to ensure guest satisfaction.
Location
9.47
The hotel is well-placed within Jakarta, offering pleasing city views.
Room Quality
9.42
Rooms are noted as amazing and very clean, contributing to a luxurious stay.
Amenities
9.45
Aesthetic design and a well-curated food and beverage program highlight the hotel's offerings.
Value for Money
9.41
The overall quality and experience justifies the price paid for the stay.
Food and Beverage
9.96
Excellent dining options with high-quality cuisine and enjoyable experiences.
Overall Experience
9.93
A memorable stay characterized by exceptional service and thoughtful details.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:49

Property Description

Luxurious Accommodation with Stunning City Views

At Four Seasons Hotel Jakarta, indulge in luxurious rooms offering breathtaking city views. Each room is thoughtfully designed with a separate seating area, walk-in closet, and a lavish bathroom for your comfort and convenience.

Diverse Dining Options

Satisfy your culinary cravings with five on-site dining outlets. Start your day with a delightful breakfast at Palm Court Restaurant, savor sweet treats at La Patisserie, or relish in a full dining experience at Alto Restaurant & Bar. With options like Dolcetto Cafe and Nautilus Bar, there's something to please every palate.

Convenience and Exceptional Service

Benefit from a prime location that allows easy access to key city areas. With a 24-hour front desk, complimentary WiFi, and a helpful staff ready to assist with your needs, your stay at Four Seasons Hotel Jakarta promises both convenience and exceptional service.

Book now to experience luxury and comfort at Four Seasons Hotel Jakarta.

Important information:

Please note that guests must use a credit card which will directly be charged or pre-authorized during booking. Debit cards or cards that have debit and credit card functions must not be used. The hotel will not be responsible for double charges. The hotel will e-mail guests a billing authorization form. Guests are to complete and sign the form before sending it back to hotel together with a copy of the credit card used for booking and their ID. Total price of reservation will be settled upon departure, except for reservations with special terms and condition.

Please note that hotel does not provide rooms for self quarantine purpose during pandemic.

In accordance with the recent DKI Jakarta Governor Decree no. 938 Year 2021, all guests are required to be vaccinated and show vaccination certificate upon check-in and dining.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People 5 years old and over stay for Rp 968,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.5
Based on 494 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.47
Room Quality: 9.42
Amenities: 9.45
Value for Money: 9.41
Food and Beverage: 9.96
Overall Experience: 9.93
M
Monika couple au
10
Luxurious through and through
Pros:

Luxurious rooms
Amazing friendly and helpful staff
Delicious food

Cons:

Nothing

2026-06-26 via Nuitee
M
Martin couple de
10
Das beste Hotel in dem ich je war
Pros:

Herausragender Service, wunderschöne Einrichtung und super Essen.

Cons:

Die Lage des Hotels ist in einer Art Geschäftsviertel. Wer also Abends das Nachtleben erkunden möchte, muss in ca 45min in die Innenstadt fahren.

2026-06-24 via Nuitee
J
Johny solo_traveller de
9
Exzellenter Bussineshotel mit Schlossgefühl
Pros:

Das Zimmer war sehr groß und schön luxuriös eingerichtet. Das Personal war sehr freundlich und hilfsbereit. Das Essen war sehr gut, auch der Frühstück im Zimmer.

Cons:

Leider gibt es keine Sauna und kein Dampfbad was i ch eigentlich für meine Therapie brauche. Die Servierzeit für Zimmerfrückstück war langsam und verspätet, ungünstig wenn man Geschäftstermin hat.

2026-06-21 via Nuitee
T
Taras solo_traveller ua
10
2026-06-18 via Nuitee
H
HAZIM solo_traveller sa
10
2026-06-09 via Nuitee
S
Salma couple sa
1
سيئة
Pros:

لا شئ

Cons:

المكان غير نظيف المفارش كانت ريحتها جداً سيئه
مع العلم اني اخذ جناح رئاسي
وكانت الخدمه فيها استغلال، طلبوا مني ادفع مبلغ مالي لخدمة تسجيل مغادره متأخره، وانا كنت اسجل خروج الساعة 8 الصباح!!

2026-06-06 via Nuitee
T
tony solo_traveller au
10
Wonderful hotel
Pros:

Wonderful hotel liked the premium tv's with sound bar.

The staff were great.

Nice luxury rooms.

Good choice by my son .

Cons:

Only spent 4 night's .

2026-06-05 via Nuitee
J
jonathancF4644VY Couples
10
Feels like home
Pros:

Our second visit to the Jakarta FS (I’m from the UK, partner from Jakarta). The whole team is great, naturally welcoming but going above and beyond in room service, the bar, and breakfast (we had custom embroidered room cloths for our side tables!)

Specifically - Bunga, Tino, and Raka from house keeping, and Riska / Febrin from the Nautilus bar were excellent and made us feel very at home.

We wouldn’t consider anywhere else in Jakarta!

2026-06-04 via Tripadvisor
E
Escape14723000236 Business Dubai, Emirate of Dubai
8
Short business trip mother+daughter
Pros:

We had to stay in this hotel 3 nights. Every time we come to our room we found a black thread beneath the door. My daughter saw a lot of snaps/tictocs video that it’s how the women’s room are tagged for the purposes of theft, rape, and the like. We didn’t like it really. I set up the alarm system from the cups and glasses in front of the door for night for the case if anybody breaks in to us. As we finished our business earlier we left as soon as we can. At the reception if could not take our deposit cash back without showing the receipt-at the same time it was me who insisted at the check-in that they write it down, they said that everything is on the system, and they do not need to write it down… Without men/husband you feel unsafe even in the Four Seasons.

2026-06-04 via Tripadvisor
A
Anna couple nl
10
Wonderful hotel!
2026-05-28 via Nuitee
R
Ray couple nl
10
absolutelt worth your money, but you actively need to find things to do.
Pros:

the absolute best thing about it, beside the wonderful luxary was truly the staff. they were happy, respectful but most importantly it still felt like i was talking to humans. the room itself was something out of a fantasy. More prettier than the picture.

Cons:

the location is just terrible. we felt locked up in a golden cage. going anywhere will take at least 20 minutes. the air polution is so bad, my mom had black snot.

2026-05-27 via Nuitee
T
Tetty solo_traveller my
10
2026-05-20 via Nuitee
I
i hsuan family_with_children tw
10
Pros:

房間大小

Cons:

2026-05-13 via Nuitee
A
AYAKA couple jp
10
2026-05-09 via Nuitee
E
Elena solo_traveller gb
10
The best hotel in Jakarta
Pros:

Absolutely top experience. Great location, beautiful pool, incredible service and a breakfast to die for.

Cons:

Nothing

2026-05-02 via Nuitee
A
Anna couple nl
9
Great!! Best service
Pros:

Great service, good room and beds.
Loved it!

2026-05-01 via Nuitee
A
arunikaekawati Business Kertosono, East Java, Java
10
The Gold Standard of Urban Luxury: Simply Perfection
Pros:

The Four Seasons Hotel Jakarta is, without question, the finest urban hotel in Indonesia. From start to finish, every single detail is executed with absolute perfection.

A Royalty-Level Arrival
The experience begins with the warmest welcome imaginable, extending seamlessly from the airport arrival all the way to the room. Every amenity is of the highest quality and thoughtfully personalized—honestly, nothing ever goes wrong at this hotel.
Unrivaled Facilities & Service
Whether it’s the comfort of the bed, the stunning city views, or the design of the bathtub and wardrobe, the "hardware" is flawless. The same applies to every facility:
• Wellness: The spa, gym, and pool are serene sanctuaries within the city.
• Dining: From the breakfast spread to the sophisticated bar, the quality is world-class.
• The "Magic" of Service: You are treated like royalty here. The most impressive part is the staff’s intuition; it truly feels as though the team can read your mind. The value you receive in return for your stay far exceeds the price.

Special Recognition
A heartfelt thank you to the incredible individuals who make this stay so memorable:
• Nova (Director of Rooms): Thank you for your impeccable hospitality and leadership.
• Cakra from the Spa: For providing such a restorative experience.
• The Manager at Alto: For the flawless service and ambiance.
• The Alto Chef: A truly charming talent who can transform any ingredient into something wonderful.

Final Verdict:
I am not sure how they achieve this level of excellence consistently, but it is indeed the only destination worth staying at in Jakarta. If you seek perfection, look no further.

PS. Thank you for allowing me to take picture within the hotel, I feel like a million dollar guest. ❤️

2026-04-21 via Tripadvisor
Z
zeroeight Business Hong Kong
10
Experiencing Indonesian luxury
Pros:

A fantastic suits hotel. Our room consisted a huge living area with lounger and writing desk and an equally large sleeping area with a massive king bed. Bathroom was equally spacious and clean. Gleaming marble with free standing tub and the largest shower one can hope for. Private toilet in its own closet. Double doors can close off the living and bath areas when sleeping which made the room more intimate when sleeping.

The pool was great and not busy at all. We managed to relax twice in the double cabana style lounge beds and both timese were served welcome drinks.

Great service at both the ground floor restaurant (we had breakfast and dinner there) and the Italian restaurant on the top floor (we ate twice there for dinner). Kudos to the young chef at the italian restaurant for the warmth (he greeted us at the table both times and spent a long time chatting with us) and skilled cooking. The servers were all well trained as well. On the ground floor - noodle station and the dessert area were our favourite.

Bar - nice but they allowed smoking which we did not appreciate, and the temp was a little too cold, although they did give us scarfs to wrap ourselves.

The only negative was the lobby did not have a lot of comfy sofas. But this is a minor complaint only. Special acknowedgement to the concierge Michael as he took good care of us, and Reggy, our server at the ground floor restaurant.

2026-04-21 via Tripadvisor
J
Julia couple sg
10
2026-04-16 via Nuitee
F
Franziska couple ch
10
Perfect stay
Pros:

Tolles Hotel, super freundliches und hilfsbereites Personal, alles perfekt. Pool im 5. Stock mit netter Bar und gutem Service. Frühstück ist der Wahnsinn

2026-04-05 via Nuitee