Hotel Ambassador Mérida

Hotels
•
Kavia Hotels
7.5 (1852 reviews)
Calle 59 x 68 No. 546 , Mérida , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Location
Value for Money
Cons:
Cleanliness
Room Quality

Categories

Cleanliness
5.96
Multiple mentions of dirty rooms and inadequate cleaning service.
Service
7.93
Some guests noted rude staff, but some had a satisfactory experience with the service.
Location
9.47
Consistently praised as excellent and convenient by multiple guests.
Room Quality
6.42
Room issues such as malfunctioning AC and problems with water supply.
Amenities
6.45
Lack of functioning amenities, such as TV apps and bad maintenance.
Value for Money
8.41
Generally regarded as good value considering the location.
Food and Beverage
7.46
Occasional positive comments about breakfast and dining options.
Overall Experience
7.93
Mixed experiences overall, with location being a strong point but cleanliness and service being concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:47

Property Description

Luxurious Accommodations
Hotel Ambassador Mérida offers elegantly designed rooms with air conditioning, cable TV, and some with scenic pool or garden views. Relax in comfort with private bathrooms in each room.

Convenient Amenities
Enjoy the convenience of free WiFi, a restaurant, and a bar on-site. The 24-hour front desk ensures all your needs are met promptly during your stay.

Prime Location
Situated just 500 meters from the Main Square, our hotel provides easy access to Merida Cathedral and the Bus Station. The airport is also a short 5 km away, making travel a breeze.

Experience luxury, convenience, and a prime location at Hotel Ambassador Mérida. Book now for an unforgettable stay!

Important information:

Parking is available on request, but spaces are limited and availability is not guaranteed at all times.

For reservations with breakfast included, children staying for free are not included. You must pay for this service at front desk.

Payments made with some type of card will only be accepted at the establishment and the card holder must present the card and his official identification in force at the time of check-in.

Check-in takes place until 19:00. Guests planning to arrive later than these times are kindly requested to inform Hotel Ambassador Mérida in advance of their estimated time of arrival. Otherwise, the hotel will cancel the reservation after that time. Contact details can be found on the booking confirmation.

When booking 3 rooms or more or 3 nights or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MID

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

7.5
Based on 1852 reviews
Cleanliness: 5.96
Service: 7.93
Location: 9.47
Room Quality: 6.42
Amenities: 6.45
Value for Money: 8.41
Food and Beverage: 7.46
Overall Experience: 7.93
J
JOSE LUIS • couple • mx
7
Bien
Pros:

Bien

Cons:

Algo antiguo

2026-04-11 • via Nuitee
A
Andres • solo_traveller • mx
10
Pros:

La atención.

2026-04-10 • via Nuitee
M
Mario Amir • family_with_children • mx
10
2026-04-08 • via Nuitee
J
Jonathan • couple • mx
9
Contento
Pros:

Desayuno excelente, muy buena ubicación. Cerca de todo

Cons:

Accesorios del baño

2026-04-07 • via Nuitee
R
Rangel • family_with_children • mx
3
Pros:

Mérida

Cons:

Su camas y baño

2026-04-06 • via Nuitee
C
Carlos • family_with_children • mx
8
Pasar la noche
Pros:

La ubicación cerca del centro, se puede ir caminando, cuenta con estacionamiento amplio.

Cons:

El baño esta muy angosto y la presión del agua es poca.

2026-04-05 • via Nuitee
A
Archie • extended_group • jo
3
Not great.
Pros:

Easy booking and good late accommodating our request to stay at short notice. Staff great.

Cons:

Blood on the curtain beside bed. Leaks in bathroom and window had exposed outpipe from air-conditioning slamming on window at random intervals during night/day. Elevator is also pretty dangerous.

2026-04-04 • via Nuitee
L
Laura • family_with_children • mx
8
Pros:

Qué encontré habitación

2026-04-02 • via Nuitee
J
Jose • family_with_children • mx
2
Pros:

Nada

Cons:

Al parecer, te pasan la peor habitación cuando reservas por aplicacion

2026-03-30 • via Nuitee
R
Roberto • family_with_children • mx
3
Cons:

La atención es pésima, tardan en otorgar factura nos asignaron un cuarto cuyo aire acondicionado no servía y nos negaron el servicio de guardaequipaje para dar preferencia a extranjeros.

2026-03-29 • via Nuitee
S
Sergio • solo_traveller • mx
8
2026-03-29 • via Nuitee
P
ppopoca • family_with_children • mx
9
Bueno para llegar a dormir.
Pros:

La ubicación y la relación calidad-precio.

Cons:

El baño es bastante reducido, y eso que no soy una persona grande

2026-03-29 • via Nuitee
I
Ivette • family_with_children • mx
5
Pros:

La ubicación

Cons:

El elevador no servia

2026-03-29 • via Nuitee
M
Mata • family_with_children • mx
8
Áreas de oportunidad
Cons:

Al inicio nos dieron un cuarto, para dos personas pero realmente era para una, la cama pegada a la ventana, sólo se podía bajar empujando para adelante.
Muchas cosas muy deterioradas que dan mal aspecto, como el baño. Lastima que dejen que se deteriore el hotel.
Nos cambiaron a otro cuarto un poco mejor, pero también con muchas cosas por arreglar: closet, silla etc.

2026-03-25 • via Nuitee
W
William • family_with_children • mx
10
Excelente hotel
Pros:

La piscina

2026-03-25 • via Nuitee
P
pablo • family_with_children • mx
9
2026-03-20 • via Nuitee
M
Marco Antonio • family_with_children • mx
8
2026-03-19 • via Nuitee
D
David • couple • mx
8
Pros:

UBICACIÓN

2026-03-17 • via Nuitee
G
GUDILIO A • family_with_children • mx
10
2026-03-09 • via Nuitee
J
Jishan • family_with_children • de
7
Pros:

some facility could have been upgraded

2026-03-06 • via Nuitee