Hilton Garden Inn Pigeon Forge

Hotels
•
Hilton Garden Inn
9 (689 reviews)
2481 Teaster Lane , Pigeon Forge , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cleanliness
Cons:
Poor service on certain occasions
Food quality issues
Uncomfortable mattresses

Categories

Cleanliness
8.75
The hotel was noted to be very clean and updated, but some guests expressed disappointment with breakfast cleanliness and the service.
Service
9.75
Most guests praised the friendly and helpful staff, though there was one negative comment regarding customer service.
Location
9.75
The hotel’s location was frequently regarded as great, with easy access to attractions.
Room Quality
8.25
Comments about room quality varied, with mentions of uncomfortable mattresses and issues with pillows.
Amenities
9.25
Guests enjoyed the amenities and found them great, although there were some concerns regarding room service.
Value for Money
8.75
Some guests felt that the breakfast was not up to par for the price, influencing their perception of value.
Food and Beverage
8.25
While many enjoyed the breakfast, several guests reported significant issues with food quality.
Overall Experience
9.25
A majority of guests had a pleasant experience, with some expressing intent to return despite varying complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:14

Property Description

Luxurious Accommodation
Hilton Garden Inn Pigeon Forge provides upscale lodging in the heart of Pigeon Forge. With comfortable rooms and modern amenities, your stay is sure to be relaxing and enjoyable.

Convenient Location
Situated just steps away from The Grand Majestic Theater and Country Tonite Theatre, our hotel offers easy access to popular attractions. Plus, being only 38 km from McGhee Tyson Airport, your journey to and from the hotel is a breeze.

Exceptional Service
Our 24-hour front desk is always ready to assist you, ensuring a seamless stay from check-in to check-out. Whether you need local recommendations or have special requests, our staff is dedicated to making your experience memorable.

Book your stay at Hilton Garden Inn Pigeon Forge for a delightful and stress-free getaway.

Important information:

Renovation work will be carried out at the property from February 2nd, 2025, until March 31st, 2025. Guests may experience some noise or light disturbances.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 689 reviews
Cleanliness: 8.75
Service: 9.75
Location: 9.75
Room Quality: 8.25
Amenities: 9.25
Value for Money: 8.75
Food and Beverage: 8.25
Overall Experience: 9.25
M
Marlaina • couple • us
7
Overpriced for what it was, should have gone with Hampton Inn. Staff really kind though!
Pros:

Staff
Location
Free parking

Cons:

Too pricey
Breakfast no better than Hampton
Damaged equipment in room (lamp, bathroom door)
Incomplete room cleaning

2026-03-31 • via Nuitee
F
floyd • family_with_children • us
7
Pros:

Clean and comfortable

Cons:

$85 pet fee

2026-03-19 • via Nuitee
L
Lezlie • couple • us
10
It was nice.
Pros:

It was very nice, clean and comfortable.

Cons:

It was on a busy road with lots of road noise.

2026-03-19 • via Nuitee
J
julio • couple • us
6
Pros:

The location, the beds, indoor pool were all perks.

Cons:

The front desk manager was as cold as they come. The app was ineffectual and the digital key could work better. Also there was no breakfast available at 7 am... just coffee. The walls are thin. We had maintenance come because we had no hot water for our shower. The jr suite had 2 rooms however the room with sofa felt off, very unwelcoming. I dim lamp that barely lit the room. The kitchenette- if you can even call it that- was super cramped and the outlet behind keurig didn't work.

2026-03-18 • via Nuitee
P
Price • extended_group • us
8
Pros:

Excellent location, walking distance to everything you need for a fun trip.

2026-03-13 • via Nuitee
K
Katrina • family_with_children • us
8
2026-03-10 • via Nuitee
D
Donna • solo_traveller • us
8
2026-03-09 • via Nuitee
P
Paula • couple • us
10
Perfect
Pros:

Front desk staff is wonderful!

Cons:

Absolutely nothing

2026-03-08 • via Nuitee
S
Smith • family_with_children • us
10
2026-03-07 • via Nuitee
R
Richard • couple • us
10
Very nice, will stay there again!
Pros:

Perfect location

Cons:

I wish breakfast had been included in the price of the room.

2026-03-02 • via Nuitee
A
aroutte • family_with_children • us
9
Pros:

Clean. Comfortable

2026-03-01 • via Nuitee
S
Sarah • family_with_children • us
10
2026-02-27 • via Nuitee
B
Benjamin • couple • us
10
2026-02-13 • via Nuitee
G
Gibson • family_with_children • us
8
2026-01-28 • via Nuitee
B
Brittany • family_with_children • us
10
2026-01-20 • via Nuitee
R
Rachel • family_with_children • us
10
We will return! Very very happy!
Pros:

The breakfast was the most amazing ive had in a long time at a hotel, possibly ever. Carrie and Bill took great care of us. Along with another gentleman who I didnt get his name who would seat us. They went above and beyond when feeding a picky little one! They were sooo kind!

Cons:

There was a dog on our floor across the hall the last night who kept barking which was annoying.

And Saturday night the people at the pool were pretty loud but thankfully I brought a sound machine to drown it out. But definitely couldnt have done without a barking dog

2026-01-19 • via Nuitee
J
Judy • family_with_children • us
10
We loved the pool and location. Beautiful property!
Pros:

The pool/hot tub, the rooms, and location.

Cons:

That breakfast wasn’t included and no body wash included in the shower.

2026-01-19 • via Nuitee
G
Gladys • extended_group • us
10
Love this place
Pros:

We loved the location, staff was amazing,and the rooms were perfect.

Cons:

No one explained how to work the motorize shade in the room.

2026-01-19 • via Nuitee
J
Jesus • family_with_children • us
9
Wonderful place to stay.
Pros:

Did not get any.

Cons:

Everything was great.

2026-01-19 • via Nuitee
J
Jessica • family_with_children • us
8
2026-01-19 • via Nuitee