Hilton Garden Inn Pigeon Forge

Hotels
•
Hilton Garden Inn
9 (676 reviews)
2481 Teaster Lane , Pigeon Forge , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cleanliness
Cons:
Poor service on certain occasions
Food quality issues
Uncomfortable mattresses

Categories

Cleanliness
8.75
The hotel was noted to be very clean and updated, but some guests expressed disappointment with breakfast cleanliness and the service.
Service
9.75
Most guests praised the friendly and helpful staff, though there was one negative comment regarding customer service.
Location
9.75
The hotel’s location was frequently regarded as great, with easy access to attractions.
Room Quality
8.25
Comments about room quality varied, with mentions of uncomfortable mattresses and issues with pillows.
Amenities
9.25
Guests enjoyed the amenities and found them great, although there were some concerns regarding room service.
Value for Money
8.75
Some guests felt that the breakfast was not up to par for the price, influencing their perception of value.
Food and Beverage
8.25
While many enjoyed the breakfast, several guests reported significant issues with food quality.
Overall Experience
9.25
A majority of guests had a pleasant experience, with some expressing intent to return despite varying complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:14

Property Description

Luxurious Accommodation
Hilton Garden Inn Pigeon Forge provides upscale lodging in the heart of Pigeon Forge. With comfortable rooms and modern amenities, your stay is sure to be relaxing and enjoyable.

Convenient Location
Situated just steps away from The Grand Majestic Theater and Country Tonite Theatre, our hotel offers easy access to popular attractions. Plus, being only 38 km from McGhee Tyson Airport, your journey to and from the hotel is a breeze.

Exceptional Service
Our 24-hour front desk is always ready to assist you, ensuring a seamless stay from check-in to check-out. Whether you need local recommendations or have special requests, our staff is dedicated to making your experience memorable.

Book your stay at Hilton Garden Inn Pigeon Forge for a delightful and stress-free getaway.

Important information:

Renovation work will be carried out at the property from February 2nd, 2025, until March 31st, 2025. Guests may experience some noise or light disturbances.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 676 reviews
Cleanliness: 8.75
Service: 9.75
Location: 9.75
Room Quality: 8.25
Amenities: 9.25
Value for Money: 8.75
Food and Beverage: 8.25
Overall Experience: 9.25
B
Benjamin • couple • us
10
2026-02-13 • via Nuitee
G
Gibson • family_with_children • us
8
2026-01-28 • via Nuitee
B
Brittany • family_with_children • us
10
2026-01-20 • via Nuitee
G
Gladys • extended_group • us
10
Love this place
Pros:

We loved the location, staff was amazing,and the rooms were perfect.

Cons:

No one explained how to work the motorize shade in the room.

2026-01-19 • via Nuitee
J
Judy • family_with_children • us
10
We loved the pool and location. Beautiful property!
Pros:

The pool/hot tub, the rooms, and location.

Cons:

That breakfast wasn’t included and no body wash included in the shower.

2026-01-19 • via Nuitee
R
Rachel • family_with_children • us
10
We will return! Very very happy!
Pros:

The breakfast was the most amazing ive had in a long time at a hotel, possibly ever. Carrie and Bill took great care of us. Along with another gentleman who I didnt get his name who would seat us. They went above and beyond when feeding a picky little one! They were sooo kind!

Cons:

There was a dog on our floor across the hall the last night who kept barking which was annoying.

And Saturday night the people at the pool were pretty loud but thankfully I brought a sound machine to drown it out. But definitely couldnt have done without a barking dog

2026-01-19 • via Nuitee
J
Jeffry • couple • us
9
2026-01-19 • via Nuitee
J
Jesus • family_with_children • us
9
Wonderful place to stay.
Pros:

Did not get any.

Cons:

Everything was great.

2026-01-19 • via Nuitee
J
Jessica • family_with_children • us
8
2026-01-19 • via Nuitee
K
Kathy • couple • us
10
2026-01-12 • via Nuitee
J
John • solo_traveller • us
8
2026-01-09 • via Nuitee
T
Tiffannie • family_with_children • us
6
It was alright but definitely won’t book at a another Hilton garden inn
Pros:

All the amenities! Also the convenient location but the floors were absolutely disgusting in the room somebody has to of spilt something.

Cons:

Dirty floors in my room I’ve never experienced my feet being sticky and dirty in a room that gets cleaned inbetween stays so should have been clean!

2026-01-06 • via Nuitee
C
Cindy • couple • us
10
2025-12-31 • via Nuitee
T
Terry • couple • us
10
This was a pleasant experience for us, and we'd go back again.
Pros:

We bought our breakfast every morning. The staff was very friendly and helpful. Food was good, too.

2025-12-13 • via Nuitee
D
Don • couple • us
9
2025-12-12 • via Nuitee
D
Dale Vittitoe • couple • us
9
enjoyable
Cons:

Needs new mattress

2025-11-24 • via Nuitee
A
April • couple • us
9
2025-11-23 • via Nuitee
A
Annette Whaley • couple • us
9
GREAT!
Pros:

Everything was great, even the view of that big Cross, we loved it, coffee machine great, comfort was great keep up the good work!

Cons:

Well the parking was a little hard, I have a handy cap and the handy cap spaces were always taken up, maybe more handy cap spaces would help, who knows?

2025-11-21 • via Nuitee
R
Regina • couple • us
10
2025-11-21 • via Nuitee
R
Robin • family_with_children • us
10
It was awesome
Pros:

Close to everything wonderful place to stay

2025-11-21 • via Nuitee