Aria Centra Hotel Surabaya

Hotels
•
Independent
Jl. Tais Nasution No.37, Embong Sawo, Surabaya, 60271 , Surabaya , ID
62-31-5404555

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Facilities

Elevator
Conference space
Breakfast available (surcharge)
Television in common areas
Safe-deposit box at front desk
Multilingual staff
Porter/bellhop
Meeting rooms
Tours/ticket assistance
24-hour business center
See all facilities

Review Highlights

Pros:
Great staff
Very helpful

Categories

Cleanliness
7.93
Standard quality for this hotel tier.
Service
8.9
Great staff very helpful.
Location
8.44
Standard quality for this hotel tier.
Room Quality
8.39
Standard quality for this hotel tier.
Amenities
8.42
Standard quality for this hotel tier.
Value for Money
8.38
Standard quality for this hotel tier.
Food and Beverage
8.43
Standard quality for this hotel tier.
Overall Experience
8.3
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:02

Property Description

Luxurious Amenities and Dining Options
Indulge in relaxing massages and soak in stunning views from the terrace. Enjoy complimentary Wi-Fi, concierge services, and onsite dining at Lavender restaurant, coffee shop, and bar/lounge.

Business Facilities and Event Spaces
Stay productive with a 24-hour business center, event venues, and conference space. Take advantage of services like dry cleaning and a 24-hour front desk for seamless events or work trips.

Comfortable Rooms and Prime Location
Unwind in air-conditioned rooms with modern comforts like minibars and flat-screen TVs. Conveniently located near major attractions like Tunjungan Plaza and Balai Pemuda in Surabaya. Book now for an unforgettable stay at Aria Centra Hotel Surabaya.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • General

    Individually-wrapped food options are available for dinner

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Individually-wrapped food options are available for breakfast

  • General

    Individually-wrapped food options are available for lunch

See all policies

Location

Guest Reviews

Cleanliness: 7.93
Service: 8.9
Location: 8.44
Room Quality: 8.39
Amenities: 8.42
Value for Money: 8.38
Food and Beverage: 8.43
Overall Experience: 8.3
S
sanjay • family
8
Pros:

Great staff very helpful

2025-07-29 • via Nuitee
V
Verified traveler
10
Fantastic hotel at a great price!
Pros:

Hotel was beautiful, food was great and the staff were absolutely wonderful!

2025-01-28 • via Nuitee
B
Belinda • family
8
Pros:

Nice & delicious selection for the Indonesian breakfast menu. It kept changing everyday during our stay.

The aircons in the bedrooms are not cold enough even though I had turned them on to the maximum.There were no aircons inside the lift & on the corridor either. It was hot & stuffy

2025-01-19 • via Nuitee
P
Philipe
8
Pros:

Staff were awesome and the breakfast was good.

2025-01-07 • via Nuitee
E
Esa
10
Pros:

Very clean, friendly staffs, very comfort the bed

2024-05-25 • via Nuitee
V
Verified traveler
8
Everything good except aircon
Pros:

Nice breakfast, friendly and helpful staff.
Aircon not cold otherwise the hotel deserve better rating

2024-05-02 • via Nuitee
D
Dawn • family
10
Pros:

Staff was very helpful. Short walk to the mall.

2024-03-15 • via Nuitee
D
Deddy • family
8
Pros:

Great location, close to shopping centre and business

2024-01-30 • via Nuitee
D
DANIEL
6
Pros:

Trees

2022-08-28 • via Nuitee
L
Lie
10
Great stay
Pros:

It was a great stay, the only thing that was lacking was that there was no swimming pool. Other than that, everything was great.

2020-11-06 • via Nuitee
V
Verified traveler
10
Comfortable stay, near a shopping center
Pros:

Very convenient, the staf are very helpful, polite and always smiling

2020-01-12 • via Nuitee
V
Verified traveler • family_with_children
8
Pros:

Good 3-4 star hotel. Location is good with many food eatery around.

2019-12-27 • via Nuitee
D
Deedee
10
Great hotel!
Pros:

Love this hotel and would definitely recommend it. The hotel is quite new. It has a modern style to it. The staff are friendly, room is clean, service is very nice, breakfast is good. It was a very good stay and I will stay there again for sure.

2019-12-06 • via Nuitee
V
Verified traveler
8
Pros:

Friendly staff. Overall clean and comfortable bed
But need to have hairdryer in room

2019-11-15 • via Nuitee
C
Cyin • friends
8
Pros:

The room was clean, staffs are friendly. Location was near to shopping centre.

2019-03-31 • via Nuitee
W
Willie
8
Pros:

Very convenient.. cheap and clean too

2019-03-08 • via Nuitee
G
Gina
8
Pros:

Good location whereby its in the town center, easily access to shopping mall 5-10 mins away from hotel via taxi/grab car. There's a supermarket located right next to the hotel. The hotel room condition is normal but the towel is a little bit dirty and noise separation is a little poor where you can hear neighbor guests talking and showering. Overall it was a pleasant stay for this good deal of hotel price.

2018-08-06 • via Nuitee
F
fadzuin
8
staff with integrity
Pros:

my dad left his wallet in the hotel room and only realized it after we left the hotel 30mins ...I quickly make a call to the hotel receptionist and informed them about the wallet..10min later they called me back to informed that they had found the wallet...we were so thankful that nothing was missing..staff were very helpful and nice.:)

2018-07-04 • via Nuitee
V
Venkatesh Anand
4
Very bad experience, will never return
Pros:

Had a very bad experience at this hotel. They put me on smoking room on first day although I booked non-smoking. I agreed since it was told only for one night. The second day when I asked for room change they insisted that the room I am staying is non-smoking and they can put air freshener. Another bad thing was I left a personal equipment in the room but when I called back after checkout they denied of any personal item left behind.

2018-04-29 • via Nuitee
P
Pearline
10
Hotel room cosy, nice n comfort but Breakfast LOUS
Pros:

The hotel was quite good, reception staff are friendly. Except that the daily breakfast definitely need to improve. Food are cold n not serve warm. person who fryung egg has no experience? egg shell found inside omelette. Choices of breakfast really no good, little selection, fried chicken are always too dried n Hard to eat. Might not consider staying here again UNLESS breakfast improve their STANDARD

2018-04-28 • via Nuitee