Arcade Hotel & Hostel Hamburg

Hotels
7.9 (3809 reviews)
Kieler Str. 385 , Hamburg , de

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Terrace
Family rooms
Luggage storage
Soundproof rooms
Non-smoking throughout
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Cons:
No breakfast
Limited amenities
Shared bathrooms

Categories

Cleanliness
7.79
Many reviews mention the hotel was clean, but some guests found issues with shared facilities.
Service
8.76
Positive feedback on friendly and helpful staff.
Location
8.8
Good location with easy access to public transport.
Room Quality
7.75
Some guests noted rooms were clean but small with minor issues.
Amenities
7.28
Limited amenities mentioned, especially lack of breakfast.
Value for Money
7.24
Considered expensive for the lack of breakfast and shared bathrooms.
Food and Beverage
6.79
Lack of breakfast options disappointed many guests.
Overall Experience
8.76
Overall experience was satisfactory for short stays despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:55

Property Description

Convenient Location with Excellent Transport Links

Modern Accommodation with Summer Terrace

Close Proximity to Key Event Venues

Ready to experience comfort and convenience in Hamburg? Book your stay at the Arcade Hotel & Hostel Hamburg now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for € 8 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 5 years old to 17 years old stay for € 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 3809 reviews
Cleanliness: 7.79
Service: 8.76
Location: 8.8
Room Quality: 7.75
Amenities: 7.28
Value for Money: 7.24
Food and Beverage: 6.79
Overall Experience: 8.76
L
Luisa • solo_traveller • it
8
Consiglio per chi cerca un alloggio vicino all'arena e lo stadio
Pros:

Buona posizione per raggiungere la barclays arena, camera pulita

Cons:

Si sentivano rumori provenienti dal corridoio ma sopportabili

2026-03-28 • via Nuitee
A
Antje • solo_traveller • de
10
2026-03-27 • via Nuitee
W
waldemar • extended_group • de
8
Pros:

Sauber und unkompliziertes einchecken.

Cons:

Frühstücks angebot aus dem Automaten.

2026-03-27 • via Nuitee
A
Anna • couple • it
8
Tutto bene
Pros:

pulito e accogliente

Cons:

cuscino un po' morbido

2026-03-25 • via Nuitee
H
Heike • family_with_children • de
7
2026-03-25 • via Nuitee
C
Carsten • extended_group • de
7
Für den Preis ist es okay
Pros:

Ziemlich zentral an der Hauptstraße
Könnte VL besser ausgeschildert sein
Unkompliziert beim Einchecken

Cons:

Es war alles sehr hellhörig
Unser Bad müsste Mal eine neue Tür in die Dusche rein
Oder extra Handtücher das man das Wasser aufwischen kann

2026-03-24 • via Nuitee
D
Dennis • family_with_children • de
8
Pros:

Für unsere Zwecke einer Zwischenübernachtung ideal. Gute Lage, sehr geräumiges Zimmer, alles sauber. Top.

Cons:

Frühstück wird nicht wirklich angeboten (nur Automaten mit Sandwiches).

2026-03-23 • via Nuitee
H
Hamdi Ali Qasem • solo_traveller • ye
1
Pros:

Just the location

Cons:

They didn't provide a WIFI to me, they said they will fix it and they don't. It is horrible how such hotels do this to their customers. Also, the hairdryer was without its head, which made it difficult to get a proper hairstyle. Also the room is too compact , so combining everything I didn't like.

2026-03-22 • via Nuitee
C
Christian • solo_traveller • de
5
2026-03-22 • via Nuitee
S
Shevchenko • couple • de
10
Рекомендую, соотношение цена качество супер. Буду всегда в Гамбурге тут останавливаться.
Pros:

Очень чисто, уютно, есть все необходимое и большая парковка

2026-03-22 • via Nuitee
A
Anna • family_with_children • de
10
2026-03-22 • via Nuitee
F
Fröhlich • solo_traveller • de
9
2026-03-20 • via Nuitee
R
Rialto13 • solo_traveller • de
10
2026-03-19 • via Nuitee
W
wilhelm • couple • de
8
Gut
2026-03-18 • via Nuitee
L
Lisanne • extended_group • at
6
2026-03-17 • via Nuitee
M
Matze • family_with_children • de
10
Pros:

Wie immer haben wir uns sehr wohl gefühlt. Wir kommen sehr gerne wieder.

Cons:

Es gibt nichts negatives.

2026-03-17 • via Nuitee
S
Susanne • solo_traveller • de
7
2026-03-16 • via Nuitee
P
Petra • family_with_children • de
8
2026-03-15 • via Nuitee
M
Michael • solo_traveller • de
7
Ganz gut.
Pros:

Das Hotel ist nichts besonderes, aber gut geeignet für einen kurzen Aufenthalt in Hamburg.

Cons:

Die Ausstattung ist ziemlich aufs allernötigste reduziert. Bei dem Preis den ich bezahlt habe sollte wenigstens Duschgel inbegriffen sein.

2026-03-15 • via Nuitee
S
Stefan • solo_traveller • de
8
2026-03-14 • via Nuitee