Home2Suites by Hilton Nashville Franklin Cool Springs

Hotels
•
Hilton Worldwide
8.8 (229 reviews)
107 International Drive, Franklin, Tennessee, 37067 , Franklin , US
1-615-7718032

listing image 1
Show all photos
Pets allowed

Facilities

Free breakfast
Fitness facilities
Express check-out
Firepit
Electric car charging station
Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Convenient location
Cons:
Cleanliness issues
Poor breakfast quality
Room quality concerns

Categories

Cleanliness
8.44
Several reviews mentioned issues with cleanliness, including dirty towels and black mold.
Service
9.91
Staff was often mentioned as friendly and accommodating, contributing positively to the service rating.
Location
9.45
Location was convenient with nearby dining options, though limited choices within walking distance.
Room Quality
7.9
Room quality varied, with some concerns about outdated furnishings and mattress discomfort.
Amenities
8.93
Amenities were satisfactory, but breakfast quality was noted as lacking in protein options.
Value for Money
8.89
Overall perceived as reasonable, but expectations vary based on cleanliness and amenities.
Food and Beverage
7.44
Breakfast received negative feedback for lack of healthy options and quality.
Overall Experience
9.41
While there were several issues, many guests expressed a willingness to return, indicating a generally positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 12:52

Property Description

Recreational Amenities

Enjoy the convenience of an indoor pool and a 24-hour fitness center during your stay at Home2Suites by Hilton Nashville Franklin Cool Springs.

Modern Amenities

Stay connected with complimentary wireless internet access and take advantage of amenities like a 24-hour business center and express check-in.

Complimentary Breakfast and Onsite Dining

Start your day right with a complimentary on-the-go breakfast on weekdays and grab a quick bite from the hotel's snack bar/deli.

Located near popular attractions like CoolSprings Galleria, make Home2Suites by Hilton Nashville Franklin Cool Springs your top choice for accommodation in Franklin. Book now for a relaxing and convenient stay!

Important information:

  • Pool access available from 11:00 AM to 8:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 229 reviews
Cleanliness: 8.44
Service: 9.91
Location: 9.45
Room Quality: 7.9
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 7.44
Overall Experience: 9.41
M
Marlene • couple • us
9
My overall stay was great !
Pros:

Everything tasted great.

Cons:

The 1st morning the alarm clock was set for 6:00 am.

2026-05-26 • via Nuitee
G
Grace • couple • us
10
2026-05-22 • via Nuitee
C
Carolyne • couple • us
10
2026-05-06 • via Nuitee
V
Virginia • family_with_children • us
1
2026-05-06 • via Nuitee
M
Maria • family_with_children • us
10
Best hotel in the area
Pros:

Front desk Nicole was wonderful! Amazing staff! Amazing price! Great stay

2026-05-06 • via Nuitee
P
Pittman • family_with_children • us
8
2026-04-23 • via Nuitee
T
Tena • family_with_children • us
9
Would stay again.
Pros:

Nice, clean.

2026-04-20 • via Nuitee
S
Shultz • couple • us
10
Pros:

Nice room

2026-04-08 • via Nuitee
R
Ross • couple • us
9
Nice trip, nice area, nice room.
Pros:

Breakfast was good, the lady loved it especially. Appreciated the EV charging, it was very convenient. Room was nice, definitely enjoyed the sofa. Being able to text an employee made customer service easier.

Cons:

The water constantly smelled bad and was even yellow at some points. Plumbing was very loud especially after a toilet flush. I would’ve enjoyed a king size bed for the money spent.

2026-03-13 • via Nuitee
M
Megan • family_with_children • us
5
Awful!
Pros:

Location

Cons:

For starters you have to pay 10 dollars a day to park in your parking lot. Ridiculous! Secondly the floors in the elevators are all cracked. Third no towels in the pool area, had to ask for some. Forth, the whole hotel smelled like weed. It was so gross. Our room
Had no linens for the pull out bed. It was just a mess.

2026-03-02 • via Nuitee
J
Jong Hyun • couple • kr
9
2026-02-26 • via Nuitee
M
Marsha • family_with_children • us
9
Pros:

Many breakfast choices; free parking; very clean and plenty of lighting.

Cons:

There was nothing I didn’t like.

2026-02-26 • via Nuitee
B
Barbara • couple • us
9
Pros:

Clean, comfortable and quiet

Cons:

Breakfast

2026-02-23 • via Nuitee
E
Evan • couple • us
8
2026-02-10 • via Nuitee
L
Linda • couple • us
9
Good breakfast, very clean and comfortable.
Pros:

Close to Highway yet quiet.

Cons:

Rather expensive

2026-01-21 • via Nuitee
J
Judith • couple • us
8
Met what we needed.
Pros:

It was a nice hotel. Certainly not a 5 star but okay.

2026-01-20 • via Nuitee
C
Coltharp • couple • us
9
Pros:

Breakfast was great, although I would have liked gravy

Cons:

Nada

2026-01-19 • via Nuitee
P
Patricia • couple • us
9
It was a nice visit. Would stay sgain
2026-01-19 • via Nuitee
A
Angela • family_with_children • us
10
2026-01-11 • via Nuitee
D
Davis • extended_group • us
8
Pros:

Great place

Cons:

N/A

2026-01-05 • via Nuitee