Home2Suites by Hilton Nashville Franklin Cool Springs

Hotels
•
Hilton Worldwide
8.8 (217 reviews)
107 International Drive, Franklin, Tennessee, 37067 , Franklin , US
1-615-7718032

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Express check-out
Firepit
Electric car charging station
Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Convenient location
Cons:
Cleanliness issues
Poor breakfast quality
Room quality concerns

Categories

Cleanliness
8.44
Several reviews mentioned issues with cleanliness, including dirty towels and black mold.
Service
9.91
Staff was often mentioned as friendly and accommodating, contributing positively to the service rating.
Location
9.45
Location was convenient with nearby dining options, though limited choices within walking distance.
Room Quality
7.9
Room quality varied, with some concerns about outdated furnishings and mattress discomfort.
Amenities
8.93
Amenities were satisfactory, but breakfast quality was noted as lacking in protein options.
Value for Money
8.89
Overall perceived as reasonable, but expectations vary based on cleanliness and amenities.
Food and Beverage
7.44
Breakfast received negative feedback for lack of healthy options and quality.
Overall Experience
9.41
While there were several issues, many guests expressed a willingness to return, indicating a generally positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 12:52

Property Description

Recreational Amenities

Enjoy the convenience of an indoor pool and a 24-hour fitness center during your stay at Home2Suites by Hilton Nashville Franklin Cool Springs.

Modern Amenities

Stay connected with complimentary wireless internet access and take advantage of amenities like a 24-hour business center and express check-in.

Complimentary Breakfast and Onsite Dining

Start your day right with a complimentary on-the-go breakfast on weekdays and grab a quick bite from the hotel's snack bar/deli.

Located near popular attractions like CoolSprings Galleria, make Home2Suites by Hilton Nashville Franklin Cool Springs your top choice for accommodation in Franklin. Book now for a relaxing and convenient stay!

Important information:

  • Pool access available from 11:00 AM to 8:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 217 reviews
Cleanliness: 8.44
Service: 9.91
Location: 9.45
Room Quality: 7.9
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 7.44
Overall Experience: 9.41
E
Evan • couple • us
8
2026-02-10 • via Nuitee
L
Linda • couple • us
9
Good breakfast, very clean and comfortable.
Pros:

Close to Highway yet quiet.

Cons:

Rather expensive

2026-01-21 • via Nuitee
J
Judith • couple • us
8
Met what we needed.
Pros:

It was a nice hotel. Certainly not a 5 star but okay.

2026-01-20 • via Nuitee
P
Patricia • couple • us
9
It was a nice visit. Would stay sgain
2026-01-19 • via Nuitee
C
Coltharp • couple • us
9
Pros:

Breakfast was great, although I would have liked gravy

Cons:

Nada

2026-01-19 • via Nuitee
A
Angela • family_with_children • us
10
2026-01-11 • via Nuitee
D
Davis • extended_group • us
8
Pros:

Great place

Cons:

N/A

2026-01-05 • via Nuitee
L
Leonardo • couple • us
6
We are having second thoughts about cancelling our next stay there on February
Pros:

The lobby was ok and it was close to an Indian restaurant that we wanted to try. And they gave us water bottles and mints at the front desk.

Cons:

The bathroom had 2 dirty face towels on the shower door and the toilet looked with remains as if someone pooped before we were there. The mattress was so bad that that we sunk in different ways and pretty deep . We couldn’t sleep well and we had to drive the next day.

2026-01-04 • via Nuitee
R
Richard • couple • us
9
Wonderful hotel and staff.
Pros:

Staff was very friendly and hotel was very comfortable and nice.

2026-01-01 • via Nuitee
W
Wayne • couple • us
10
Neat, clean and organized.
Pros:

Clean. Employees friendly.

Cons:

N/A

2025-12-22 • via Nuitee
G
George • couple • us
9
2025-12-19 • via Nuitee
E
Ebony • couple • us
10
Amazing will definitely come again
Pros:

Property was very clean and the employees were nice

Cons:

No complaints at all

2025-12-17 • via Nuitee
B
Brittany • couple • us
10
2025-12-14 • via Nuitee
C
Charlie • solo_traveller • us
7
NIce accommodations,poor breakfast.
Pros:

The property was nice and clean.The accommodations were also nice and I really enjoyed the full size fridge.

Cons:

The breakfast was poor.No protein whatsoever.All carbs.I left the hotel to eat b’fast elsewhere.

2025-12-03 • via Nuitee
D
Devin • couple • us
10
2025-12-02 • via Nuitee
N
Norfleet • family_with_children • us
9
2025-11-28 • via Nuitee
T
Tammey • family_with_children • us
10
Will come again
Pros:

Free food

Cons:

Nothing

2025-11-21 • via Nuitee
A
Alexis • couple • us
7
2025-11-20 • via Nuitee
L
Larry • couple • us
10
2025-11-13 • via Nuitee
G
Goddy • family
10
Pros:

Pet friendly, staff was great and very accommodating! Room was very clean and well maintained.

2025-10-05 • via Nuitee