Charter House

Hotels
8.2 (336 reviews)
14A Saint Thomas' Square , Newport , gb

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Inconsistent cleanliness
Issues with parking

Categories

Cleanliness
7.34
Variability in cleanliness mentioned; some rooms tidy but corridors messy.
Service
8.81
Staff were helpful and friendly, enhancing the stay.
Location
8.85
Central location praised across multiple reviews.
Room Quality
8.3
Rooms were described as comfortable and well-designed.
Amenities
7.83
Standard amenities; some issues with WiFi and mattress quality noted.
Value for Money
7.79
Breakfast value noted, but some inconsistencies with other services.
Food and Beverage
8.84
Food quality in the Thai restaurant and breakfast positively highlighted.
Overall Experience
7.81
Overall experience was enjoyable, with both pros and cons noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:15

Property Description

Luxurious Accommodation
Charter House in Newport offers a luxurious stay with air-conditioned rooms, modern amenities such as a coffee machine, safety deposit box, and flat-screen TV. Guests can enjoy the convenience of express check-in and check-out, along with room service for a comfortable stay.

Dining and Relaxation
Indulge in a delightful dining experience at the hotel's restaurant or unwind at the sun terrace with beautiful views. The property also features a bar where guests can enjoy refreshing beverages after a long day of exploring the city.

Convenient Location
With key attractions like Osborne House and Blackgang Chine nearby, Charter House provides easy access to popular landmarks. Additionally, the hotel offers free WiFi, private parking, and is located just a short distance from Bournemouth Airport.

Book your stay at Charter House for a memorable and relaxing experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs GBP 10 per day.

Location

Guest Reviews

8.2
Based on 336 reviews
Cleanliness: 7.34
Service: 8.81
Location: 8.85
Room Quality: 8.3
Amenities: 7.83
Value for Money: 7.79
Food and Beverage: 8.84
Overall Experience: 7.81
J
Jon solo_traveller gb
8
Great overall stay, cool stylish rooms, friendly staff and brilliantly located.
Pros:

Great location and really well designed rooms. Staff were really helpful when I accidently locked myself out of my room and the Thai restaurant downstairs was really good. Would stay there again when in the area. Espresso machine in the room was a nice touch.

Cons:

Wasn't made clear that breakfast didn't start until 8am on the booking and I had to leave earlier than that for work, so I wasn't able to enjoy whatever breakfast was on offer (that I'd paid for and no offer of a refund on that part of the booking). Quite messy in the corridors, which was a shame given the rooms were very tidy and clean.

2026-01-19 via Nuitee
M
Masahide family_with_children gb
8
2026-01-19 via Nuitee
D
David solo_traveller gb
7
Unmanned, quiet, better to find on foot, clear entry instructions
Pros:

Very comfortable bed

Cons:

Not so much about the property but I couldn’t find the 6 parking spaces they said they had, the off street parking was only until 18.00 and the entrance to the road the hotel is on which my Apple Maps was telling me to go up is no entry!

2025-12-14 via Nuitee
V
Viya extended_group gb
10
2025-10-28 via Nuitee
A
Annemie Tattje family_with_children nl
8
2025-09-28 via Nuitee
S
sarah couple gb
2
Pros:

breakfast was nice the best part of the stay

Cons:

the whole place needs a make over very shabby our room was next to a room of tumble dryers constantly drying

2025-09-08 via Nuitee
S
Steve solo_traveller gb
10
2025-09-06 via Nuitee
L
Leslie extended_group gb
10
2025-09-06 via Nuitee
M
Marta family_with_children gb
10
We stayed overnight on a Saturday and had a fantastic experience. The location is perfect, right in the heart of Newport
Pros:

Location
Staff
Hotel rooms

Cons:

Nothing

2025-09-01 via Nuitee
M
Martin Cox couple gb
10
2025-08-28 via Nuitee
R
Roland family_with_children de
10
Perfekt für Ausflüge auf der Isle of Wight
Pros:

Perfekte Innenstadtlage, kurze Wege, super schönes Zimmer, tolles englisches Frühstück

2025-08-27 via Nuitee
R
Ralph couple us
10
Great!
2025-08-26 via Nuitee
G
Graham couple gb
8
Pros:

Good location
Great restaurant

2025-08-21 via Nuitee
J
Justin solo_traveller gb
9
Pros:

Great location. Staff were amazing. The place was nice and clean. The wifi was also fast and reliable except the router I think got pulled or powered down around 8pm so I had to rely on my phone's hotspot (wasn't an issue for me but could be for others). No other issues with the place. Would stay again.

Cons:

The mattress was the basic 'spring' affair but I suppose it is what it is.

2025-08-19 via Nuitee
E
Eunice couple gb
4
Won’t be returning
Pros:

Breakfast was in the pub opposite and very good

Cons:

AC not working.
One small window that opens
Room was made up of oddments of wood
No fire instructions
Several broken tiles on bathroom floor

2025-08-17 via Nuitee
A
Angela
10
Pros:

Lovely hotel, very comfortable and the Thai restaurant downstairs amazing. Very handy for the bus station wich was a pleasant surprise

2025-08-16 via Nuitee
M
Matt solo_traveller gb
8
Great central location. Clean & well designed room.
Pros:

Great central location. Friendly welcome. Air con - which for once in the UK was very welcome. Good sized room & bathroom.

Cons:

Personal taste - I found the bed a bit lumpy & a bit short for my 6'1 carcass.

2025-08-15 via Nuitee
V
Virginia family_with_children es
9
Pros:

Its décor
It was very spacious

Cons:

The WC was too low and the bathtub too high but we managed

2025-08-15 via Nuitee
C
Chris couple gb
10
2025-08-15 via Nuitee
G
G couple gb
10
2025-08-13 via Nuitee