Embassy Suites by Hilton Greenville Downtown Riverplace

Hotels
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Embassy Suites Hotels
9 (574 reviews)
250 Riverplace , Greenville , us

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Cons:
Confusing entrance
Issues with room comfort

Categories

Cleanliness
8.33
Some guests mentioned the cleanliness positively, while others noted that there were issues with pets, impacting the cleanliness perception.
Service
9.3
Guests highlighted the helpfulness of the staff, particularly in addressing issues.
Location
9.84
Recurring positive mentions about the hotel's convenient and scenic location.
Room Quality
8.29
While some rooms were appreciated, others noted issues with comfort and decor.
Amenities
9.32
Guests enjoyed the pool and breakfast amenities, making positive remarks overall.
Value for Money
8.28
Some guests felt the hotel offered good value, but luxury pricing drew criticism.
Food and Beverage
9.33
Guests consistently praised the breakfast and food service quality.
Overall Experience
9.3
The majority of reviews conveyed a very positive overall experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:46

Property Description

Central Location in Greenville
Located in the heart of Greenville, Embassy Suites by Hilton Greenville Downtown Riverplace offers convenience to popular attractions like Peace Center and Fluor Field.

Modern Amenities
Guests can enjoy free WiFi, a restaurant, room service, and a 24-hour front desk. The hotel also features rooms with private bathrooms and some with balconies, catering to various preferences.

Convenience and Comfort
With a business centre, on-site ATM, and proximity to key landmarks such as The Children's Museum and Greenville County Museum of Art, Embassy Suites ensures a seamless stay for both leisure and business travelers.

Book your stay at Embassy Suites by Hilton Greenville Downtown Riverplace for a memorable experience in Greenville!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GSP

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

9
Based on 574 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.84
Room Quality: 8.29
Amenities: 9.32
Value for Money: 8.28
Food and Beverage: 9.33
Overall Experience: 9.3
K
Karen • couple • us
9
2026-07-11 • via Nuitee
B
Billy • solo_traveller • us
9
Pros:

Location and food

Cons:

Paying for parkinh

2026-07-10 • via Nuitee
Y
Yazmin • extended_group • us
10
Pros:

Absolutamente todo , la habitación súper cómoda y el desayuno perfecto

Cons:

Las chicas de la recepción no son nada amables ninguna .. es lo único malo .. me atendieron con mala cara y despotas

2026-07-06 • via Nuitee
K
Kendall • family_with_children • us
8
Pros:

Very clean

Cons:

Our room took a while to cool off.

2026-07-04 • via Nuitee
W
Wendy • couple • us
10
Perfect Downtown Location & Outstanding Hospitality at Embassy Suites Greenville Downtown Riverplace
Pros:

Our stay at Embassy Suites Greenville Downtown Riverplace was wonderful! The location is absolutely perfect for exploring all that downtown Greenville has to offer. We could easily walk to restaurants, shops, and the beautiful riverfront area.

The complimentary breakfast was amazing with plenty of delicious options, and the evening Happy Hour for guests was such a nice perk and a great way to relax after a day of exploring.

The hotel itself was super clean, and every staff member we encountered was friendly, welcoming, and incredibly helpful. Their excellent service made our stay even more enjoyable.

We would definitely stay here again and highly recommend it to anyone visiting Greenville!

2026-06-24 • via Nuitee
W
Willie • couple • us
5
2026-06-22 • via Nuitee
L
Lauren • extended_group • us
8
2026-06-22 • via Nuitee
J
Jeffrey • couple • us
10
2026-06-22 • via Nuitee
C
Charles • couple • us
10
Short walking distance to main attractions and excellent restaurants.
Pros:

Super facility in ideal location.

2026-06-17 • via Nuitee
I
Igor Nikolaychuk • couple • us
10
2026-06-15 • via Nuitee
C
christinasD1518JM • Business • Charlotte, North Carolina
2
No air conditioning twice
Pros:

This is the second time I have reserved a room for me and my employees at the Embassy suites.
Both times the air-conditioning did not work.
I am here right now with no air-conditioning and maintenance Cannot come until the morning when we check out.
The front desk let us know they could bring some box fans as well as this happens often.
We are sitting here in an 85° room.
Oh yeah, and one of the fans that they dropped off, doesn’t even work!
I will never stay here again!

2026-06-13 • via Tripadvisor
B
Bryan • family_with_children • us
6
2026-06-11 • via Nuitee
N
Natalie • couple • us
10
Pros:

Excellent location walkable to everything. Wonderful happy hour know Saturday evening and absolutely amazing complimentary breakfast. We appreciated the delightful service.

2026-06-08 • via Nuitee
E
Elizabeth • couple • us
10
2026-06-07 • via Nuitee
O
Olena • family_with_children • us
1
Overpriced, poorly maintained, and far below 4-star standards.
Pros:

The location was convenient, and the breakfast was decent. One thing I appreciated was that fresh omelets were cooked to order at breakfast, which was a nice touch and probably the highlight of the stay.

Cons:

I honestly do not understand how this hotel justifies charging around $400 per night. The rooms were small and poorly designed, with dirty, sticky floors, unpleasant odors in both the room and the bathroom, a dirty shower, and stained or dirty towels. There was not even a simple washcloth available. For the price being charged, the overall cleanliness, comfort, and quality were far below expectations. I also find it difficult to understand how this property has a 4-star rating based on my experience.

2026-06-06 • via Nuitee
S
Sherry • couple • us
10
Everything was good and clean ,nice place to relax!
Pros:

Very excellent?

Cons:

Nothing?

2026-06-01 • via Nuitee
D
Daun • couple • us
9
Pros:

Location and rooms were perfect!

2026-05-31 • via Nuitee
G
Grant • solo_traveller • us
10
2026-05-31 • via Nuitee
J
Jarrett • family_with_children • us
5
Close to River, but staff not friendly and property needs updates
Pros:

I like the location near the river.

Cons:

The parking is not good. I pulled up for valet, but no one came out. I had to park far away and trying to figure out how to get into the lobby of the hotel is very confusing - no signs or directions at all. The floor tiles on the rooftop bar are uneven and coming loose, making it feel unsafe. The room was fine, but the sink head was loose. The service was terrible - staff was very dismissive and rude - including the lady at the front desk and the hostess at the restaurant. I had to flag someone down just to seat my 7 year old daughter and I.

2026-05-30 • via Nuitee
J
Joshua • family_with_children • us
8
2026-05-26 • via Nuitee