Embassy Suites by Hilton Greenville Downtown Riverplace

Hotels
Embassy Suites Hotels
9 (560 reviews)
250 Riverplace , Greenville , us

Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Cons:
Confusing entrance
Issues with room comfort

Categories

Cleanliness
8.33
Some guests mentioned the cleanliness positively, while others noted that there were issues with pets, impacting the cleanliness perception.
Service
9.3
Guests highlighted the helpfulness of the staff, particularly in addressing issues.
Location
9.84
Recurring positive mentions about the hotel's convenient and scenic location.
Room Quality
8.29
While some rooms were appreciated, others noted issues with comfort and decor.
Amenities
9.32
Guests enjoyed the pool and breakfast amenities, making positive remarks overall.
Value for Money
8.28
Some guests felt the hotel offered good value, but luxury pricing drew criticism.
Food and Beverage
9.33
Guests consistently praised the breakfast and food service quality.
Overall Experience
9.3
The majority of reviews conveyed a very positive overall experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:46

Property Description

Central Location in Greenville
Located in the heart of Greenville, Embassy Suites by Hilton Greenville Downtown Riverplace offers convenience to popular attractions like Peace Center and Fluor Field.

Modern Amenities
Guests can enjoy free WiFi, a restaurant, room service, and a 24-hour front desk. The hotel also features rooms with private bathrooms and some with balconies, catering to various preferences.

Convenience and Comfort
With a business centre, on-site ATM, and proximity to key landmarks such as The Children's Museum and Greenville County Museum of Art, Embassy Suites ensures a seamless stay for both leisure and business travelers.

Book your stay at Embassy Suites by Hilton Greenville Downtown Riverplace for a memorable experience in Greenville!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GSP

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 560 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.84
Room Quality: 8.29
Amenities: 9.32
Value for Money: 8.28
Food and Beverage: 9.33
Overall Experience: 9.3
J
Jarrett family_with_children us
5
Close to River, but staff not friendly and property needs updates
Pros:

I like the location near the river.

Cons:

The parking is not good. I pulled up for valet, but no one came out. I had to park far away and trying to figure out how to get into the lobby of the hotel is very confusing - no signs or directions at all. The floor tiles on the rooftop bar are uneven and coming loose, making it feel unsafe. The room was fine, but the sink head was loose. The service was terrible - staff was very dismissive and rude - including the lady at the front desk and the hostess at the restaurant. I had to flag someone down just to seat my 7 year old daughter and I.

2026-05-30 via Nuitee
J
Joshua family_with_children us
8
2026-05-26 via Nuitee
T
TomsHS Couples Martinsville, Henry County, Virginia
8
Good stay with a few issues
Pros:

The hotel had some very nice qualities such as how well the hotel was maintained. It seemed very clean. The rooms were also a very comfortable size. It’s in a nice location with pay to park self park and valet. The evening happy hour was also a nice touch.

I was somewhat disappointed that they did not recall a previously worked out plan to move me to a different room on day 2 so I would not have to move my bags until the new room was ready; although, later they did try to make up for this. I also did not care for an egg cook who was seemingly so disagreeable… to both me and my wife on different days. Also disappointed that their coffee stops being served by a machine at the end of their breakfast time 9:30 / 10 (weekday / weekend). I was also disappointed at how cold their indoor pool was. I would have thought an indoor pool would have been heated but I could only tolerate waist deep.

2026-05-20 via Tripadvisor
C
Christopher couple us
8
A fine choice close to everything downtown Greenville has to offer but be prepared to seek out offsite food and drink ve
Pros:

Great location on the Riverwalk near Reedy Park with easy access to Main Street. The room was well appointed and the bed comfortably firm. The staff was very helpful. There is a city run parking garage below the hotel with very reasonable $10nightly rates and elevator access to the hotel. We were there for Artisphere on Mother’s Day Weekend and parking was a challenge downtown, but the hotel made sure the garage was closed to all but hotel guests so we had no problem getting parking, or worries about leaving during the weekend and having a place to park on our return. Food at the included buffet breakfast was excellent.

Cons:

The shower door kept sliding open about 6 inches while the shower was in use. Would have liked a comfort height commode as most modern hotels now have rather than a low one. The wood on the backs of the breakfast room chairs were always sticky, perhaps due to deteriorating varnish but they felt like they weren’t clean. Unlike other Embassy Suites at which we have stayed, the lobby lounge was only open for the 90-minute happy hour with complimentary drinks and then closed; no paid drinks were available at other hours and bar selection was limited to the free brands during the 90 minutes. Perhaps this was to help steer patrons to the Ruth Chris inside the hotel (expensive) or the roof-top restaurant/bar (cold and loud). It was cool and windy during our visit to the rooftop bar/restaurant and the enclosed portion was off-limits to the public for a private event. The few outdoor spaces out of the wind and near the two fire pits were occupied. A small sheltered area near the bar was also crowded and too noisy with loud music for conversation among our group. The rooftop venue is not affiliated with the hotel and the host station staff were quick to point that out, dismissive of hotel guests and, unhelpful with questions about other drinking / dining options.

2026-05-11 via Nuitee
P
Phillip couple us
10
2026-05-10 via Nuitee
M
mersa couple us
10
Everytime I travel to Greenville I stay here
Pros:

Very friendly and clean

Cons:

Nothing

2026-05-09 via Nuitee
C
Christopher couple us
9
2026-05-06 via Nuitee
J
John couple us
10
2026-05-04 via Nuitee
A
Akeya solo_traveller us
10
2026-05-02 via Nuitee
J
John couple us
10
All good
Pros:

All good

2026-05-02 via Nuitee
J
Julia family_with_children us
10
2026-04-07 via Nuitee
M
MichaelGoldman Solo travel
8
I trip to find serenity!
Pros:

What a great location, with a staff that is among the best! Great food, drinks, staff, amenities and hospitality!
I had an amazing time, the rooftop bar was exceptional and the people were friendly and extremely helpful in what there was to see in Greenville!
The

2026-04-06 via Tripadvisor
N
NASTASHIA couple us
10
2026-04-06 via Nuitee
F
Fox couple us
10
2026-04-04 via Nuitee
G
G couple us
8
The stay was gay
Pros:

Happy hour

Cons:

Ac in room wasn't very cool

2026-03-26 via Nuitee
C
Christina couple us
10
2026-03-23 via Nuitee
D
David family_with_children us
10
Great value in downtown Greenville
Pros:

Very comfortable and clean. Perfect location

2026-03-20 via Nuitee
B
BURNSMIER couple us
9
Great stay. Recommend for everyone.
Pros:

Great, a lots of choices, clean area

Cons:

I missed coffee during the day in reception. Sometimes yes 🙌 other time no.

2026-03-15 via Nuitee
M
Markfran60 Family
2
Beware
Pros:

We booked a room here in December for a Christmas gift. We had to change dates due to the snow storm. They made us pay 1 night anyway. We rescheduled for March 7-9. My wife called to confirm last week and our reservations had been cancelled, she had to rebook. So a couple of days ago we received a confirmation email, this morning a phone call to confirm and an email last night to confirm and check in. We drove halfway to Greenville from Lake Norman when we realized we had another email. This one said they were unable to accommodate us and it was their fault but no other explanation. They would put us up one night in the Hampton then we could move over the next day. We do not want to be changing hotels nor did we want to stay at the Hampton. No other solution just sorry tough luck. We had to cancel our Dinner reservations and our tour the next day and our Stay. Great Christmas present. I think they overbooked and we were the casualty. So we paid for a night we were unable to use because of the snowstorm, rescheduled, this was mysteriously cancelled, we rescheduled, then they have us confirm our stay only to cancel halfway there. Really Really poor.

2026-03-07 via Tripadvisor
R
Robin couple us
5
Difficult
Pros:

Breakfast was excellent

Cons:

Elevator was broken & being worked on from the parking garage to the hotel. We had to navigate our belongings to the hotel room very difficulty because we’re both 80 year old seniors.

2026-03-02 via Nuitee