Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great views
High-quality spa and food
Cons:
Unpersonal service
Room assignment issues

Categories

Cleanliness
8.58
Mixed sentiments mentioned about cleanliness.
Service
9.99
Staff were very friendly and attentive; however, there were mentions of impersonal service.
Location
9.59
Great location with spectacular views.
Room Quality
9.04
Rooms were of high quality, but there were issues with the assigned room.
Amenities
9.57
Amazing spa facilities, though the availability was a concern.
Value for Money
8.53
High cost for service levels experienced, especially with room issues.
Food and Beverage
9.58
Great food and dining services were noted.
Overall Experience
9.55
Overall a positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:44

Property Description

Luxurious Accommodation and Gourmet Dining
Hotel Chalet Mirabell in Avelengo offers a blend of modern and Alpine-style rooms with balconies, fireplaces, and spa baths. Indulge in a buffet breakfast and exquisite à la carte dining at the on-site restaurant.

Relaxation and Wellness
Unwind in the free sauna and spa with mountain views, garden-side pool, and exclusive spa amenities. Enjoy a drink on the terrace or book a soothing massage for the ultimate relaxation experience.

Convenient Location and Winter Activities
Located close to Merano 2000 slopes, guests can easily access winter sports via the free ski bus. Explore the picturesque town of Merano, just a short distance from the hotel.

Experience luxury and relaxation at Hotel Chalet Mirabell - book your stay now for an unforgettable getaway!

Important information:

Please note massages are at extra costs. The free spa is open from 09:00 to 20:00.

Please note that from 6 years there is an extra charge for Environmental Contributions 1 EUR per person and night.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.3
Based on 74 reviews
Cleanliness: 8.58
Service: 9.99
Location: 9.59
Room Quality: 9.04
Amenities: 9.57
Value for Money: 8.53
Food and Beverage: 9.58
Overall Experience: 9.55
G
Giorgio • family_with_children • it
9
2026-08-08 • via Nuitee
G
Grecia • family_with_children • dk
10
2026-08-07 • via Nuitee
H
hen • family_with_children • il
8
Pros:

מקום מהמם
מלון מפנק, חדרים יפים וגדולים
בריכות מדהימות
שירות מצויין
ארוחת בוקר נהדרת

Cons:

פחות אהבנו את האוכל בארוחת ערב
שהינו במלון 3 לילות על בסיס חצי פנסיון
וארוחת הערב לא עמדה בציפיות שלנו והיא לא עומדת ברמה הגבוהה של המלון בכלל

2026-08-05 • via Nuitee
K
Krasniqi • couple • ch
10
2026-08-05 • via Nuitee
V
Vatsal • solo_traveller • us
10
Incredible, everything you see on instagram is exactly how it is.
Pros:

Wow, just wow. Probably the nicest hotel I’ve ever stayed at. The customer service was incredible. Everyone saying “good morning/evening/night” when you walked past. Luxury accommodations with equally incredible staff. I don’t know what others are talking about, these guys were friendly AF and I’m brown. The other guest must have been arrogant or required some random small thing that the hotels may have missed on accident and then handled it with poor execution. Wonderful massage as well! highly highly recommend.

Cons:

Wish we had asked for a fan as it was a little warm in the room. Perhaps offering to guests a fan without them having to ask would have been nice?

2026-08-03 • via Nuitee
D
Danilo • family_with_children • it
8
Excellent SPA, location, restaurant and bar. Customer care not enough for a 5 star of this caliber
Pros:

Excellent location, beautiful hiking trails nearby and breathtaking mountain views. Facilities all top-notch, including spa, both indoor and outdoor swimming pools, plus a wonderful natural swimming lake. Great restaurant and bar, both in terms of food and service.

Cons:

Service not worthy of a 5 star hotel of this caliber. A few examples: we booked bicycles for a family ride and only found out at the last minute that they did not have a child bike trailer available (despite having previously confirmed that it was). No real effort from the staff to find a solution, and we ended up having to arrange bicycle rental ourselves through an external shop. We booked dinner at their Zuegg restaurant with a departure time of 6:30 PM (small group of clients). We organized our day around it, only to discover late in the afternoon that the dinner had been canceled (the hotel never informed us - we found out because we specifically asked about the meeting point at around 4:00 PM). Complete lack of initiative from the staff to remedy the situation or make up for the inconvenience.
Overall, it was a bit disappointing. Miscommunication can always happen, but how it is handled is what makes the difference in places like this.

2026-07-20 • via Nuitee
M
Majid • couple • ae
7
2026-07-17 • via Nuitee
P
philippe • couple • fr
10
Pros:

Tout est parfait
Le paradis sur terre

2026-07-15 • via Nuitee
G
Gennadi • couple • ee
10
2026-07-10 • via Nuitee
A
ALIN TATU • solo_traveller • ro
10
Pros:

Totul la superlativ!

2026-07-07 • via Nuitee
B
Beguem • couple • de
10
2026-07-07 • via Nuitee
Y
Yuval • couple • il
1
The biggest disappointment of our honeymoon
Cons:

The biggest disappointment of our honeymoon— and by far the most expensive hotel we booked.

This hotel knew well in advance that we were celebrating our honeymoon and that my wife was pregnant with twins. When an extreme heatwave was forecast, we contacted them days before arrival and explained that staying in a room without air conditioning could be unsafe. Although they still had time to resell the room, they refused to make any exception.

When we arrived, our room had no air conditioning — only portable fans. During the day it felt like a sauna. The hotel’s solution was to move us to another room that also had no air conditioning, claiming it was slightly cooler because it received less direct sunlight, and suggesting we spend the hottest hours elsewhere in the hotel instead of in our room. This is simply not what anyone should expect from a luxury five-star hotel.

The room was outdated and poorly maintained, and the entire property suffered from the same problem. On top of that, there was a massive fly infestation. Whether due to the extreme heat or the hotel’s many pools, flies were everywhere — outside, in the spa, the guest rooms, the bar and even the restaurant.

Dinner was another major disappointment. It was incredibly expensive, yet much of the food was simply inedible.

After our complaints, the hotel upgraded us to a better room and agreed to cancel one night of our stay, which we appreciated. Unfortunately, the experience ended just as badly. At check-out they tried to charge us hundreds of euros in extra fees, including massages we had cancelled days earlier. Even worse, one of the hotel’s managers had already acknowledged that they had mistakenly quoted us €79 per person for dinner for the entire stay. Despite admitting the mistake before dinner even took place, they still tried to charge us the higher amount and argued with us at check-out.

2026-06-30 • via Nuitee
C
Chloe • couple • au
10
Best hotel stay ever!
Pros:

Everything about our stay was exceptional! Nothing could be faulted. Food, accommodation, view, facilities 10000/10. We can’t wait to come back!

Cons:

Nothing, it was perfect!

2026-06-22 • via Nuitee
R
Remzi • family_with_children • tr
10
2026-06-21 • via Nuitee
M
Merkl • extended_group • de
10
Pros:

Ein Traum von einem
Hotel

2026-06-20 • via Nuitee
K
Kaitlin • couple • us
8
Gorgeous views in the mountains!
Pros:

Loved the facilities, the spa was gorgeous and the views were incredible. Dinner was delicious!

Cons:

Very specific timing for dining and we were denied an iron when we arrived with all our wrinkly clothes from traveling. No AC which was not a huge deal but definitely a little uncomfortable at night

2026-05-29 • via Nuitee
D
Dorothea • solo_traveller • de
10
Wunderbare Oase vom Alltag
Pros:

Es war wieder wunderbar. Schon beim Hereinkommen entspannt man sich durch den Duft in der Lobby und die tolle Aussicht. Zimmer absolut sauber, freundlich und modern. Pools traumhaft. Immer ein Gefühl von Weite - nie ist irgendwo etwas überfüllt. Bett war super bequem. Personal durchwegs sehr freundlich. Frühstück toll. Beim Abendmenü ist auch für jeden etwas dabei. Atmosphäre zum Genießen. Ich war zu Beginn unseres kurzen Aufenthalts noch sehr gestresst. Bei der Abreise hatte ich aufgetankt. Vielen Dank für diese Oase. Es ist den hohen Preis wert.

Cons:

Einzig die Cocktails an der Poolbar waren bei unserem letzten Besuch besser und stilvoller in echten Gläsern. Natürlich ist es am Pool verständlich, dass man Verletzungsgefahr durch Scherben heruntergefallener Gläser vermeidet. Somit darf man sich hierüber nicht wirklich beschweren.

2026-05-26 • via Nuitee
C
Caroline • couple • de
10
Es war großartig 👍❤️
Pros:

Es ist eine wunderschöne Unterkunft, die Liebe zum Detail spürt man im gesamten Haus . Perfekt geführt, super Personal, alle sind sehr freundlich und aufmerksam. Es war ein Traum , ich werde wieder kommen!!!!!

Cons:

Ich hätte nur eine Empfehlung die Glasscheibe zum Bad würde ich mit eine Jalousie bestücken, Privatsphäre im Bad finde ich wichtig

2026-05-22 • via Nuitee
M
Mirko • family_with_children • ch
9
Unser Aufenthalt im Chalet Mirabell war ein hervorragendes Erlebnis mit traumhafter Lage, exzellentem Essen, stilvollem
Pros:

Unser Aufenthalt im Chalet Mirabell war ein hervorragendes Erlebnis. Wunderschöne Lage, stilvolles Ambiente, ausgezeichnetes Essen und ein äusserst freundlicher sowie aufmerksamer Service. Man spürt die hohe Qualität und Liebe zum Detail in allen Bereichen – wir haben uns rundum wohlgefühlt und kommen sehr gerne wieder

2026-05-18 • via Nuitee
M
martina • family_with_children • at
10
2026-04-26 • via Nuitee