Andaz Ottawa Byward Market, By Hyatt

Hotels
•
Andaz
8.6 (1721 reviews)
325 Dalhousie Street , Ottawa , ca

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and modern rooms
Cons:
No parking available
Some noise issues
Overpriced food options

Categories

Cleanliness
8.23
Clean and well maintained, but noisy due to external factors.
Service
9.2
Awesome staff, very accommodating and thoughtful gestures noted.
Location
9.24
Great location with easy access to downtown attractions and restaurants.
Room Quality
8.69
Rooms with nice decor and large showers, but some issues with noise.
Amenities
8.72
Thoughtful amenities provided, such as complimentary snacks and beverages.
Value for Money
8.18
Fair pricing, but some guests felt dinner prices were overpriced.
Food and Beverage
7.73
Dinner was noted as overpriced with small portions; complimentary wine appreciated.
Overall Experience
8.8
Overall enjoyable stay, despite minor issues with noise and parking.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:59

Property Description

Luxurious Stay in Ottawa's Byward Market
Experience the epitome of luxury at Andaz Ottawa Byward Market-a concept by Hyatt.

Modern Amenities for Comfort
Indulge in the convenience of free WiFi, a state-of-the-art fitness centre, and sleek room features like flat-screen TVs and rainfall showers.

Pet-Friendly Services
Traveling with your furry companion? Our hotel offers special amenities for pets, including dog beds and treats, ensuring a comfortable stay for all guests.

Book your stay at Andaz Ottawa Byward Market-a concept by Hyatt and elevate your Ottawa experience to new heights.

Important information:

Please note: The Breakfast rate plan includes breakfast for double occupancy only. Any extra person will have to pay breakfast fee directly at the hotel if they wish to enjoy breakfast.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YOW

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 16 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs CAD 35 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.6
Based on 1721 reviews
Cleanliness: 8.23
Service: 9.2
Location: 9.24
Room Quality: 8.69
Amenities: 8.72
Value for Money: 8.18
Food and Beverage: 7.73
Overall Experience: 8.8
M
Mark • solo_traveller • ca
9
Pros:

Location excellent and beds very comfortable
Clean

Cons:

Valet is slow but the staff did their best

2026-02-12 • via Nuitee
N
Nathan • couple • ca
10
2026-02-10 • via Nuitee
D
David • solo_traveller • ca
7
does not live up to its luxury brand
Pros:

nice design, restaurant service was better on weekend than weekdays.

Cons:

coffee machine broken, room service did not arrive, front desk unfriendly, room extraordinarily hot, shower tap malfunctioning, water goes from cold to extreme hot.

2026-02-09 • via Nuitee
A
Ahsan • couple • ca
10
2026-02-09 • via Nuitee
E
Elodie • family_with_children • ca
9
2026-02-09 • via Nuitee
S
Stive • couple • ca
10
100% Centre-ville, pour et contre!
Pros:

J’ai adoré que ce soit au centre ville, la chambre de belle qualité et personnels très aimable.
La chambre était super propre, corridor silencieux. L’accueil et l’apéro ont été très apprécié. Toute est proche de l’hôtel, centre d’achat, parlement et plusieurs musées. Les restaurants dans le coin sont parfaits. Il y en a pour tout les goûts.

Cons:

Le bruit de la rue. Le bruit est omniprésent présent. Oui l’hôtel laisse des bouchons pour dormir mais je suis malheureusement incapable de dormir avec ça.
Nous avons entendus des véhicules qui essayent de faire plus de bruit qu’un F1, des pompiers, beaucoup de police et oui les charrues qui déneigeaient.

Le stationnement, je comprends que c’est au centre-ville mais quand il fait froid comme aujourd’hui j’aurais du opté pour le valet.

Alors ce sont deux points que j’ai moins aimé mais au moins l’hôtel a des solutions à tout ça.

2026-02-09 • via Nuitee
S
Sarah • family_with_children • ca
10
Superbe expérience
Pros:

Nous sommes allé à l’hôtel Andaz pour les 30 ans de mon mari et j’en ai fait mention lors de la réservation. Non seulement ils m’ont offert de "upgrade" le type de chambre que j’avais réservé en ligne, mais en plus nous sommes arrivés à la chambre et il y avait une délicate petite surprise à son intention: des petits macarons et une lettre de bonne fête personnalisée de la part de l’équipe. Ce sont des petits détails comme ceux-là qui font la différence sur l’expérience. En gros, voici ce que je retiens de cet hôtel:
-Service/personnel chaleureux
- lit super confortable
-propreté impeccable
-grand espace esthétique et vue panoramique dans la chambre (suite deluxe king avec vue)
-très belle salle de bain, petit coup de coeur pour la gamme de produits offerts qui sentent très bon (shampoing, gel douche,lotion).

Je recommande donc fortement de réserver à cet hôtel. Merci beaucoup!

Cons:

Rien

2026-01-30 • via Nuitee
S
Stavriietska • couple • ca
10
2026-01-30 • via Nuitee
Гнура • couple • ca
10
2026-01-29 • via Nuitee
M
Marcia Aquino • family_with_children • br
10
Pros:

Localização e quarto moderno e confortavel

2026-01-26 • via Nuitee
N
Nancy • solo_traveller • ca
10
Pros:

L’emplacement et le stationnement intérieur avec valet. Propreté des chambres

2026-01-26 • via Nuitee
D
DeJong • couple • ca
10
Great, classy and very clean
Pros:

The down pillows were nice, but a down alternative would be a nice option.

2026-01-25 • via Nuitee
N
NAGY • couple • ca
7
2026-01-25 • via Nuitee
C
Cheuk • solo_traveller • ca
8
2026-01-20 • via Nuitee
D
Dirk • couple • de
9
Cons:

Das Restaurant war am ersten Abend geschlossen.

2026-01-19 • via Nuitee
M
Masoud • couple • ca
7
2026-01-19 • via Nuitee
S
Sian • couple • gb
7
Comfortable but restaurant cold could do better!!
Pros:

Breakfast good no bacon and maple syrup…… is that’s not why we came !!, Food good but to fancy

Cons:

Restaurant cold in morning for breakfast. Maybe this should be room only hotel

2026-01-19 • via Nuitee
G
GUO • family_with_children • ca
7
2026-01-19 • via Nuitee
J
Jessica • extended_group • ca
8
A great place to just get away for a little while.
Pros:

Loved the luxury feel to the room, loved the gym facility, love the location. Love the wine voucher. Staff was great and friendly . I’ll be coming back for another writing retreat.

Cons:

It was a bummer finding stains on the mattress, but I appreciated that when I called front desk to report the possible hygiene, maybe Pest Control issue staff didn’t hesitate. Immediately switched our rooms to a different floor. Love the speedy response.

2026-01-19 • via Nuitee
G
Gordon • family_with_children • ca
9
Great location, good service, could use more modern, solid furniture and smart toilet
Pros:

We had a corner room facing the Market so it was a great view. I'd stay here again for location and service - both topnotch. Obviously the construction portion of the view wasn't great, but what can you do?!?

Cons:

The room decor looks more like a travel lodge or motor hotel type-furniture - quite cheap considering the luxury price of the hotel. At the same time, the furniture is relatively new and does the trick. The bed has got a rise in the middle, and dips down on either side, but its really comfy.

2026-01-19 • via Nuitee