Iconic Hotel

Hotels
8.8 (639 reviews)
71, Jalan Icon City, Icon City , Bukit Mertajam , MY
+60 4-505 9988

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Comfortable stay
Friendly staff
Clean rooms
Good location
Cons:
Cigarette smell in non-smoking rooms
Limited food variety
Traffic issues

Categories

Cleanliness
8.61
Overall sentiment was positive; however, some issues with cigarette smoke in non-smoking rooms were mentioned.
Service
9.08
Staff are described as friendly and accommodating, particularly noted for resolving issues promptly.
Location
9.02
Location praised for convenience to restaurants and attractions; however, there were some concerns about traffic.
Room Quality
8.67
Rooms are generally clean, spacious, and comfortable, but some reviews cite issues like noise from adjoining rooms.
Amenities
8.8
Amenities noted as complete, though there were suggestions for improvements like better health food options.
Value for Money
8.36
Mixed feelings on value, particularly regarding the price of breakfast in relation to quality.
Food and Beverage
8.61
Food quality received favorable mentions with some calls for more variety in halal options.
Overall Experience
9.28
Most guests expressed a desire to return, emphasizing their positive overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 10:18

Property Description

Luxurious Accommodations
Featuring air-conditioned rooms with city views, flat-screen TVs, and modern bathrooms with free toiletries.

Convenient Location
Situated near popular attractions such as AEON Mall Bukit Mertajam and Penang Bird Park, with easy access to the airport.

Relaxing Amenities
Enjoy the outdoor swimming pool, in-house restaurant, fitness centre, and sauna for a truly indulgent stay.

Book your stay at Iconic Hotel in Penang now for a memorable experience!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that for bookings of 5 rooms or above, your credit card will be pre-authorized for the total room charges prior to your arrival.
Please note that an additional city tax applied per room, per night is not included (please see charges).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Swimming pool: Closed from Thu, Aug 27, 2026 until Thu, Sep 10, 2026
Sauna is closed from 2026-09-10 until 2026-08-27
Fitness center is closed from 2026-09-10 until 2026-08-27
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Location

Guest Reviews

8.8
Based on 639 reviews
Cleanliness: 8.61
Service: 9.08
Location: 9.02
Room Quality: 8.67
Amenities: 8.8
Value for Money: 8.36
Food and Beverage: 8.61
Overall Experience: 9.28
A
Ahmad Fitri • solo_traveller • my
8
2026-09-11 • via Nuitee
K
Kee • couple • my
9
Satisfied stay
Pros:

Good location, easy for food

Cons:

Price a bit too high

2026-09-07 • via Nuitee
F
Foong • solo_traveller • my
10
Fabulous stay in BM
Pros:

The bedding and room size is so comfortable. This is place we stay every time we go for St Anne pilgrimage. The staff are very helpful and we have small effort like having two cans drinks free in the mini fridge daily.

Cons:

None

2026-09-05 • via Nuitee
J
Joye Tan • couple • my
9
2026-09-02 • via Nuitee
N
Nor Faizah • family_with_children • my
10
Good value for money
Pros:

Easy to access, spacious room

Cons:

N/A

2026-09-01 • via Nuitee
S
Siow Miew Yu • family_with_children • my
10
2026-08-30 • via Nuitee
D
david • family_with_children • my
9
2026-08-27 • via Nuitee
D
Daisuke • solo_traveller • my
8
Cons:

I couldn't sleep because loud live band music was blaring from a bar almost right next door on the street in front of me until around 2 AM.

2026-08-26 • via Nuitee
Y
Yujian • solo_traveller • sg
9
2026-08-19 • via Nuitee
A
Adibah • solo_traveller • my
10
2026-08-19 • via Nuitee
R
RAJ • solo_traveller • my
10
2026-08-15 • via Nuitee
R
RAMASAMY • solo_traveller • my
9
good
Pros:

place

Cons:

not much

2026-08-11 • via Nuitee
A
April Coleen • couple • my
8
2026-08-03 • via Nuitee
P
Parthiv • solo_traveller • in
6
It was a good stay.
Pros:

The hotel was located in a restaurant zone, so there were many restaurants right in front of it. Breakfast was good. The shower area in the bathroom was a bit small, but not much of an issue. The hotel was running full, so I did not get early check-in. It seems the hotel is going to be taken over by Marriott.

Cons:

There is no good view from the hotel room.

2026-08-02 • via Nuitee
W
Wynson Leong • couple • my
10
2026-08-02 • via Nuitee
C
Clarina • couple • my
9
Had a great and comfortable stay.
Pros:

Very convenient to all the places

Cons:

NA

2026-07-25 • via Nuitee
T
TETSUYA • solo_traveller • my
9
2026-07-24 • via Nuitee
C
changsong • solo_traveller • my
6
2026-07-21 • via Nuitee
C
Chan • solo_traveller • my
7
Okay, so-so.
Cons:

Overall, the hotel staff were pleasant enough, except that the hotel should arrange to have an experienced staff working side-by-side with a rookie trainee> I think the hotel can improve on the communication with the guests. When I checked out, a rookie attended to me. And all I heard from the rookie was "OKAY" after having checked on the computer on whatever it was. A few pleasant words, albeit commercially tuned, go a long way.

2026-07-21 • via Nuitee
T
Thina • solo_traveller • my
8
Pros:

Rooms were super spacious and there was a huge and comfy bed. Location was great with lots of good restaurants nearby. 15 minutes away from St Anne's.

Cons:

Bathroom was poorly lit, a bit of smell. Disappointed a little because even at 4pm, room was not ready.

2026-07-19 • via Nuitee