Facilities

Full-service spa
Arcade/game room
Nightclub
24-hour front desk
Designated smoking area
Water park
Shopping on site
Arcade/game room
Nightclub
On private beach
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Good food
Cleanliness
Cons:
Limited amenities
Outdated rooms
Issues with pricing and value for money

Categories

Cleanliness
7.7
Guests praised the hotel's cleanliness and tidiness, although some mentioned the need for renovations in certain rooms.
Service
8.2
The majority of guests appreciated the friendly and helpful staff, although a few had negative experiences with pushy sales tactics.
Location
8.4
The hotel's prime location near the beach and key attractions was a highlight for many guests.
Room Quality
6.7
While rooms were described as spacious and comfortable by some, others mentioned issues with outdated decor and limited amenities.
Amenities
6.9
Mixed reviews on amenities, with some guests enjoying the pool and beach access, while others criticized the lack of modern facilities such as spa services.
Value for Money
6.1
Several guests felt that the hotel's pricing did not align with the overall service quality, leading to lower ratings in this category.
Food and Beverage
7.5
Positive feedback on the quality of food served, with some guests suggesting improvements in variety and oil usage.
Overall Experience
8.3
Most guests had a positive overall experience, highlighting the excellent staff, good location, and enjoyable amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-28 14:15

Property Description

Luxurious Amenities
Relax at the full-service spa and enjoy massages after a rejuvenating dip in one of the 3 outdoor swimming pools. Experience ultimate bliss at the private beach.

Culinary Delights
Satisfy your palate at the hotel's 2 restaurants or unwind with a drink at the beach bar, poolside bar, or one of the 4 bars/lounges.

Convenience and Comfort
With dry cleaning services, a 24-hour front desk, and complimentary coffee/tea in the common area, your stay is made hassle-free. Enjoy the convenience of free self-parking.

Book now to experience the epitome of luxury at Senza Grand Santana Hotel in Alanya!

Important information:

Relax at the full-service spa, where you can enjoy massages. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this hotel include wireless internet access (surcharge), babysitting (surcharge), and an arcade/game room.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Guests are provided with free hand sanitizer

  • General

    Staff temperature checks are conducted regularly

  • General

    Masks are available to guests

See all policies

Location

Guest Reviews

4.8
Based on 11 reviews
Cleanliness: 7.7
Service: 8.2
Location: 8.4
Room Quality: 6.7
Amenities: 6.9
Value for Money: 6.1
Food and Beverage: 7.5
Overall Experience: 8.3
I
Inna
6
Pros:

Transportation to the hotel is difficult
Food is mediocre
WiFi is too expensive

2024-11-11 • via Nuitee
E
Evan
2
A Nightmare Stay for a Business Trip
Pros:

I recently stayed at Senza Grand Santana Hotel for a business trip, and it was, without a doubt, the worst hotel experience I've ever had. We booked our rooms well in advance and received a confirmation, but upon arrival, the front desk couldn't find our reservation. It took them a staggering 30 minutes just to locate it, during which the receptionist was not only rude but also clearly overwhelmed and unfriendly.

The rooms were a huge disappointment – old, unappealing, and in dire need of renovation. To make matters worse, there was constant noise throughout the night, making it impossible to get a good night's sleep. Adding to our distress, we found insects in the room, which is completely unacceptable.

The breakfast offered was far from satisfactory, and the overall staff attitude was unfriendly and unhelpful. This stay was a total disaster and has significantly impacted my view of Senza Grand Santana Hotel. I strongly advise against staying here, especially for business travelers who need a comfortable and reliable place to rest.

2024-04-09 • via Nuitee
A
Abdurrahman
10
Pros:

Otel personeli ilgiliydi Burhan şefim ve resepsiyon daki filiz hamıma tüm otel Çalışan personele çok teşekkür ederim animasyon daki arkadaşlarıda unutmayalım güzeldi tavsiye ediyorum

2023-10-06 • via Nuitee
S
Suheyla • family
8
Pros:

Goed

2023-08-23 • via Nuitee
S
Seppo
2
Pros:

Hirveä meteli illalla ja yöllä pihan discosta.

2022-11-23 • via Nuitee
V
Verified traveler • friends
2
Pros:

Alt var dårlig ved dette hotellet.Maten står til kun 2 stjerner av 5.Fantes ikke smør til frokost.Dårlig service fra personalet.Snakket nesten ikke engelsk,kun russisk og tyrkisk.Masse musikkstøy fra morgen til kveld.Roomservicen var elendig.Badet var slitt og avtrekksvifte bråket hele tiden.Dette hotellet og personalet bør oppgraderes til dagens standard.Dette er kun et russerhotell.Styr unna.

2019-05-01 • via Nuitee
V
Verified traveler
4
Won’t go to this Hotel again
Pros:

Checked in at 2:30 a.m. on 5.8.2018.
The night service desk person didn’t speak any English or German, so it was hard to communicate with him. He wanted paper coupons for the hotel, which I didn’t have. I showed him the confirmation email to which he didn’t agree. He charged immediately 14 Euro for WiFi and wanted to charge for renting a beach towel. On the whole it wasn’t a friendly check in. I thought I booked a 4 star hotel but the receptionist service wasn’t of 1 star hotel

2018-08-12 • via Nuitee
S
selami
2
disgrace,
Pros:

disgrace, rezalet, fotoğraflara aldanmayın aklınıza gelecek er konuda tam bir rezaletler, tatili yarım bırakıp döndüm, yemekler yenecek gibi değildi.

2016-09-19 • via Nuitee
A
Ange
2
hôtel non accueillant. Service client déplorable,
Pros:

Lors de notre arrivée à l’hôtel vers 4h00 du matin, la personne à la réception ne nous a pas adressé une parole, il a répondu très vaguement par "oui" ou "non" et souvent "je ne sais pas" à nos questions. Il nous a donné le numéro et les cartes de nos chambres et nous a vaguement indiqué le chemin pour que nous nous y rendions seuls. Nous avons dû trouver notre chambre dans un hotel que nous connaissions pas et qui est composé de 329 chambres. Notre famille est composée de 2 adultes et 3 enfants. Avant notre départ, nous avions signalés à l'hotel que nous souhaitions une chambre communiquante. Malgré notre demande, l'hotel nous a fourni 2 chambres l'une à l'opposée de l'autre ce qui était impensable vue l'age de nos enfants (7,11 et 15 ans). Nous avons dû attendre 2 jours pour obtenir une chambre non communiquante mais l'une à coté de l'autre.
Hygiène du restaurant, du snack et des bars est à signaler aux services de l’hygiène. Nous avons pris tous nos repas sur des tables, des chaises et des sols sales. A chaque repas, nous devions nettoyer nos tables nous mêmes car les serveurs (en petit nombre) ne voulait pas le faire. Les sols étaient souillés par la nourriture. Nos chaussures collaient au sols lors de nos déplacements dans le restaurant.
Nous avons dû acheter des bouteilles d'eau durant tout notre séjour (14 jours) car l'hotel n'en donnait pas.
La liste est encore longue et il ne reste plus assez de caractère.
Merci de prendre en considération tous ces éléments

2016-08-29 • via Nuitee
A
Astrid
2
Ulækkert og gammeldags
Pros:

Måske det var 4* i 70'erne, men der er intet 4* over det i dag. Der er mug og lugter samt ingen aircon (andet end på værelset). Fitness er stort set ikke eksisterende og rengøring heller ikke. Dårlig mad og kun wifi i lobbyen. Kan bestemt ikke anbefales og vi rejste efter en dag, selvom vi havde booket til 5 overnatninger.

2016-08-24 • via Nuitee
P
paul
4
Good location, much too crowded and poor standards
Pros:

From the moment we arrived there was disappointment, reception were not expecting us and I had to provide proof of us having paid. The room was ok but housekeeping throughout the week was very poor, I even had to track down the housekeeping trolley twice in order to get loo roll. The room was not cleaned regularly and 'clean' towels were like rags with strange stains.
The worst experience was in the dining room; it was like a rugby scrum, terribly crowded and their standards of cleanliness were very poor. Floor dirty with spills and food from the day before, dirty plates, no cutlery, filthy tables, if you were lucky enough to get one.
I could go on but I think that's enough, there were so many issues that I felt it would have been pointless to complain to the management on site.
This was undoubtedly the worst hotel I have ever stayed at, previous experience of hotels in Alanya have been very good.

2016-08-17 • via Nuitee