Best Western Plus Big Lake Inn

Hotel was nice, rooms were nice but the HK's need to look around the rooms after each stay, found other items from people who stayed in that room, towels looked like they were not exchanged but just folded back, found footprints on a towel.

Very easy to locate and great size rooms.

TV wouldn’t work, tried to say something to the front desk staff but got absolutely no help or assistance on multiple occasions.

Hotel was nice and clean , I’m surprised it was quiet . The only thing is the girl at check in wasn’t very friendly. I tried to converse with her but she ignored me . Her name was Judith .

Clean. Good location relative to our sporting event. Covered parking was nice.

I first walked in the room and it wasn't cleaned from the last person, then when i brought it too their attention they came up took the sheets off and left them outside the door and didn't actually clean anything since the front desk lady "didn't know where the cleaning supplies were" then i had to go down and get the sheets from the front desk because she didn't bring them up or put them on and when i went to put them on she also gave me the wrong size. The bed was also caked in dust which i accidentally came across when i tapped my hand against it to see a big cloud fill the air from it. To add to all of that they left stuff in the fridge from the previous guest and didn't restock the bathroom with towels or anything else either.

I just want to share my experience at this hotel. I have to say it was very good. The manager, Jylina, is very attentive. When I stayed, my TV wasn’t working, so I called the front desk at 9:00 PM, and within 15 minutes, the maintenance staff arrived at the hotel and fixed my TV. The rooms were clean, and the service was excellent. I definitely recommend this hotel!

Staff and supervisor were very rude at check in. The price was doubled from what it was supposed to be. We didn’t stay, we left.

awesome stay

Nice clean quiet property!

Nice hotel. However, make sure you are in the back side of the hotel. The truck traffic in the evening and early morning is very loud.

The staff were great!

Good

It was good compared to other places we’ve stayed

The elevator was out, which put me in a bad mood. A prior review said it was out last month, but it didn't list a specific date. I'm listing August 15, so make a note when it gets repaired.

Fresh finishes. Looks new, but open about 8 years. (The desk chair works and has some spring, which is not the case in all hotels.) Beautiful lobby & breakfast room.

Tiny pillows. I hate that. For a "plus," and an expensive one at that, I expect King or Queen-sized pillows.

My room (even number) overlooked a service yard. The trucks were loud until at least 10 p.m. and started again at 6 a.m.

The card in the room says ice and vending is available in the room by the elevators on each floor. Second floor room was empty.

The indoor pool was closed for maintenance. The elevator is broken. Is this a pattern or a coincidence. Someone post a review when you notice one of them gets fixed.

I wish fridge had freezer compartment.

Top-notch mattress!

Remote t-stat gives good temp control.

Good breakfast. Neat trick to use moist towel to keep biscuits from drying out.

Tall ceilings. A good amount of light with a bright one in the ceiling by the door.

The shower head is high up, about 7 feet, which I like.

Nice facility

Best option for a stay in Big Lake. Not the best price, but the best location. I wanted to us the fitness center but could not due to a guest already using the instrument. The breakfast was really good. Staff was friendly. Internet was a lot more stable than other places in the area. The inter net was also a secure connection unlike what you normally see.