Holiday Inn Express & Suites Alpena - Downtown by IHG

Crystal was fantastic

There is a much nicer hotel in Alpena and it's the Hampton Inn & Suites! This place is run so unprofessionally. If you have an issue at all, they do not care about their customers. If you look closely at their reviews they've had issues with bed bugs, not following their own policies, etc. They must be very desperate for people because their GM Jonna is one of the worst managers I've ever dealt with. Trust me, you'll get much better service at other hotels in Alpena.

Location was nice, access to Alpena’s multi-use pathways and a close walk to downtown shops and restaurants.

The room was large enough for four people to move around comfortably

Recently stayed for 1 night.

Large clean room, good location with numerous restaurants within walking distance.

Above average complimentary breakfast .

Would stay again

The staff was great. Very clean room! Would stay again.

The location of this hotel is excellent - along the river walk, and a block away from downtown restaurants. We enjoyed the river view suite with sitting area - but the windows were incredibly dirty, enough that we really couldn't enjoy that view! I've never seen hotel windows that dirty. All that said, the hotel was very comfortable - good breakfast, and the room was so well insulated that we couldn't hear the adjacent elevator or ice machine. And we loved the "constant fan" button on the thermostat - this feature made it possible to run the fan for white noise without sacrificing heat or AC. And the refrigerator had a small freezer, perfect for our ice packs to restock the cooler for the next day.

Only issue was bath drain was plugged when I started using shower. Had to unscrew and pull huge amount of hair from drain myself to unclog and get water to drain. Other than that very enjoyable stay

Very Disappointed – Reservation Canceled Without Notice
I have stayed at Holiday Inn Express Alpena for many years during the annual Northern Strike exercise. This year, our confirmed reservation for a group of international travelers participating in a military exercise was automatically canceled on August 4 while we were traveling from Europe to the U.S.
The hotel later explained that their system canceled our booking because the card on file could not be pre-authorized — but this policy was never disclosed during booking.
As a result, our group was left without accommodation upon arrival. Only thanks to the support of Alpena CRTC staff and friends already staying at the hotel were we able to secure rooms for the following nights — while we were still driving from Detroit to Alpena.
Despite this help, we had to spend the first night in military barracks and pay higher rates for the remaining nights than our original booking.
Even after contacting IHG Guest Relations, we received no timely resolution or compensation.
IHG should clearly state this policy and ensure loyal, returning guests are not punished by an automated system. This disappointing experience has made us reconsider staying with IHG in the future.

The „Welcome“ was not a welcome at all. Very rude stuff. Indoor Pool was „out of order“. Only after we asked for the pool they put a sign out. TV program was very limited. All these topics with a 4 year old girl is hard to accept. Probably never again even we know that the people Up North are a bit more „rough“ but this was a No No.

Beds were not comfortable, too soft. And the pillows were terrible, one super firm and one felt like 1/2 the feathers were gone. Area around was fine but staff was not welcoming at check-in.

The property was excellent in every way. However, the charge was $20 more than the Expedia rate. When questioned, the desk clerk indicated that the extra was due to Expedia, so the rate was the full rate of the hotel. Very disappointed.

Family friendly and convenient location. The Holiday Inn Alpena is close to restaurants and the local parks and is in the heart of Downtown Alpena.

The room amenities are basic and meet the daily needs. Shampoo and soaps were all Dove products. One area I would like to see improvement is the beds. They are medium firm yet left me with a back ache. The top blankets are duvet and it’s shifts in your sleep.

The hot breakfast was nice and met all our needs for our family of 6. The food staff worked hard to ensure items stayed stocked.

The employees we interacted with were very friendly and helpful.

Great location. Good breakfast and comfortable rooms.

Bed was comfortable. Pillows can in both firm and soft. Great for sleeping. Breakfast was definitely one of the better hotel breakfasts I've experienced.

It is very walkable and a great place.