Holiday Inn Express & Suites Coldwater by IHG

Hotels
•
Holiday Inn Express
8 (101 reviews)
389 North Willowbrook Road , Coldwater , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent service/staff
Clean lobby, rooms and bathrooms
Convenient location near food and stores
Breakfast available both mornings
Operational elevators
Wide selection of TV channels
Cons:
Electrical plugs not all working
Bathroom door would not close
Poor/no view (dirt wall)
Peeling wallpaper under AC unit
Uncomfortable pullout sofa bed
Pool closed (needed to use another hotel)
Confusing TV channel navigation/guide
Limited breakfast options (no waffles/pancakes)

Categories

Cleanliness
7.5
Review states lobby, room and bathroom were very clean, but notes peeling wallpaper under the AC unit that looked gross.
Service
10
Multiple mentions of excellent staff ('The staff was superb', 'Friendly staff') support a top rating for service.
Location
9.5
Described as a good spot, close to food and stores; view from the room was poor (dirt wall), but overall location convenience is strong.
Room Quality
6
Several room issues reported: electrical plugs not all working, bathroom door unable to close, peeling wallpaper, uncomfortable pullout sofa bed and TV navigation problems.
Amenities
7
Elevators operational and TV had many channels, but pool was closed (required using another hotel) and the in-room TV navigation/guide was problematic.
Value for Money
8
Standard quality for this hotel tier
Food and Beverage
7.5
Breakfast was available both mornings and generally good, but limited options (no waffles or pancakes) disappointed the children.
Overall Experience
8.5
Mixed but generally adequate ('Good enough to spend the night'): strong service, clean common areas and decent breakfast balanced against room maintenance issues and closed pool.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Convenient Location
Holiday Inn Express & Suites Coldwater is ideally located in Coldwater, Michigan, just 27 km from Pokagon State Park. Perfect for nature lovers and outdoor enthusiasts.

Modern Amenities
Enjoy a comfortable stay at this 3-star hotel offering a 24-hour front desk and complimentary WiFi. Relax and unwind in style.

Smoke-Free Environment
Rest assured in a non-smoking property, ensuring a fresh and clean atmosphere for all guests to enjoy.

Book your stay at Holiday Inn Express & Suites Coldwater for a relaxing and convenient experience during your visit to the Michigan region.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AZO

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 101 reviews
Cleanliness: 7.5
Service: 10
Location: 9.5
Room Quality: 6
Amenities: 7
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 8.5
S
Sean • solo_traveller • us
8
Pros:

The staff was superb 👏!

2026-10-07 • via Nuitee
S
Sara • solo_traveller • us
7
2026-09-14 • via Nuitee
A
Amanda • family_with_children • us
10
2026-08-21 • via Nuitee
D
Davis • couple • us
10
2026-08-06 • via Nuitee
M
malik • couple • us
8
2026-07-13 • via Nuitee
A
Adam • solo_traveller • us
7
Pros:

Friendly staff

Cons:

Electrical plugs didnt all work and unable to close bathroom door.

2026-06-21 • via Nuitee
S
shaif • couple • us
10
2026-05-21 • via Nuitee
J
Julie • couple • us
8
2026-05-12 • via Nuitee
R
Richard • family_with_children • us
7
Good enough to spend the night
Pros:

Location was a good spot, close enough to food and stores. Lobby, room and bathroom were very clean. Elevators were operational. Breakfast was good, we got to eat food both mornings. Wide variety of channels on the TV, something for everyone to watch.

Cons:

View from our hotel was a dirt wall. We called it a ditch and the kids thought it was funny. The wallpaper under the ac unit was peeling and looked pretty gross underneath. The pullout sofa bed was not comfy, but it is a pullout couch. I’m glad I slept on it and did not have to put my kids through that. With the pool closed, if you wanted to swim you needed to go across the parking lot to another hotel. The TV was hard to navigate channels. The channel
Number didn’t match the guide for some reason… No waffles or pancakes for breakfast, made the kids sad.

2026-05-09 • via Nuitee
D
Denise • couple • us
8
2026-03-30 • via Nuitee
L
Lydick • family_with_children • us
8
Pros:

Its comfortable, the staff is great, breakfast is great

Cons:

The view left something to be desired, but it is what it is.

2026-03-18 • via Nuitee
A
Andrew • family_with_children • us
9
2026-03-16 • via Nuitee
C
Cathleen • solo_traveller • us
10
Great
Pros:

It’s quiet

2026-03-01 • via Nuitee
R
Rob • family_with_children • us
10
2026-01-15 • via Nuitee
S
Stephanie • couple • us
7
Nice but needs attention to details.
Pros:

Comfort and great shower head.

Cons:

Shower itself needs more cleans in the corners and door track. Cleaning staff were not distinguishable from guest in their clothing.

2025-12-31 • via Nuitee
T
Tamara • family_with_children • us
10
2025-12-17 • via Nuitee
S
Stump • family_with_children • us
8
It was nice, very clean, easy to get to. The breakfast wasn’t very good, but the rest of the stay was nice
Pros:

How clean it was and easy to access everything

Cons:

The pool was down so we had to go next door, their was an issue with another guest and the worker into the morning decided to rant to my family about it when we were just trying to enjoy our breakfast and head on our way, also she ranted, but the pancake machine wasn’t working for like 20 mins until she finally fixed it.

2025-10-06 • via Nuitee
M
Mark • couple • us
8
2025-09-14 • via Nuitee
M
Mary • family_with_children • us
7
Clean facility, friendly staff, great breakfast
Pros:

Smells and looks clean! Staff was courteous and helpful! Breakfast was great!

Cons:

I had to get moved to a new room after discovering that our door would not lock/latch, made me very uncomfortable so “I requested a new room and the gentleman agreed but did not assist us at all!

2025-09-04 • via Nuitee
S
Scott
4
Pros:

Front desk staff excellent. Carpets in room completely filthy.

2025-08-28 • via Nuitee