Holiday Inn Express & Suites - Detroit Northwest - Livonia by IHG

Hotels
•
Holiday Inn Express
7.9 (316 reviews)
27451 Schoolcraft Road , Livonia , US
+1 734-744-9888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean, well-kept rooms
Friendly/supportive staff
Good parking
Safe location
Guests willing to rebook
Cons:
Payment/booking issues (charged for unused room, card/cash problems)
Deposit not returned / value concerns
Pool reported cloudy with strong chlorine
Towel shortages and housekeeping lapses
Door/lock security concerns
Breakfast closed earlier than posted / limited nearby dining

Categories

Cleanliness
8.5
Generally described as clean and well-kept; guests noted rooms smelled nice and property was tidy, though one report said no housekeeping occurred during the stay.
Service
7.2
Staff were often described as nice, supportive and accommodating, but there were service issues: towel shortages, payment handling problems, door/lock safety lapses and slow/absent problem resolution.
Location
8.8
Seen as a safe location with good parking; however guests noted limited nearby dining options.
Room Quality
9
Rooms and property were frequently described as well kept and comfortable, with several guests saying they would rebook.
Amenities
7
Mixed amenities: parking was good, but the pool was reported cloudy with strong chlorine and towel shortages were noted; breakfast availability issues also affected amenity experience.
Value for Money
6.5
Multiple complaints about charges (being charged for a room not used, deposit not returned) and perceptions that rooms were a bit pricey.
Food and Beverage
7.2
Breakfast was described as decent by some, but also closed earlier than posted; limited nearby food options were also mentioned.
Overall Experience
9
Overall mixed experience: strong positives for cleanliness, room quality and parking but notable negatives around payments, value, pool and some service/safety issues impacted guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Convenient Location
Located just a short distance from popular attractions such as TCF Center and Motown Historical Museum, Holiday Inn Express & Suites - Detroit Northwest - Livonia, an IHG Hotel offers easy access to Detroit's key destinations.

Modern Amenities
Enjoy a comfortable stay with access to an indoor pool, fitness centre, and a 24-hour front desk for your convenience. Stay connected with complimentary WiFi in all rooms and start your day right with a delicious breakfast buffet.

Nearby Landmarks
Explore the city with ease as Cathedral of St. Paul and Detroit Symphony Orchestra Hall are within reach. With Detroit Metro Airport nearby, your travels are made simple. Book your stay now for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DTW

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.9
Based on 316 reviews
Cleanliness: 8.5
Service: 7.2
Location: 8.8
Room Quality: 9
Amenities: 7
Value for Money: 6.5
Food and Beverage: 7.2
Overall Experience: 9
M
Mya • couple • us
10
Great place to relax with my better half
Pros:

Property was very nice and well kept

Cons:

Loved everything.

2026-10-26 • via Nuitee
T
Tracy • solo_traveller • us
9
Pros:

N/A

Cons:

It says pay at the property, they wouldn't accept cash, i didn't have a card with me, had to inconvenience someone so I could get my room. Booking.com has been a terrible experience over the last few months, I plan to block this site

2026-10-11 • via Nuitee
M
Mya • couple • us
10
2026-09-15 • via Nuitee
L
Linda • couple • us
7
2026-09-10 • via Nuitee
T
torance • solo_traveller • us
10
Pros:

👍🏾

Cons:

Everything all good.

2026-09-08 • via Nuitee
L
Latoya • solo_traveller • us
10
2026-09-04 • via Nuitee
R
Robert • solo_traveller • au
7
2026-09-02 • via Nuitee
M
Michelle • couple • us
9
Pros:

Clean, breakfast was decent

Cons:

Deposit has not returned still. A little pricey for the room.

2026-08-25 • via Nuitee
M
Michareon • couple • us
10
Great
Pros:

Definitely will book again when I’m coming to visit

2026-08-22 • via Nuitee
F
felicia • couple • us
9
Great stay!
Pros:

I liked that the hotel was clean and smelled nice. It seemed like a safe location. Good parking!

Cons:

The pool seemed nasty. The chlorine was very strong. When looking in the pool it was very cloudy with bubbles. This made me not want to swim in it, which I didn’t. Forwards the end of the night, staff stated that they ran out of towels and gave us hand towels to dry off with.

2026-08-18 • via Nuitee
J
Jackson • couple • us
10
Great
Pros:

Nice staff

Cons:

Nothing

2026-08-15 • via Nuitee
K
Khamiya • couple • us
10
2026-08-12 • via Nuitee
D
danielcR2140ZE • Business
2
Paying for a room I didn’t step foot in!
Pros:

My experience wasn’t a positive one. Online booked my room. Turns out there are two hotels with different names one holiday inn express and one holiday inn. I had been staying at the holiday inn up the road. I booked my room last min because I was on business and wasn’t sure I was going to be staying. It was booked at the wrong location. As I needed the other location so I could park my equipment for the night. I called and wanted to cancel when I went to the check in it was wrong hotel. I called the hotel explained the situation and was told that I would be charged any way. I asked if it could be transferred to this hotel they said no different ownership. So nothing I could do but pay for a room where I had actually been staying. So after paid for my second room. I called IHG customer service to see if there was anything they could do. They said they would check into it and I would get a email back within 48 hrs. I didn’t get a email and the charge was still on my card. I have no problem paying a cancellation fee as it was a mistake on my part. But to charge me full price for a room I never stepped foot in. That they didn’t have to clean again. And could still be rented out to somebody else. Just doesn’t sit right with me. I own a business so I know you need to make money. But if I charged every customer a fee for cancellation I’d be out of business. So moral of the story I guess is pay attention to whether your booking holiday inn or holiday inn express. They have no qualms about you paying a full room price if you make a mistake. This was Holidany inn Express Livonia 27451 Schoolcraft rd 48150.

2026-08-09 • via Tripadvisor
R
Ryan • family_with_children • us
3
will not stay here again or use booking.com
Pros:

parking was easy.

Cons:

the locks did not work on the doors. Everytime we got to the hotel someone had to let us in our room. They didn't even verify our names a couple times. Major safety concern. Tried to get reimbursed via the hotel and they said it had to be through booking.com and they never replied.

2026-08-09 • via Nuitee
T
TAE MIN • extended_group • kr
4
Holiday Inn 이 이정도 밖에 안되다니
Pros:

위치는 나쁘지 않았으나, 근처 먹을 곳이 없음.

Cons:

숙박기간동안 아무도 방청소를 하지 않았음.

2026-07-20 • via Nuitee
J
juice1957 • solo_traveller • us
9
2026 Family Reunion I
Pros:

The staff was very supportive and acommendating

Cons:

The breakfast closed down 15 to 20 minites before posted time to close which was 10:30. I would think that closing would be after the the posted time on all information in the room.

2026-07-14 • via Nuitee
P
Paul • family_with_children • us
5
Assuming the key issues were temporary the air conditioning is the only issue that needs to be fixed
Pros:

The staff were very professional, kind, hard working and patient.

Cons:

The hotel’s key system was not working and so they were not able to give us keys to our room at any point during our stay. The staff had to key us in each time we returned. The staff did not confirm our IDs indicated we were the people who booked it when they keyed us in. Also the air conditioning was very noisy during the night.

2026-07-13 • via Nuitee
E
eugenia • couple • us
3
Not a good location and a display of terrible customer service
Pros:

Pros: Some of the staff were very helpful and friendly.

Cons:

We reserved this hotel for 6 nights. Unfortunately, a severe storm hit the area, leaving the hotel without power and operating on a generator for the remainder of my stay (approximately 4 days without hotel services). We only utilized the complimentary breakfast once due to the storm (the regular hotel breakfast was not available due to the power outage). I'll admit that the breakfast was satisfactory when it was available. Half of the amenities were not available due to the outage. Couldn't receive clean towels or linens, although the desk lady (unknown name) did supply me with what she had (one towel and two bath cloths for two guests). Couldn't use the pool, exercise room, or the ice machine. The lobby smelled of marijuana most of the time, and the hotel is so close to the highway you could hear vehicles constantly at night...even over the loud air conditioning unit in the room. The room also had a humid or moist feeling to it for some reason. The staff was friendly enough, except for one employee named Johnny (the cook). I'm not sure how he has been allowed to keep his job, but his terrible attitude and smart mouth will eventually lead to problems with other patrons of the hotel. Dealing with him was the final straw to an already bad situation, and we decided not to stay on the last night. Even though I was a paying customer, I did not feel comfortable knowing that someone like him was an employee there.

2026-07-10 • via Nuitee
A
Alan • solo_traveller • us
4
Pros:

Staff was very professional and nice

Cons:

There was no power for 4 days, staff was truly unable to accommodate us during our stay due to power outage in the area

2026-07-08 • via Nuitee
S
Shatona • family_with_children • us
1
2026-07-05 • via Nuitee