London Star Hotel

Hotels
7.4 (966 reviews)
51-53 Steyne Road, Acton , London , gb

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Car hire
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
5.86
Issues mentioned regarding cleanliness in multiple reviews.
Service
8.83
Staff was helpful and polite, positive sentiments expressed.
Location
8.87
Convenient location near transportation, noted positively in reviews.
Room Quality
6.82
Room conditions noted as dated and had issues like smell but some reviews mentioned comfort.
Amenities
6.35
Basic amenities were recognized, but complaints about the bathroom and lack of privacy were significant.
Value for Money
7.31
Fair value noted, but some felt it did not meet expectations based on price.
Food and Beverage
7.36
Not much detail provided, assumed standard for hotel tier.
Overall Experience
7.83
General feelings of mild satisfaction, though mixed reviews indicate room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:09

Property Description

Convenient Location
London Star Hotel is a short walk from Acton Town Underground Tube Station, offering easy access to central London within minutes.

Comfortable Accommodations
Each room is equipped with a flat-screen TV, kettle, private bathroom, free toiletries, mini fridge, and a hairdryer for a relaxing stay.

Near Major Attractions
With Wembley Stadium/Arena and Twickenham Stadium just a drive away, guests can easily catch exciting events during their stay.

Book now to experience convenience, comfort, and proximity to key destinations at London Star Hotel.

Important information:

An airport pick up service is available for an extra charge on request. Please contact the hotel directly for more information using the contact details supplied on the confirmation email.

Parking restrictions apply from 09:30 to 17:30 Monday to Friday. Car parking is available nearby to the hotel for a cost of GBP 12 per day.

When booking for 4 rooms or more, different policies and additional supplements will apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for £10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 4 years old to 13 years old stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 966 reviews
Cleanliness: 5.86
Service: 8.83
Location: 8.87
Room Quality: 6.82
Amenities: 6.35
Value for Money: 7.31
Food and Beverage: 7.36
Overall Experience: 7.83
T
Teyjah couple gb
9
2026-03-14 via Nuitee
C
Cleo couple gb
10
Lovely stay
Pros:

The staff were helpful and polite, especially the front of house. The room was spacious and the hotel was very accommodating when it came to access needs.

2026-03-13 via Nuitee
R
robert couple gb
9
2026-03-12 via Nuitee
C
Carrascosa Berrios couple es
9
2026-03-11 via Nuitee
M
Mara family_with_children it
8
Pros:

Hotel semplice ma pulito, vicino alla fermata della metro, personale cortese.

2026-03-08 via Nuitee
I
Iqbal family_with_children gb
10
Pros:

Everything was good staff amazing just two things atleast should leave one water bottle for each person in the room, and toothbrush and toothpaste. Will definatly visit and stay again

2026-03-07 via Nuitee
N
Neil solo_traveller gb
10
2026-03-06 via Nuitee
M
Maria Nektaria couple cy
10
Pros:

The room was very comfortable and cozy, and the staff was very helpful at all times. It was a great stay!

2026-03-06 via Nuitee
K
Klara solo_traveller dk
5
2026-03-05 via Nuitee
M
Michal couple cz
9
2026-03-05 via Nuitee
K
kieran family_with_children gb
10
2026-03-03 via Nuitee
D
Daisy couple fr
8
Pros:

Le personnels est polis et gentils

Cons:

Il faisait chaud dans la chambre. Nous avons dormis les fenêtres ouverte bruit à côté mais pas vraiment dérangeant. Un petit meuble pour ranger ses vêtements serait le bien venu ainsi que des accroche serviettes. Les ampoules ne fonctionnaient pas toutes. Un trou a côté de la serrure on pouvait voir de l'extérieur et de l'intérieur.

2026-03-02 via Nuitee
A
Aparício family_with_children pt
4
Pros:

Localização

Cons:

Não correspondia à foto, as cortinas não fechavam bem, a janela da casa de banho também não, aparelhos estragados que não funcionavam como o aquecedor, e o secador (acabava por dar depois de se mexer nos fios), limpeza do quarto não muito boa

Não tinha serviço de cozinha.

2026-03-01 via Nuitee
B
Blair solo_traveller gb
10
2026-03-01 via Nuitee
J
Jéssica family_with_children br
9
Pros:

Atendimento excelente, fomos bem atendidos o quarto é muito confortável,

2026-02-27 via Nuitee
B
BABA Slimane family_with_children dz
10
Pros:

Excellent

Cons:

Rien

2026-02-26 via Nuitee
K
Krawczynska couple gb
3
I would stay away
Pros:

On the positive side I can say that staff I spoke to were pleasant and polite but I was unfortunately catfished by The London Star - the reality didn’t match photos at all. I was half expecting some level of disappointment with it being so cheap but it’s certainly exceeded expectations. The dusty ancient carpet was triggering my asthma. Poor cyber security - my data was somehow leaked and I was receiving numerous phishing messages before my stay commenced Overall very uncomfortable

Cons:

The carpet was filthy and damaged, whole room was in a very bad state of disrepair. Almost everything in the room was either dirty or damaged. Extremely loud fridge shared a double plug socket with a kettle but unfortunately only one plug worked. Tea and coffee provided but no teaspoon.

I was receiving numerous phishing messages before my arrival. The hotel doesn’t take their responsibility with cyber security very seriously at all

2026-02-26 via Nuitee
A
Alexander solo_traveller gb
7
2026-02-26 via Nuitee
S
Sabine couple be
8
2026-02-26 via Nuitee
M
Martyna couple pl
8
2026-02-26 via Nuitee