Swiss-Belhotel Makassar

Hotels
•
Swiss-Belhotel
9.4 (214 reviews)
Jalan Ujung Pandang No. 8 , Makassar , id

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
BBQ facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Perfect location
Helpful service
Cons:
Noise disturbances
Initial room issues
Some rooms outdated

Categories

Cleanliness
8.59
Some complaints about room cleanliness and issues with a lingering smell in the initial room.
Service
10
Staff is described as friendly and helpful; positive comments about their service.
Location
9.56
Multiple mentions of a perfect location, especially near attractions.
Room Quality
8.6
Some rooms were described as outdated and issues with room allocation.
Amenities
9.55
Good facilities available, although some were not explicitly mentioned.
Value for Money
9.58
Guests generally felt satisfied with the overall experience for the price.
Food and Beverage
9.54
High praise for the breakfast and food offerings.
Overall Experience
9.79
Overall satisfaction expressed despite some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 09:23

Property Description

Luxurious Amenities and Services

Swiss-Belhotel Makassar offers a range of luxurious amenities and services to make your stay unforgettable. From the relaxing outdoor pool to the rejuvenating spa centre, indulge in a world of comfort and convenience.

Breathtaking Views and Comfortable Accommodation

Wake up to stunning views of the sea and the city from the comfort of your room. Each room is elegantly furnished and equipped with modern conveniences such as air conditioning, a flat-screen cable TV, and a minibar, ensuring a relaxing and enjoyable stay.

Convenient Facilities and Exceptional Service

With a 24-hour front desk, free WiFi, and free parking, Swiss-Belhotel Makassar prioritizes your convenience. Whether you choose to dine at the restaurant, utilize room service, or explore nearby attractions, our exceptional service and convenient facilities cater to all your needs.

Experience luxury and comfort at Swiss-Belhotel Makassar. Book now for an unforgettable stay!

Important information:

Parking is in customer own risk. The management is not responsible for any loss, damage, or theft of vehicles or belongings left inside.
Room is located near elevator panel, there will be any potential noise disturbance and inconvenience that may cause.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for Rp 380,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 214 reviews
Cleanliness: 8.59
Service: 10
Location: 9.56
Room Quality: 8.6
Amenities: 9.55
Value for Money: 9.58
Food and Beverage: 9.54
Overall Experience: 9.79
M
MD SHAFIUL AZAM • couple • bd
5
It was a short stay, close to my conference venue.
Pros:

Location.

Cons:

I stayed at this hotel during an international conference where I was invited as a keynote speaker. Prior to arrival, I had reserved a sea-view room through Booking.com and informed the conference management accordingly. Unfortunately, an additional reservation was made for me by the organizers, resulting in a duplicate booking.

While I was already in transit, I contacted the hotel to request cancellation of one of the reservations. I was informed that the cancellation was being processed. However, upon arrival, I was told that no changes could be made due to Booking.com policies, and I was advised to wait for further updates regarding the conference booking. Later, I was informed that I needed to pay for the first night of the unused reservation, despite having notified them well in advance. This delay in communication resulted in an unnecessary charge for the same night twice.

Additionally, although I specifically booked and paid for a sea-view room, the room provided did not have the view that was promised. This was disappointing, especially after a long journey.

The breakfast selection also did not meet the expectations for international guests, with limited variety and options.

Overall, the lack of timely communication, failure to honour the room request, and inflexibility in resolving the booking issue made the experience far below the expected standard. I hope the management reviews these concerns seriously to improve guest experience in the future.

2026-02-13 • via Nuitee
M
Muhamad Syihabuddin • couple • id
8
2026-02-10 • via Nuitee
L
Linda • couple • ch
9
2026-01-14 • via Nuitee
A
Agung • couple • tt
10
2026-01-10 • via Nuitee
J
J • family_with_children • nl
8
2026-01-04 • via Nuitee
G
Gino • couple • id
10
2025-12-22 • via Nuitee
G
Gino • family_with_children • id
10
Cons:

Music 🎶 till 4 am the beat wakes you up

2025-12-22 • via Nuitee
F
Ferrun • family_with_children • nl
7
Kan beter
Pros:

Locatie en goed bed.

Cons:

In eerste instantie hadden ze voor mij een rokers kamer gereserveerd terwijl ik had aangegeven een niet rokers kamer te willen. Na veel gedoe en lang wachten zou ik alleen de eerste nacht in die kamer hoeven te blijven en daarna een niet rokers kamer krijgen. De eerste kamer was beneden peil. Slecht uitzicht en veel lawaai en ondanks blijkbaar een extra schoonmaak beurt nog steeds vooral aan de gordijnen te ruiken dat het een rokers kamer was. De tweede en derde nacht kreeg ik een betere kamer.

2025-11-17 • via Nuitee
K
kazuteru • extended_group • jp
6
2025-11-17 • via Nuitee
S
Sarah • family_with_children • id
8
Pros:

Perfect location!

Cons:

I am a bit upset as I requested for the top floor for my children. The receptionist agreed. So l left the children there waiting until the check in time and when I got back to the hotel in the evening they ended up getting rooms at the 5th and 11th floor.

2025-11-04 • via Nuitee
B
Ben • solo_traveller • de
10
Nice stay, enjoy the spa!
Pros:

It’s ideally located at the waterfront and close to Fort Rotterdam. The staff is making sure that your stay is comfortable as possible

Cons:

As there are many conferences going on (4 during my stay) check-ins and outs could be challenging when a big group arrives or departure. I was lucky to just hit a lull between different groups

2025-11-02 • via Nuitee
A
Axel • couple • de
7
Ich würde wieder einchecken, allerdings nicht mehr im 19.Stockwerk!
Pros:

Die Lage des Hotels ist in Flughafennähe. Der Transfer dahin wird auf Anfrage vom Hotelpersonal organisiert. Das Personal ist sehr freundlich und hilfsbereit. Sie versuchen bei Problemen sofort, soweit es Ihnen möglich ist, zu helfen. Da wir auf unserer Heimreise nur einen kurzen Zwischenstopp eingelegt haben, sind wir abends nicht mehr ausgegangen. Wir haben uns das Essen aufs Zimmer kommen lassen. Das Angebot ist ausreichen und das Essen sehr gut.

Cons:

Wir waren in einem Nichtraucherzimmer im 19. Stockwerk untergebracht. Leider fing pünktlich um 21.00 Uhr eine Veranstaltung mit Livekonzert in der Bar im Stockwerk darüber an. Diese endete erst um 2.00 Uhr nachts. Was für eine Geräuschkulisse!! Wir konnten glücklicherweise in das 8. Stockwerk umziehen. Leider war dieses Zimmer zwar genauso schön wie das vorhergehende, leider aber ein Raucherzimmer. Für Nichtraucher eine Herausforderung.

2025-10-19 • via Nuitee
L
Lynette • couple • au
7
Nice hotel in a good part of town. Lovely staff. The rooftop bar was great.
Pros:

Breakfast was excellent. A good range of foods, with some great local options.

Cons:

The furniture was looking very tired in the rooms and our sink was blocked. Quickly fixed by the maintenance staff.

2025-10-19 • via Nuitee
G
Gerard • family_with_children • id
3
2025-10-17 • via Nuitee
D
Dream32848222940 • Business
8
Good
Pros:

Overall all of good
Good people
Nice services
I like here
Specially staff of front office
And breakfast really nice tasted
Very good view

2025-10-08 • via Tripadvisor
S
Sightsee32725829972 • Business
10
Nicw service
Pros:

Nice experience --

I like to stay here loonger
And really like the view here
Thank you for hospitality
Expecially for mrs nungky that help me to get nice room
Very nice service

2025-10-07 • via Tripadvisor
M
MUH. KHAERAN • couple • au
6
2025-10-07 • via Nuitee
M
MUH. KHAERAN • couple • au
2
Disappointed
Cons:

Not customer friendly, I should have get refund for my booking.

2025-10-07 • via Nuitee
P
Per • solo_traveller • se
10
Good choice
Pros:

Good location. Good and fast pick up/drop off at the airport.
Great breakfast. ATM near the hotell.

Cons:

Pillows.

2025-10-02 • via Nuitee
T
Theresia • couple • id
10
Perfect stay would definitely stay here again
Pros:

The location is a bit far from the tourist spots, but it’s perfect for first-time visitors. Breakfast was excellent, and the service was outstanding. Thanks to the whole team for making our stay so wonderful, especially the trainee staff, Antonia and Anita😍

Cons:

Nothing

2025-10-01 • via Nuitee