Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Real Ski in, ski out hotel
Reasonable price compared to other hotels during ski season
Cons:
Many student group guests
Onsen is terribly crowded all the time with Japanese youth
Using online booking systems for dinner reservation every morning at 7am

Categories

Cleanliness
7.5
Guests mentioned cleanliness as a positive aspect, but some areas could be improved.
Service
8.3
Service was generally appreciated despite some complaints about wait times.
Location
8.1
The hotel's proximity to key landmarks and public transport was praised by guests.
Room Quality
7.8
Rooms were spacious and comfortable, with minor maintenance issues reported by some guests.
Amenities
7.2
Satisfactory amenities provided, with a mix of positive feedback regarding the gym and pool.
Value for Money
6.9
Opinions were divided on the price, with some feeling it was high for the services offered.
Food and Beverage
7.3
Breakfast and restaurant services generally well-received, with some suggestions for improvement.
Overall Experience
8
Positive overall experiences reported by most guests, with a high likelihood of recommendation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-07-14 09:19

Property Description

Ski-to-Door Access
Embrace the winter wonderland with ski-to-door access at Hotel Green Plaza Joetsu, just a stone's throw away from top ski resorts Gala Yuzawa and Naeba.

Japanese Cuisine and Hot Spring Bath
Indulge in authentic Japanese cuisine at our on-site restaurant and unwind in our relaxing hot spring bath after a day of skiing.

Comfortable Accommodations
Relax in our cozy rooms equipped with modern amenities such as flat-screen TVs and complimentary WiFi.

Ready to hit the slopes and experience a cozy mountain retreat? Book your stay at Hotel Green Plaza Joetsu now!

Important information:

Please inform the property via the Special Request box at the time of booking if you intend to stay with children 2 years old and/or under.Swimming pool: Closed from Mon, Oct 20, 2025 until Sat, Jul 11, 2026

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.5
Based on 21 reviews
Cleanliness: 7.5
Service: 8.3
Location: 8.1
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
C
Chun • group • hk
5
Match my expectations at this price level. Don’t bring your wife or girlfriend if she is demanding
Pros:

Real Ski in, ski out hotel. Rare tourist, reasonable price compared to other hotels during ski season

Cons:

Many student group guest. Onsen is terribly crowded all the time with Japanese youth. Using online booking systems for dinner reservation every morning at 7am, many time slots are already fully booked when log in. 95% foods are same at all restaurants

2025-03-01 • via Nuitee
V
Verified traveler • self
8
Pros:

我喜歡住宿附近就是雪場,可惜今年到12月尾還沒下雪,有點可惜,看過圖片和他人經驗,下雪會很美. 另外就是內部裝修很有歐陸風格,很有特色

2019-12-30 • via Nuitee
たんたん • family
6
Pros:

スタッフの方たちは、皆さん対応が良かったですが、
部屋に羽アリが出て殺虫剤を貰いました。

2019-08-07 • via Nuitee
V
Verified traveler
6
Pros:

連泊でしたが、タオルと浴衣の交換がされてなく残念でした。

2019-08-02 • via Nuitee
H
HASHIMOTO
4
期待以上のひどさ
Pros:

期待は底辺からのスタートでした。
駐車場の案内はいいかげん
部屋は埃だらけ（特にベットの下、布団を和室に敷くと丸見え）
大浴場のエアコンは何年ものだろうと驚くほどの埃
できればどこかに買収してもらった方がいいホテルになるのでは？とさえ思いました

2019-05-06 • via Nuitee
V
Verified traveler • family
8
Pros:

Peaceful location. Relaxing spot

2019-05-05 • via Nuitee
H
HIROKI
6
おおむね良好！
Pros:

GWに宿泊しました。
細かいことは気にしないでEnjoyしましょう！！

2019-05-05 • via Nuitee
V
Verified traveler • self
8
Pros:

税およびサービス料: 7,122 円

高すぎませんか？
これは、ホテルに支払う料金ではないですよね？
今回の一番の不満足点です。

2019-02-24 • via Nuitee
M
Mom+6yrs • family
10
Pros:

I lover the place, very, very beautiful. But staff don't speak english much. But the place it fantastic, it is so beautiful cover in snow breakfast and dinner are all inclusive, I didn't know until I find the place to eat . You need to mark advance booking, that all. If receptionist can information me that... I give 100% recommend but from my struggles it now 98% lol cuz the place is amazing. PS it very big. Food is very authentic not tourist style

2019-02-17 • via Nuitee
Ｐｉｅちゃん
4
Pros:

スキーに行った。フロント・夕食予約・クローク・レンタルなどの場所の配置が良くない。人が無秩序に右往左往する状態で非常に疲れる。リフトの割引券について聞くと『スキー場と経営母体が違うから何もない』等々こちらが『えっ？』と思う反応をするフロントの人もいる。白馬のグリーンプラザはこんなことはなかったから、がっかりした。上越では一流なのだから、もっとビシッとして欲しいと思う。

2019-02-04 • via Nuitee
C
Chia-Lin
8
以這樣的費用自助餐太簡單
Pros:

床墊太老舊

2019-01-08 • via Nuitee
V
Verified traveler
10
Pros:

It was an incredible winter wonderland. Enjoyed our stay very much.

2019-01-07 • via Nuitee
T
taro
2
金返せ～
Pros:

チェックインに30分以上並んだあげく、部屋に入れず、待ちぼうけ
入った時間は17時
部屋はくずごみがあり
掃除機かけてない状態でした
食事も30分近く並んでやっと入れる始末
冷めたご飯やなれないバイト君
ホテル内での貸しスキーも1時間の行列
クロークも行列
とにかく行列しに行った旅でした
金返せ～❗

2019-01-01 • via Nuitee
ロイヤルアフェア
6
Pros:

プールやゴーカートまで歩いて行けるホテルで子供連れには最高裁だけど、部屋や廊下は古く少し臭いも気になる

2018-08-27 • via Nuitee
J
JDSAVS
4
Disappointed
Pros:

From outside the hotel looks grand and impressive, but once you enter it becomes the opposite. The room was musty and had the most uncomfortable bed I have slept on. The shower barely worked and there were cobwebs along the base of the bed and on the ceiling. Don't get me started on the restaurants. Terrible food. Inedible to be honest. I love all styles of Japanese food and have no food issues whatsoever, this food was straight up prison food at best. I would highly recommend avoiding this hotel if you can, especially at the price they charged.

I will end on the one good note - the staff were kind, courteous and attentive the entire time.

2017-07-30 • via Nuitee
T
toti
10
The location is a100% perfect
Pros:

Splendid nature n you can rich the Japanese sea only by 90 mn driving.

2017-05-06 • via Nuitee
P
Peter
4
I wanted to enjoy this family focussed stay but...
Pros:

What I had hoped for in a first time snow stay with 2 young kids turned out to be rather disappointing. I had worked at Big White in BC Canada for a season and saw what a customer service oriented, family friendly resort experience was. This however was a disappointment the moment we left the check-in desk as that's where the only English was... There was nobody willing to speak English and there was no English signage, one outdated English menu, no English rental forms and time and time again we got overlooked only to have 'locals' looked after due to the lack of confidence from staff to attempt to communicate with us. I respect that we were in Japan and that it was their territory but we felt excluded, lost and confused. Eg: lined up for 20 min at the only lunch option only to be told there's a desk with a form (all Japanese!) that we had to put our names on... The actual snow was slushy and half the resort closed and only a couple of chairs spinning. Ended up leaving after just one night. Fortunately my 1 & 3 yr old kids didn't grasp any of this and did have a great time playing in the snow. We captured a few happy snaps but it certainly was nowhere near the experience of a REAL family focussed resort like Big White which is what I had hoped to share in Japan with the kids... If you're willing to learn Japanese for your trip, sure, give it a go but if not, stay away. It's outdated and not customer friendly. I will NOT recommend this to anyone who doesn't speak Japanese.

2017-04-06 • via Nuitee
V
Verified traveler
8
Hassle free
Pros:

Super convenient with easy equipment and locker rental within the hotel compound. Staff speak very limited English though.

2017-02-26 • via Nuitee
C
Clement
10
Absolutely amazing for ski season
Pros:

I really enjoyed it and so did the boys, on Sen was there massage service was top notch lots of choices with food! Friendly people and authentic! Not touristy at all!

2017-01-10 • via Nuitee
V
Verified traveler
4
Pros:

Very dated, smells damp and mouldy. Food wasn't great. Very convenient for skiing, as you're right on the hill.

2017-01-03 • via Nuitee