The Franklin London - Starhotels Collezione

Hotels
•
Starhotels
9 (513 reviews)
24 Egerton Gardens , London , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable bed
Cons:
Small bathroom
Room lighting issues
Minor service lapses

Categories

Cleanliness
8.46
Some reviews mentioned issues with bathroom cleanliness and functionality.
Service
9.43
Staff were frequently noted as friendly, helpful, and attentive.
Location
9.47
Proximity to attractions like V&A Museum and Harrods was praised.
Room Quality
8.42
Mixed feelings with comments on the room being dark and issues with space.
Amenities
8.45
Certain amenities seem lacking, such as limited bathroom space and USB ports.
Value for Money
9.41
Overall, guests felt that the experience justified the cost.
Food and Beverage
8.96
Some issues with breakfast service but overall satisfaction with dining.
Overall Experience
9.43
Guests described their stays positively, enjoying the hotel overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:22

Property Description

Luxurious Accommodation
Indulge in elegant rooms and suites featuring Italian details and modern amenities, including free WiFi and plush bedding with a pillow menu.

Michelin-Star Dining
Savor exquisite cuisine at The Franklin Restaurant by Michelin-starred chef Alfredo Russo, or unwind with a drink at the stylish bar.

Convenient Location
Located in the heart of Kensington, explore iconic landmarks like the Victoria and Albert Museum and Harrods, all within walking distance. South Kensington underground station is nearby for easy access to the rest of London.

Experience sophistication and convenience at The Franklin London - Starhotels Collezione. Book your stay now for a memorable London getaway.

Important information:

Please note that guests are required to show the credit card used to book the nonrefundable reservation upon check-in. If the credit card owner is not one of the guests, the hotel will require a copy of the credit card owner’s ID and credit card. When booking more than 5 rooms, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9
Based on 513 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.47
Room Quality: 8.42
Amenities: 8.45
Value for Money: 9.41
Food and Beverage: 8.96
Overall Experience: 9.43
E
Elvira • family_with_children • es
9
2026-04-11 • via Nuitee
T
Tiffany • family_with_children • ch
8
Lovely
Pros:

Clean property, nice breakfast options

Cons:

Very small, no reception area. Feels like a small living room. No bellman/doorman

2026-04-07 • via Nuitee
B
Brennan • couple • ie
9
2026-04-06 • via Nuitee
Z
zack • couple • gb
10
2026-04-04 • via Nuitee
A
Andrew • couple • gb
10
2026-03-30 • via Nuitee
D
Dusan • couple • rs
10
2026-03-30 • via Nuitee
A
Anne-Elyse • solo_traveller • fr
9
Pros:

Des prestations de grande qualité, un personnel aimable et accueillant.
Literie très confortable.

Cons:

Chambre très petite, manque un tout petit peu d'isolation.

2026-03-29 • via Nuitee
N
Nicholas • couple • gb
10
2026-03-25 • via Nuitee
M
mark • couple • gb
10
Stayed because we were getting married at Chelsea Townhall
Pros:

Location

2026-03-23 • via Nuitee
M
Margit • solo_traveller • de
9
Stilvolles Boutique Hotel mit besonderem Flair -in kleinen Details noch Optimierungspotential
Pros:

Sehr schönes, stilvolles Ambiente, sehr angenehme Atmosphäre, ruhige Gegend. Modernisiertes Zimmer in sehr gutem Zustand. Großzügiges Bad. Sehr sauber. Gutes Frühstücksangebot. Sehr freundliches, zugewandtes Personal. Restaurant mit schönem Blick in den grünen Innenhof des Gebäudekomplex.

Cons:

Eigenes Zimmer sehr klein, nur über eine schmale steile Treppe erreichbar (für alte Menschen nicht geeignet). Keine Kaffeemaschine auf dem Zimmer, kein Schminkspiegel im Bad.

2026-03-16 • via Nuitee
C
Carl • couple • gb
10
2026-03-16 • via Nuitee
L
Livia • couple • gb
5
2026-03-04 • via Nuitee
N
Neil • couple • gb
9
2026-02-23 • via Nuitee
M
Marion • couple • at
10
Unser absolutes Lieblingshotel, einmal Franklin, immer Franklin
Pros:

Ein Juwel mitten im Zentrum von Londons, ein Ort zum absoluten Wohlfühlen, sehr geschmackvoll, lässt keine Wünsche offen

2026-02-22 • via Nuitee
E
Erika • couple • hu
10
2026-02-14 • via Nuitee
S
Shamsa • family_with_children • ae
10
Pros:

The vibes and rooms so comfy and location

2026-02-08 • via Nuitee
P
Peter • couple • gb
10
Excellent Hotel, our fourth stay says everything
Pros:

The location is ideal for tube and museums.
There are plenty of restaurants and cafe's locally

Cons:

Nothing

2026-01-22 • via Nuitee
A
Andrew • couple • gb
9
2026-01-20 • via Nuitee
L
Laurence • solo_traveller • us
9
Worth à stay in good location if price is not too high
Pros:

Room design, quiet, clean, location staff

Cons:

Does add a service charge

2026-01-19 • via Nuitee
G
Ghada • couple • au
10
Enjoy
Pros:

Very nice

Cons:

Nothing

2026-01-19 • via Nuitee