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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Barber/beauty shop
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Currency exchange
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Babysitting/child services
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Hammam
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Non-smoking throughout
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Private check-in/check-out
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Daily housekeeping
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Shared lounge/TV area
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Board games/puzzles
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Concierge service
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Special diet menus - on request
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Allergy-free room
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Kid meals
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Wine/champagne
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Fruits
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Pet bowls
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Spa/wellness center services
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Steam room
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Beauty Services
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Pet basket
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Manicure
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Pedicure
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Hair Salon Services
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Indulge in elegant rooms and suites featuring Italian details and modern amenities, including free WiFi and plush bedding with a pillow menu.
Michelin-Star Dining
Savor exquisite cuisine at The Franklin Restaurant by Michelin-starred chef Alfredo Russo, or unwind with a drink at the stylish bar.
Convenient Location
Located in the heart of Kensington, explore iconic landmarks like the Victoria and Albert Museum and Harrods, all within walking distance. South Kensington underground station is nearby for easy access to the rest of London.
Experience sophistication and convenience at The Franklin London - Starhotels Collezione. Book your stay now for a memorable London getaway.
Please note that guests are required to show the credit card used to book the nonrefundable reservation upon check-in. If the credit card owner is not one of the guests, the hotel will require a copy of the credit card owner’s ID and credit card. When booking more than 5 rooms, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 4 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 15 years old stay for free when using an existing bed.
Children up to and including 15 years old stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are allowed. Charges may be applicable.
Location
Guest Reviews
The property was a great location, very beautiful gardens and the garden rooms were lovely and spacious.
Due to the power surge in London the air con went down, which is out of the control of the hotel, however the 3 times we had to ask for help was unacceptable on my wedding day. One of my bridal party had to go to reception 3 times to ask for a fan, when the hotel was aware we were in hair and make up on the hottest June day, the lack of empathy and support for myself as the bride was poor given the cost of the hotel let alone the awards it’s won for service.
Abbiamo chiesto che la camera afdacciasse sul lato giardino perche le camere sulla strada sono rumorose e ci hanno accomodati. Abbiamo dormito benissimo senza alcun rumore che a Londra e' davvero raro
I stayed for 1 night for my daughters wedding. The property itself was lovely & a great location.
However the bathroom tap was broken, my bathroom was dirty and whilst the air con was down, the age it took to provide a fan to the wedding party was pretty poor.
Honestly, I don't know where to begin. We went to London to cheer on a London Marathon runner and booked the trip though Costco Travel. The location of this boutique hotel was excellent-in a pretty and quiet neighborhood with close proximity to the tube, shops and places of interest. The hotel staff were extremely helpful and accommodating, particularly Miko Selcuk, the concierge, who went above and beyond to be sure that we had everything we needed. We enjoyed a delicious breakfast where it was served with extraordinary service every morning in the well-appointed dining room. We couldn't be more pleased with our stay and hope to return!
Honestly, I don't know where to begin! We were in London to cheer on a London Marathon runner. We booked this package through Costco Travel. We could not have been more pleased with the location of this boutique hotel-in a very pretty area with close proximity to the tube, shops and places of interest. The hotel was very charming and welcoming with a staff that far surpassed all expectations-particularly Miko Selcuk, the concierge who went above and beyond to make sure we had everything we needed. We enjoyed breakfast every day in the delightful, well-appointed dining room-it was absolutely delicious and impeccably served. There is not a single negative thing I can say-this is a gem of a hotel and we will be back!
Good location and clean
Understaffed.
The property is stylish and beautiful, and the location is good. Customer satisfaction and a friendly attitude are the things I value most, and they completely succeed in this by solving problems and offering alternatives. I would like to thank the hotel manager Adella, and Yusuf from the concierge team for their care and attention.
The location is amazing. The best neighbourhood in London close to Harrods and Hyde park.
A bit of noise from the room above.
Location
The staff
Loved my room, the staff were great. Spacious, Burger was very good I ordered it twice. I like it definitely will recommend it to people I like. One of the most comfortable beds I’ve slept in <
la ubicación excelente, en el barrio que yo quería.
El personal muy amable.
Lo úrico que me pareció un poco flojo, fue el desayuno
Blisko do Harrods i cicho.
Hotel odmówił wydania mi faktury, czym naraził mnie na problemy z rozliczeniem w pracy. Chodziło o około 2500 EUR. Rozmowa z recepcją jest jak rozmowa z czatbotem.
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