Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Beautiful hotel
Good breakfast variety
Cons:
Basic gym amenities
Breakfast quality could improve

Categories

Cleanliness
9.45
Reviews mention the spa is spotlessly clean.
Service
9.95
The staff is praised for being very helpful and kind.
Location
9.45
Great location, just far enough from the hustle but accessible.
Room Quality
8.95
Rooms spacious but some issues noted with maintenance.
Amenities
8.45
Gym area could be improved but other amenities like spa enjoyed.
Value for Money
8.95
Good value but breakfast quality could be better.
Food and Beverage
8.95
Breakfast had a variety but some mention of basic quality.
Overall Experience
9.45
Overall, guests enjoyed their stay and would recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 19:25

Property Description

Historic Elegance and Modern Comfort

Located on the edge of Florence’s center in a historic building, Palazzo Lorenzo Hotel Boutique & Spa seamlessly blends historic charm with modern amenities.

Luxurious Rooms and Relaxing Spa

Indulge in rooms adorned with traditional Florentine furnishings and marble bathrooms, ensuring a comfortable stay. Unwind at the spa or enjoy a drink at the American bar in the cosy lounge area.

Convenient Location and Exceptional Service

Just a short drive from Santa Maria Novella Train Station, our hotel is the perfect starting point to explore Florence's main attractions. Let our multilingual staff guide you to the best local dining spots.

Experience the perfect blend of luxury and convenience at Palazzo Lorenzo Hotel Boutique & Spa.

Important information:

When traveling with pets, please note that an extra charge of 50 EUR per stay applies.

Please note that the room have only 1 Spa access for 50 minutes.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.2
Based on 993 reviews
Cleanliness: 9.45
Service: 9.95
Location: 9.45
Room Quality: 8.95
Amenities: 8.45
Value for Money: 8.95
Food and Beverage: 8.95
Overall Experience: 9.45
K
Krisma • solo_traveller • au
8
Great location and beautiful staff.
Pros:

Location, very friendly staff with lots of advice about the area. Breakfast was nice.

Cons:

Rooms nicely appointed however, the rooms aren't functional for touring as we were..meaning no room for suitcases and toiletries. Other than that we cant fault.

2026-09-06 • via Nuitee
C
Chris • solo_traveller • au
10
Pros:

The whole experience was great. Veautiful accommodation and service especially from Allessandro (the senior) he was so welcoming and helpful

2026-09-05 • via Nuitee
A
Astrid • solo_traveller • it
10
2026-08-31 • via Nuitee
P
Petr • couple • cz
9
Pros:

Hotel je dobře dostupný autem i městskou hromadnou dopravou.
Personál vstřícný a milý, vše bylo komunikováno v angličtině.
Snídaně je pestře složená z místních suroviny, k dispozici byl i bezlaktózový jogurt.
Pokoje jsou čisté, útulné a klimatizované (my měli pokoj do vnitrobloku, takže i klidný bez hluku z ulice), postele jsou pohodlné.
Wellness velmi dobře zařízený , dva typy saun a dvě vířivkové koupele.
Oceňuji možnost parkování v prostoru hotelu, ale je nutné dopředu rezervovat. Hotel má k dispozici cca 4 místa na stání (hlídané), kvůli omezenému prostoru je nutné nechat klíčky na recepty kvůli případnému manévrování při výjezdu již ubytovaných hostů (přijížděl jsem a odjížděl jsem na parkovací plochu jako poslední a nebylo poznat jestli bylo s autem manipulováno, předpokládám že když je šikovný řidič tak není nutná asistence hotelového personálu).
Historické centrum je vzdáleno cca 15-20 min chůzí od hotelu (při zvolení správné ulice vyjdete u Santa Maria del Fiore)

2026-08-26 • via Nuitee
K
Karen • couple • gb
8
Very enjoyable stay. The staff made it. They were so helpful.
Pros:

I liked the style and the peaceful ambiance.

Cons:

The bed was too hard for me.
Would have been better, if there was opportunity to have some kind of room service or snack.

2026-08-24 • via Nuitee
D
Dairiona • extended_group • ie
10
A beautiful and relaxing stay in Florence
Pros:

Lovely hotel, well located from the train and easily walkable into the city. The hotel itself has gorgeous rooms, lounge area and courtyard, with a tranquil relaxing feel. Everything felt well looked after and the bathroom shower facilities were good quality with nice soaps, shampoos, etc. The staff were all very nice and friendly, and we enjoyed the breakfast in the mornings. This was my first time visiting Florence and would recommend the hotel to anyone visiting.

2026-08-23 • via Nuitee
C
Carol • couple • au
10
Beautiful clean & comfortable hotel. Excellent service & great location!
Pros:

A very beautiful quiet hotel. The lounge area, breakfast area, outdoor area, hotel room was all beautiful. Very clean and comfortable place to stay. The staff were fantastic. Especially Alessandro the old and Alessandro the young 👌🏻👏🏻 Nothing was too much trouble. Excellent efficient service. Had an issue with the toilet flushing. Alessandro the old was straight onto it. There was another guy too reception staff sorry forgot his name but he made great recommendations for where to go for a good night out. Very friendly and helpful. The location was great it was a 5 minute walk for a tram into the centre of Florence. The trams here are every few minutes. Glad we stayed here because summer is very busy in the centre of Florence. Very enjoyable stay ☺️

Cons:

My only complaint would have to be I prefer a stand up ironing board. The small one the hotel had was not great. Invest in a good ironing board. Apart from that a fantastic stay

2026-08-20 • via Nuitee
F
Friederike • solo_traveller • de
10
2026-08-19 • via Nuitee
L
Lesley • couple • gb
9
It was the perfect stay, easy access from the station either bus, or tram
Pros:

The hotel was traditional charm, breakfast had plenty of choice , well laid out buffet. Staff so helpful and knowledgeable
Recommendations for outside dining excellent

2026-08-19 • via Nuitee
D
Deana • family_with_children • gb
9
Excellent place to stay and see Florence.
Pros:

The staff were lovely, good location, very clean and comfortable.

Cons:

Nothing

2026-08-16 • via Nuitee
S
Silin • solo_traveller • cn
7
2026-08-16 • via Nuitee
C
Claudia • couple • br
10
maravilhosa amamos o spa
Pros:

todos os ambientes confortáveis e espaçosos

Cons:

poderia oferecer pequenos lanches

2026-08-16 • via Nuitee
P
Pippa • solo_traveller • za
10
The perfect retreat whilst visiting Florence
Pros:

Cool, calm and comfortable. A perfect retreat from hot summer days in Firenze. Super helpful and friendly staff.

Cons:

Nothing! Wish I could have stayed longer.

2026-08-16 • via Nuitee
D
Dani • couple • au
8
Would stay again, recommend it.
Pros:

The breakfast was great, really good variety of options for people with a gluten intolerance.

Cons:

Nothing, the property was great. Good location, close by two tram spots. Easy to get to David and then to the main train station. Staff were helpful and the spa was great and helped reduce the swelling in my ankles that I had from air travel and the heat.

2026-08-16 • via Nuitee
C
Christophe • solo_traveller • fr
9
Pros:

Le spa très bien

Cons:

Rien

2026-08-15 • via Nuitee
D
Dubarry • solo_traveller • fr
8
Excellent séjour
Pros:

Le calme , la propreté ! Les petits déjeuners sont excellents et très variés. Le personnel est très sympathique

Cons:

Pas de restaurant, pas de bar , dans un quartier où il n'y en a pas , ou très peu.

2026-08-15 • via Nuitee
T
Tore • couple • no
8
2026-08-13 • via Nuitee
L
Louise • couple • fr
5
A fuir
Pros:

Chambre très confortable et propre. Petit déjeuner très savoureux.

Cons:

Personnel très désagréable notamment à notre arrivée. Ne nous informe pas des modalités et commodites de l’hôtel. Aucunes informations sur le spa et la réservation de celui ci. Nous n’avons donc pas pu en profiter.
Supplément pour un chien de 5kg de 50€ pour une nuit. Plus cher qu’au Ritz. Hôtel vraiment pas dog friendly avec un personnel vraiment pas à la hauteur d’un 4*

2026-08-13 • via Nuitee
J
Jamie • extended_group • ca
8
Pros:

Beautiful hotel clean and good size rooms. Loved the spa.

Cons:

Air conditioning was not strong enough. The rooms never cooled down.

2026-08-12 • via Nuitee
C
Clare • couple • gb
8
Good stay.
Pros:

Nice property with nice central courtyard.

Cons:

Breakfast choice was limited and one day our room was not made up. When I asked for towels for the next morning was given bath mats which I refused.

2026-08-09 • via Nuitee