Shanghai Pudong Theme Park Wassim Hotel

酒店地址難找，交通也不方便，但就近迪士尼

Extremely disappointed with this hotel. When booking was made, the hotel offered 24 hour free airport shuttle and free shuttle within 3 km - hotel no longer offers this so not honoured. When calling from the airport, we were told to hire a taxi. Hotel would not accept Canadian credit card - only Chinese credit card (which we do not have) or local currency. Unbelievable. Reserved non-smoking room and assigned smoking room. Thankfully, smoke odour only in hallways. Only 1 of 3 advertised restaurants open. Pool closed. Signs indicated there was a business office onsite. When we requested use of a computer in the business office, we were told "no computer; no business office".
We experienced difficulty communicating with front desk staff as most do not speak or understand English. Only one front desk staff on duty with limited English.

After reading a previous review of the hotel, I was concerned regarding the staff knowing English. I checked in close to midnight and my reservation could not be found. I was fortunate to have a local friend with me and this solved all communication problems. However, I am certain this would not have been an easy process by myself. I was given a smoking room although I had reserved a nonsmoking room. However, there was no smoke smell in my room. Ironically, the hotel was very nice with one exception. There was a lingering smoke smell everywhere. That was a bit annoying. The breakfast buffet was nice, but I thought the food was a bit bland. My checkout went smoothly and there was an English speaking person on duty. Overall my stay was pleasant. If not for the smoke smell throughout the hotel, I would have rated it one notch higher.

I booked this hotel for 2 nights and ended up only staying there 1 night. The staff have no clue what they are doing and don't speak a word of English. Although it was a 5 star Hotel there were parts of the hotel that were not even completed yet and their food buffet was disgusting and cold. When I asked to speak to the manager/owner (who spoke a little English), he himself said that this is a new hotel and only for Chinese people. This was never advertised on the Expedia website when I booked the hotel. I felt very annoyed and frustrated with the whole situation. I immediately called Expedia and informed them of what was happening. They were very prompt to act on the situation and gave me a refund of one night.
So please save yourself the head ache and feeling like you want to kill someone and do not book this hotel unless you speak Chinese!!

Expediaは何を根拠にこのホテルに星4.5を付けているのでしょう？
『24時間空港送迎あり』と記載しておきながら、電話で22時台の到着と伝えるとタクシーで来いとの返事。
着いてみるとExpedia掲載写真は全てパース（完成予想図）で、ホテル自体まだ完全には出来上がっていません。
フロント周辺のスタッフはダラダラしていて荷物も運ばず、とても営業中のホテルとは思えません。
エレベーターは3台のうち1台が取り付け中、シャッター内も機材剥き出しで隠す様子もありません。
お風呂にはバスタブが無く、シャワーの水が洗面所床まで溢れてくるわ、電動ロールカーテンは引っかかって動かないわ、テレビはろくに見れないわで散々です。
極めつけは翌朝の上海ディズニーランドへの送迎バス。場所を間違ったのか、公式に乗り入れできないのか、駐車場らしき場所の閉まったゲート前で降ろされて、ここから歩けとのたまう始末。
重いスーツケースを持ちながらメインゲートまで約３Kmの炎天下を歩かされ、開演前から一同クタクタでした。
いくらランドに近くて安くて新しいとはいえ、楽しい思い出を作りたい方はこのホテルだけは絶対に避けてください。