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Facilities
Property facilities
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Offsite parking discounted rates available
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Non-smoking rooms
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Non-smoking throughout
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Shared lounge/TV area
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Concierge service
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Kid meals
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Food delivered to guest room
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CCTV outside property
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Front desk (limited hours)
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Free wired internet
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Reception hall
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Covered parking
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Luxurious Accommodation with Scenic Views
Experience the elegance of The Petersham, a 4-star hotel on Richmond Hill with luxurious rooms offering stunning views of the River Thames and meadows. Each individually designed room features modern amenities like free Wi-Fi and a state-of-the-art LCD TV, ensuring a comfortable stay.
Convenient Location and Fine Dining
Ideally situated between Heathrow Airport and central London, The Petersham provides easy access to Richmond Station for transportation. Indulge in award-winning British cuisine at the on-site restaurant, crafted from locally sourced seasonal ingredients. Explore the impressive wine and port collection in The Cellars for a complete dining experience.
Historic Victorian Charm
Built in 1865, this Victorian gem exudes historic charm and character. The en suite rooms offer a blend of traditional elegance and contemporary comfort, making The Petersham the perfect destination for a tranquil yet luxurious getaway.
Book your stay at The Petersham now for a delightful blend of luxury, convenience, and culinary excellence.
Please note when booking six rooms or more, a different cancelation policy applies.
Full payment will be taken at 4 weeks prior to arrival.
There is a discretionary 3% accommodations service charge added to your bill.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for £10 per person per night when using an available cot.
Children up to and including 2 years old stay for £10 per person per night when using an existing bed.
Children from 3 years old to 15 years old stay for £50 per person per night when using an existing bed.
People 3 years old and over stay for £50 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
A beautifully run private 5 star hotel that fully understands the needs of travelers, staff could not be more helpful and extreemly knowledgeable regarding the area .... Last Monday was a non rain day they suggested I walk to Richmond (10mins) and cut down by the river which has lots of cafes etc so get your coffee there.
I was so happy I booked for next month when I'm visiting London again.
The View of the Thames is unbeatable and it hadsn't changed in a 100 years.
Thank You to all the Staff XXX
Richmond is full if super restaurants, but I would like the Hotel restsurant to open say 6 nights a week. After a long day it would be nice to eat in the hotel restsurant rather than the bar area or at least have tablecloths on all tables as its not cheap - a Ceasars salad ( excellent ) bowl of Fries and a glass of wine at £93.- I expect a bit more in terms of style... as the hotel is beautifully decorated.
Terrible breakfast
My wife and I were made to feel welcome . Friendly staff. Special call out to Restaurant manager who was happy to satisfy my wife’s complex dietary needs .
Comfortable bed, good size room and well equipped bathroom. Good layout and design so enough storage, easy to move around but still with a useable desk and couple of comfortable chairs.
No real complaints except better biscuits and two packets of hot chocolate as it was a double room.
Yesterday my wife - together with both myself and over 30 of our closest friends - celebrated her 80th Birthday in the lovely River Room at the Petersham Hotel which overlooks the River Thames in Richmond which it has been doing (originally as the Star & Garter Hotel) since 1865.
Our function went extremely well and one of the keys reasons was having such a capable and user-friendly Events Coordinator in Amy Cahill. She was excellent from start to finish - something replicated by the service provided on the day - quite simply, we couldn’t have been better looked after.
Both we - and all our guests - were also extremely happy with the Cold & Hot Reception Buffet (excluding cakes which the Hotel were happy for us to source from another local supplier, one of the relatively few we were able to find that made Lamingtons - my wife’s favourite New Zealand Dessert Cakes).
All in all - and as we were confident it would be - the Petersham Hotel proved the ideal venue for my wife’s 80th Birthday, so much so that I shall bear this in mind when planning my own!!
I like the location and the property looking
Outside and inside the lobby and restaurant
Parking,cleanliness and general ambience.
Restricted dinner menu midweek.
Beautifully appointed room. Excellent bathroom and loads of space.
No mini bar! And not easy to control room temperature.
the hotel was lovely and in a beautiful location within walking distance of Richmond town. Staff were very friendly. Room was lovely and had everything we needed. The view from the restaurant was lovely.
The shower was terrible. Hardly any water pressure and basically ran down the side of the bath making it impossible to actually stand under the shower, so found we were getting cold whilst scooping water with hands to wash. The cost of the breakfast was ridiculous considering we were expected to pay extra if we wanted to have something like cereal, fruit salad, porridge as well. Usually when paying a set amount for breakfast it covers everything. Definitely not worth the £33 per person we were charged (including the mandatory £8 service charge they added on to the bill for the breakfast!). So we did not have breakfast the second day. Plus fact that the tomato wasn't fully grilled as stated, the hash brown was clearly shop bought frozen. there are so many lovely places to have breakfast in down, so highly recommend visitors not to have hotel breakfast.
My single room had all the amenities I required was very clean, tidy and quiet. The view and surroundings are exceptional.
It was so charming and just out of the way of the busy city but close enough to walk to the Underground.
There was nothing we didn’t like.
A more comfortable area for drinking.
Prefer a walk in shower than having to climb in the bath
View was superb
Restaurant food was decent
Room were clean
Nothing
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