Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly and professional service
Beautiful location and views
Cons:
Expensive breakfast
Difficulties with bathroom facilities

Categories

Cleanliness
8.33
The room was very clean and looked to be newly refurbished.
Service
9.3
Customer service at the hotel is out of this world, staff very friendly and professional.
Location
9.34
Loved the location and beautiful views.
Room Quality
8.29
Rooms are well equipped with a comfortable traditional style.
Amenities
8.82
Amenities are satisfactory, though some facilities were expensive.
Value for Money
7.28
Breakfast was ridiculously expensive and coffee was overpriced.
Food and Beverage
7.83
Breakfast was nice but expensive; overall food needs better value.
Overall Experience
8.8
Outstanding comfort quality and ambience made for a magical short stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:20

Property Description

Luxurious Accommodation with Scenic Views
Experience the elegance of The Petersham, a 4-star hotel on Richmond Hill with luxurious rooms offering stunning views of the River Thames and meadows. Each individually designed room features modern amenities like free Wi-Fi and a state-of-the-art LCD TV, ensuring a comfortable stay.

Convenient Location and Fine Dining
Ideally situated between Heathrow Airport and central London, The Petersham provides easy access to Richmond Station for transportation. Indulge in award-winning British cuisine at the on-site restaurant, crafted from locally sourced seasonal ingredients. Explore the impressive wine and port collection in The Cellars for a complete dining experience.

Historic Victorian Charm
Built in 1865, this Victorian gem exudes historic charm and character. The en suite rooms offer a blend of traditional elegance and contemporary comfort, making The Petersham the perfect destination for a tranquil yet luxurious getaway.

Book your stay at The Petersham now for a delightful blend of luxury, convenience, and culinary excellence.

Important information:

Please note when booking six rooms or more, a different cancelation policy applies.

Full payment will be taken at 4 weeks prior to arrival.

There is a discretionary 3% accommodations service charge added to your bill.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per night when using an available cot.
    Children up to and including 2 years old stay for £10 per person per night when using an existing bed.
    Children from 3 years old to 15 years old stay for £50 per person per night when using an existing bed.
    People 3 years old and over stay for £50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 1407 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.34
Room Quality: 8.29
Amenities: 8.82
Value for Money: 7.28
Food and Beverage: 7.83
Overall Experience: 8.8
P
Pascal Dominik • solo_traveller • de
6
Disappointing
Pros:

The location in Richmond is truly beautiful and the building itself has a lot of classic English charm. Especially the entrance area and the lobby feel elegant and atmospheric. Since I have visited Richmond several times before, I already knew the Petersham from the outside and had wanted to stay there for quite some time. After several rather simple accommodations during my Europe trip, this was supposed to be the special finale.

Cons:

Unfortunately, the room was disappointing for this price category. It was very small, the floors and doors creaked heavily and there was mold in the bathroom. A historic hotel can of course have character, but historic charm should not be used as an excuse for poor maintenance. In a much cheaper countryside accommodation, this probably would not have bothered me as much, but at this price level I expected more.

2026-05-14 • via Nuitee
K
Ken • couple • ie
7
Enjoyable
Pros:

Location and nice building

Cons:

Menu limited
Bed hard

2026-05-12 • via Nuitee
E
Ellen • solo_traveller • us
10
An escape to venue that radiates old world charm without pretense
Pros:

Old world charm and gentility

Cons:

Nothing

2026-05-12 • via Nuitee
G
Giulio • couple • it
10
2026-05-10 • via Nuitee
S
Shelley • extended_group • je
8
2026-05-09 • via Nuitee
L
Lucy • couple • gb
6
Pros:

The hotel is stunningly beautiful to look at but there was no soul to the place.

2026-05-08 • via Nuitee
G
Gail • family_with_children • it
10
Wonderful
Pros:

Beautiful building

2026-05-06 • via Nuitee
G
Gail • family_with_children • it
9
Pros:

Colazione buona. Staff molto accoglienti.

Cons:

Il letto per il bambino mello suite non era comodo. Aveva gli sbarri orizontale sotto un matterasso sottile.

2026-05-04 • via Nuitee
S
Steve • couple • gb
9
Very enjoy stay great staff
Pros:

Location

Cons:

Smaller room the expected

2026-05-04 • via Nuitee
Y
Yulia • family_with_children • ie
8
2026-05-03 • via Nuitee
L
Lewis • couple • au
8
A perfect location and beautiful suite.
Pros:

The property has an unbeatable perfect location in Richmond. The view from our room and its balcony, was beautiful. The room facilities were fabulous (except water pressure in the shower).

Cons:

Some improvement needed in the communication between staff to avoid stress on checkout. What was promised in relation to airport transfers occurred, but as it was apparently not recorded in the booking records, other staff with surprisingly less than perfect English, misunderstood.

The only other negative is poor water pressure in the shower. Whilst we were in the most beautiful suite on the top floor and everything else was perfect, the shower was barely a trickle. Perhaps an investigation of whether a water pressure booster could be installed for the property. We would stay here again despite this issue, but improvement in the shower would be much appreciated.

2026-05-03 • via Nuitee
A
Aquiles • family_with_children • br
10
It was lovely
Pros:

It was superb!

Cons:

N/A

2026-05-03 • via Nuitee
E
Emma • couple • gg
8
2026-05-02 • via Nuitee
R
Ross • solo_traveller • gb
7
2026-05-02 • via Nuitee
E
Emma • couple • gg
8
2026-05-02 • via Nuitee
R
Richard • solo_traveller • gb
9
2026-04-29 • via Nuitee
J
Jennifer • couple • gb
10
Excellent stay
Pros:

we were upgraded so had a beautiful room with a view of the river. We had a busy weekend planned so couldn't really appreciate all the hotel had to offer but do hope to return.

Cons:

nothing

2026-04-27 • via Nuitee
R
Richard • couple • gb
10
2026-04-26 • via Nuitee
A
Agnieszka • couple • pl
10
A fantastic one night stay! Expensive but really worth it!
Pros:

The location is amazing! Near the Richmond Park. Absolutely stunning in the good sunny weather. Don’t miss the sunset!!!
The breakfast was delicious, our bed comfy, the personnel welcoming.
Definitely a lovely experience of the English culture!

2026-04-26 • via Nuitee
E
Eugenio • couple • it
5
2026-04-26 • via Nuitee