SpringHill Suites by Marriott Cleveland Independence

Good breakfast

Nice lobby and outdoor seating area. Checkin and checkout easy. Room was spacious and well furnished. The breakfast buffet was great and snacks and beverages near the.Registration desk were perfect for between meals and reasonably priced.

Convenient

Breakfast was delicious

A beautiful hotel, room was very clean and quiet.

The front desk agents Yolanda and Shante were very professional and friendly, making me feel so welcome.

The complimentary breakfast and housekeeping were top notch.

Highly recommend anyone planning a stay in Cleveland for business or pleasure, because I know I will again.❤️

Nice stay while in town for work. I had to leave earlier than when breakfast was available - would’ve been nice to have fruit or coffee in the lobby for people leaving early. Steak house was right next door which was nice for dinner.

My family, along with my son’s hockey team families, stayed during a tournament in Cleveland. We arrived Thursday evening, settled in and not even 45 mins later, a teammates family was being kicked out. WITHOUT WARNING. The front desk staff member, Yelenda, had it in for our crew from the moment we got there. She lied to the police, her own supervisor and other guests and fabricated a reasoning for the eviction. During our stay, we felt threatened, bullied and under scrutiny for every little thing we did. Police were called on us multiple times. Another team family was evicted as well as another the following evening.
I have never in all of my years traveling domestic and internationally encountered such horrific treatment from certain staff. In addition, the pool and workout room were “under repair” yet we never saw one piece of evidence to support that. My guess is they did not want any of it being used since the hotel was full of other teams as well.
We were told this hotel is notorious for treating customers this way by the police themselves and recommended we switch hotels to avoid any further instances.
The stay was stressful feeling like you had a target on your back. I do NOT recommend this hotel for any children.

Some of the staff, particularly Yelenda and Timothy, were absolutely horrible to my family and our friends/teammate's families. It was my belief that people working in hotels were in the hospitality business and this facility and most of their staff were anything BUT hospitable. We were there in a "stay-to-play" capacity, meaning our team HAD to stay there in order to participate in the tournament we traveled for. This also means the hotel entered into this agreement with the tournament, knowing hockey players would be present in their facility. This staff kicked out 3 of our families with NO prior warning as to why, even going so far as to call the POLICE to come and escort them off the property. My husband received a phone call stating that the front desk got a noise complaint, and when they were satisfied that there was actually no loud noises coming from the room, they responded with, "We wouldn't want to have to call the police". Completely ridiculous and unacceptable behavior, especially as our options were limited and we were coming from Buffalo, NY. What a way for Marriott properties to treat their Titanium Elite members. I would caution you that if you are traveling with any children, especially those that make ANY noise or may walk faster in the hallway than this staff may find appropriate, to stay in another hotel. This behavior was like nothing I have ever encountered while traveling.

Clean, spacious, value with great service.

It was convenient.

Pretty decent hotel for the price. Rooms are due for renovation.

Large rooms, friendly staff. Broken bathroom fixtures.

Arrived Friday they said they clean rooms every other day. If needed daily request it. Sunday I let my kids sleep longer missed cleaning. Called at 1 front desk said we are short staffed and they are going home we don’t have anyone now. I said can I at least have towels. They brought 2 shower towels. Front dest staff is rude rude. Will not be returning.

It might be a good idea to go around to each room and stairwell door and adjust the soft close mechanism so the doors shut more quietly. It’s unfortunate that most guests don’t have the wherewithal, common sense, courtesy, etc. to take a few seconds out of their days to stand by the door to make sure it closes as quietly as possible. It’s not pleasant to endure several door slams late into the night and early morning.

Hotel was clean and beautiful! We had a suite with sofa bed and it was so spacious that the 4 of us were very comfortable! Very modern design. Love the bathroom layout and the big shower. Breakfast and staffs were great!