Home2 Suites by Hilton Houston Willowbrook

Hotels
Home2 Suites by Hilton
9 (281 reviews)
7815 Willow Chase Boulevard , Houston , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Cons:
Dirty rooms
Poor breakfast options

Categories

Cleanliness
7.33
Guests reported dirty rooms, hair on towels, and unclean elevators.
Service
9.8
Staff were friendly and helpful, despite some issues with communication.
Location
9.84
Convenient location for proximity to the hospital.
Room Quality
8.79
Rooms were described as spacious and comfortable, but some had issues.
Amenities
9.82
Guests appreciated the mini-kitchen and space in the rooms.
Value for Money
9.78
Considering the spacious rooms and amenities, it offers decent value.
Food and Beverage
8.33
Breakfast options were lacking, with comments on the self-service biscuit bar.
Overall Experience
8.3
Mixed reviews with some negative experiences impacting the overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:52

Property Description

Modern Amenities
Home2 Suites by Hilton Houston Willowbrook offers non-smoking rooms with free WiFi, flat-screen TVs, and air conditioning. Guests can enjoy the outdoor swimming pool, fitness centre, and hot tub during their stay.

Convenient Location
Situated near CityCentre Plaza, this 3-star hotel is conveniently located just a short drive from popular attractions like Memorial Park and Houston Arboretum and Nature Center. The George Bush Intercontinental Airport is also easily accessible, making travel a breeze for guests.

Family-Friendly Accommodation
With spacious family rooms available, this hotel is perfect for guests traveling with children. The 24-hour front desk, business centre, and safety deposit boxes provide added convenience and peace of mind for families during their stay.

Experience comfort and convenience at Home2 Suites by Hilton Houston Willowbrook. Book your stay now for a memorable trip to Houston.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 7 per day.

Location

Guest Reviews

9
Based on 281 reviews
Cleanliness: 7.33
Service: 9.8
Location: 9.84
Room Quality: 8.79
Amenities: 9.82
Value for Money: 9.78
Food and Beverage: 8.33
Overall Experience: 8.3
V
Vanuvito couple us
4
2026-04-02 via Nuitee
S
Sandra couple us
9
2026-03-23 via Nuitee
R
Rita couple us
8
Cons:

Was charged a $65 deposit after messaging them a day prior to see if a deposit was needed and the answer was no.

2026-03-19 via Nuitee
F
Francisco family_with_children us
4
2026-03-18 via Nuitee
V
Victor couple us
9
Enjoyed my stay
Pros:

Good location and price

2026-03-16 via Nuitee
K
Kim family_with_children us
9
2026-03-15 via Nuitee
T
Trameika couple us
1
I won’t be staying here ever again.
Pros:

All amenities were closed during my stay. The property was dirty due to construction. My sink was stopped up and I let the front desk know the first day and it never got fixed. No room service until I called and asked for the room to be cleaned. Everything was terrible. Mold in drains.

Cons:

Everything.

2026-03-04 via Nuitee
O
Ortega family_with_children us
9
Good
Pros:

Good

Cons:

Nothing

2026-01-19 via Nuitee
W
Wilfredo solo_traveller us
10
Exelente
Pros:

Si

Cons:

Todo bien

2026-01-17 via Nuitee
W
Wilfredo family_with_children us
10
2025-12-29 via Nuitee
D
Discover747288 Couples
2
First visit to Houston and was the worst
Pros:

Our room was full of ants. We were in room 334. Moved us to Room 332 and it has a loud hvac unit. We Got no sleep. Had to be at the airport at 5 a.m. Had to get up at 3 a.m. for this flight. Got no sleep and no one at the front desk ever answered our calls. I’ll take that back. They only answered the first time for the ants in the first room. This was the worst trip ever and my very first time in houston. The hotel lobby furniture has rips and tears. Not very appealing to the eyes if this is the first thing a guest sees.

2025-12-24 via Tripadvisor
P
Patty couple us
9
We were here because of proximity to hospital and this was a great and convenient place to stay.
Pros:

Although this wasn't a new hotel it was very clean. We booked a suite and it was really roomy and included a desk, sofa and mini-kitchen. The beds were super comfortable! It seemed very well constructed because you couldn't hear other guests in next door rooms. We appreciated the water pressure in the shower also. The staff were friendly and helpful.

Cons:

Nothing

2025-11-27 via Nuitee
O
oneshotkid solo_traveller us
7
Pros:

The morning front desk guy was awesome and super chill the over all room was clean and the breakfast was super good👌

Cons:

The floors in the elevators were extremely dirty the floor in my room 408 was also dirty both could use a really good carpet clean there was a few stains on my sheets and leftover hair and one of the towels as a person who manage vacation rentals I know things like this happens from time to time so I really didn't make a big deal about it but the carpet area in the elevators was a big deal because that's the first impression for the guests along with the front desk Team

2025-11-25 via Nuitee
C
Connie couple us
10
Very good
Pros:

We enjoyed our stay here, the service was great and the room was clean.

2025-11-02 via Nuitee
O
Oscar family_with_children us
4
great but disappointing shower relax time
Pros:

accomodations were excellent .... space and a/c amazing

Cons:

need new shower head with better flow....Moen is an outstanding one i have at home....also no maid service daily....i would pay extra had i been told it was every other day...

2025-10-25 via Nuitee
C
Cierra couple us
10
2025-09-30 via Nuitee
F
FABIAN family
8
Pros:

Room was spacious. Bed was comfortable. Initial check in did not go well because room was not ready. Staff found us another room that was ready to check in.

2025-09-22 via Nuitee
W
Wilson couple us
10
2025-08-27 via Nuitee
F
Fabian solo_traveller us
10
2025-08-23 via Nuitee
S
Sara
6
Pros:

Dirtiest Home2 Suite I’ve ever stayed at. Rest room was dirty! Hair all over towels and shower. Also found hair on the bed. Breakfast staff was not friendly at all.

2025-08-15 via Nuitee