Homewood Suites By Hilton Augusta

Hotels
Homewood Suites by Hilton
9.4 (361 reviews)
377 Western Avenue , Augusta , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly staff
Good amenities like kitchenette
Cons:
Cleanliness concerns
Overpriced for some guests
Limited breakfast options

Categories

Cleanliness
8.74
Issues with cleanliness noted, including mold in the shower and dirty comforters.
Service
10
Staff were described as kind and respectful, with good service overall.
Location
10
Convenient location mentioned for family visits and general accessibility.
Room Quality
9.24
Rooms were spacious and comfortable but showed signs of wear and tear.
Amenities
9.24
Good amenities such as a kitchenette and 24/7 coffee in the lobby; however, breakfast options were limited.
Value for Money
8.74
Some reviews indicated the hotel felt overpriced for the quality provided.
Food and Beverage
9.24
Breakfast options were decent, but some users found them lacking in quality.
Overall Experience
10
Overall stay was enjoyable despite some specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:40

Property Description

Modern Comfort and Convenience

Fitness Center and Indoor Pool
Stay active and refreshed during your stay at Homewood Suites By Hilton Augusta with our well-equipped fitness center and inviting indoor pool.

Business-Friendly Amenities
Whether you're traveling for work or leisure, take advantage of our 24-hour front desk, business center, and free property-wide WiFi. Perfect for staying connected and productive throughout your visit.

Book your stay at Homewood Suites By Hilton Augusta for a seamless blend of modern amenities and comfort. Enjoy our convenient location near popular attractions and make the most of your time in Augusta.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.4
Based on 361 reviews
Cleanliness: 8.74
Service: 10
Location: 10
Room Quality: 9.24
Amenities: 9.24
Value for Money: 8.74
Food and Beverage: 9.24
Overall Experience: 10
G
Gunar solo_traveller us
8
Pros:

It is a clean modern hotel. Convenient parking and close to freeway interchanges. The on site washer and dryer was a bonus. Hotel met all our needs.

Cons:

All was good, possibly a little less air conditioning in the lobby area

2026-07-18 via Nuitee
N
Nima solo_traveller us
10
2026-07-18 via Nuitee
S
Sebastian family_with_children de
8
Pros:

Gut, keine größeren Probleme

Cons:

Zimmer zur Straße etwas laut.

2026-07-12 via Nuitee
C
Cana couple us
10
2026-07-06 via Nuitee
L
Leslee couple us
7
Good almost great hotel that needs to just smooth a few things out
Pros:

I liked that the staff was friendly, the rooms were comfortable and the breakfast on two of the three days was very good. I forgot to say we needed the sofa bed made and the staff came to make it up for us… they were very pleasant. The place felt reasonably clean, maybe could have been a little bit cleaner but it was cleaner than many places. It has a nice little outdoor seating area.

Cons:

The room wasn’t completely ready for us when we got there. There were dishes still in the dishwasher (but thankfully the dishwasher light showed they were cleaned) and there was a rolled up blanket in the closet that I wasn’t sure if it was cleaned or not.
I forgot to say we needed the sofa bed when I first made the reservation, and when I called the desk they said they weren’t sure if there was any staff around to come and help us with making it up till tomorrow. The front desk employee was very sweet and pleasant; the hotel really needs to have at least one person around though in case customers need help like that.
The pool wasn’t open the whole time we were there which makes me feel that we should have had at least a small percentage taken off of the price of our stay (since we weren’t able to use an amenity that is part of the cost), even if it was $25 or $30 off of total price of our whole stay. The breakfast was great on two of the three days. A nice lady was setting the breakfast on the two days it was wonderful. The one day it was eh not great; I don’t know who prepared it but it wasn’t great and there was no pitcher of water around for a while, so we had to ask, which was fine but the employee literally just took a cup and filled it at the sink…we wouldn’t have minded just doing that ourselves…I think other guests might have liked easy access to a pitcher set out, so they wouldn’t have had to find someone to ask for water.
And a minor thing but just something to note..the ice bucket in our room was cracked through the bottom.
I felt like this hotel was owned by someone who is newer to the hotel business and was trying hard but just needs to smooth out the system a little more before it becomes it’s full potential of being a really great hotel…it’s like it’s very close to being great but needs to work out a number of kinks.

2026-07-05 via Nuitee
N
nickkR6320OD Family
10
Perfect Spot for a Roadtrip Layover
Pros:

Stayed at this property with family as a stop on our roadtrip to Canada. It was very clean and comfortable. The staff were pleasant to interact with. The grounds were well-kept and my kids enjoyed the pool. Even the breakfast was above expectations.

The location was exceptionally convenient on and off the highway and very close to dining options we chose for our evening meal. We’d happily stay here again for a bit longer to explore all Augusta has to offer

2026-07-04 via Tripadvisor
J
Jennifer family_with_children us
10
2026-07-03 via Nuitee
D
Dan extended_group us
8
Pros:

Breakfast was great and thanks for having gluten free options

2026-07-02 via Nuitee
G
Geralyn couple ca
10
2026-06-22 via Nuitee
R
Richard couple us
5
Cons:

Did not have hot water of the nights we was there

2026-06-20 via Nuitee
S
Steve solo_traveller us
8
Nice place. Good breakfast!
Pros:

Clean and updated. Nice breakfast

Cons:

No complaints

2026-06-17 via Nuitee
J
Jean family_with_children us
8
Not happy because of pool. Left a day early.
Cons:

Unable to use the pool, it was under construction.

2026-06-12 via Nuitee
F
Felicia solo_traveller us
1
Cons:

Did have hot water on Wednesday are Saturday
Pool was closed

2026-06-10 via Nuitee
J
James couple us
3
Not great, won’t come again.
Pros:

It has AC and I did appreciate that.

Cons:

I could hear everything from my room. Doors slamming, people talking, and people moving things around. The bathroom door didn’t latch. And walking through the hotel itself it was hot and humid. The bed itself was extremely hard and not comfortable, felt like I was sleeping on the ground in the wood.

2026-06-08 via Nuitee
L
Libor family_with_children cz
9
2026-05-27 via Nuitee
T
TuscanWanderer Business
2
Beware of Surprise Charges After Checkout!!!
Pros:

I stayed at the Homewood Suites in Augusta during a two-day work trip with my wife and two young daughters. On the morning of checkout, I requested a late checkout and was told noon instead of the standard 11am. I explained to the front desk that I had a work obligation ending just before noon, we only had one vehicle, and checking out beforehand wasn’t realistically possible with my family there. I also stated we would do our best to be out by noon, but it could be slightly after.

At no point during this conversation was there any mention whatsoever of a late checkout fee. In fact, the hotel’s own posted check-in/check-out policy lists the “Late Checkout Fee” as $0.00.

Despite that, I later discovered an additional charge on my credit card labeled “ADD-ON Late Checkout-Out” for $81.75.

This feels incredibly dishonest and retaliatory. Based on the interaction, it’s hard not to believe the front desk manager took issue with my pushback about the noon checkout and decided to abuse their discretion by quietly adding a charge they never disclosed, hoping it would go unnoticed.

Charging guests undisclosed fees after the fact is unacceptable. If there are conditions or penalties attached to a late checkout, those should be communicated clearly upfront — not hidden on a credit card statement afterward. What should have been a straightforward business stay instead left me feeling nickel-and-dimed and deliberately taken advantage of.

2026-05-24 via Tripadvisor
M
Muriel couple us
9
2026-05-17 via Nuitee
A
Aimee solo_traveller us
3
No pool. No communication. Gross, dirty dishes.
Pros:

The breakfast is amazing. There is plenty of space.

Cons:

The pool was closed and I didn't get notified. The entire reason we went was for the pool. My son had 2 friends sleep over at the hotel with us for pizza and swimming. We have goggles, and matching floats ready and were excited to swim.
The dishes in the dishwasher were dirty and had food stuck to them. I expected the dishes to be in the cupboard and clean. It was pretty gross having to hand wash someone else's stuck-on-food plates!

2026-05-17 via Nuitee
R
Ryan solo_traveller us
10
2026-05-10 via Nuitee
S
STEPHEN couple us
10
2026-04-25 via Nuitee