Pets allowed

Facilities

Free breakfast
Full-service spa
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Wheelchair accessible
Elevator
See all facilities

Review Highlights

Pros:
Beautiful staircase
Good value for money
Cons:
Poor communication regarding dining reservations
Cleanliness issues in certain areas

Categories

Cleanliness
7.98
The cleanliness of the hotel facilities, especially in the spa area, requires improvement.
Service
9.45
Overall service was mixed, but with positive aspects like the nice receptionist.
Location
7.99
Location is noisy and not as scenic as advertised, which negatively affected the experience.
Room Quality
7.94
The rooms and bathrooms need improvement, as noted in a review.
Amenities
8.97
Pool and outdoor areas are well-maintained, but the spa could use updates.
Value for Money
8.93
Good value considering the amenities and overall experience.
Food and Beverage
6.98
Dining experience was unpleasant due to lack of information about restaurant reservations.
Overall Experience
8.95
Despite some issues, the overall experience can be considered good.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 22:32

Property Description

Luxurious Spa Services and Pool Options

Indulge in a pampering experience at the full-service spa offering massages and body treatments, along with relaxing outdoor and indoor pool facilities.

Delightful Dining and Entertainment

Savor a delicious meal at the hotel's restaurant or enjoy the convenience of room service. Unwind with a drink at the bar/lounge or poolside bar, and start your day right with a complimentary buffet breakfast.

Convenience and Comfort

Benefit from complimentary wireless internet, concierge services, and a 24-hour front desk. The hotel's air-conditioned rooms feature modern amenities including flat-screen TVs, minibars, and private bathrooms with luxurious toiletries.

Book your stay now at Grand Hotel Telese for a luxurious and memorable experience!

Important information:

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
  • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • A car is recommended for transportation to and from this property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NAP

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Transportation

    Car recommended

  • Pets

    Pet max weight (per pet) in kg is 10

  • Pets

    Pets cannot be left unattended

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

8.4
Based on 66 reviews
Cleanliness: 7.98
Service: 9.45
Location: 7.99
Room Quality: 7.94
Amenities: 8.97
Value for Money: 8.93
Food and Beverage: 6.98
Overall Experience: 8.95
9
910karrena Family
4
Costly Reservation Problem with Grand Hotel Telese
Pros:

I was invited to a destination wedding at the Grand Hotel Telese in Telese Terme about an hour away from Naples, Italy, in August 2025. I went to their website to reserve 2 rooms, a single for me and a triple for my son and 2 grandsons thinking we would stay 3 nights. Plans changed and I wanted to revise the reservation for these two rooms for only one night. We planned to spend the other 2 nights in Naples.

It turned out that my reservations did not go through the hotel but through a third party where the stay had to be paid for in advance. The third party was Booking.com. They told me to cancel the reservation and get a new reservation. I canceled and got cancellation confirmation numbers. One room was fully refunded but not the other.

When I called to get this mistake corrected, Booking.com said the matter was completely up to the Grand Hotel Telese. I called GHT and they said to call Booking.com. I asked to speak to the hotel manager who dodged my repeated calls.

I blame GHT for not representing me to their contractor to get my money refunded. I am also sure that the hotel employees knew when I arrived that I had a booking for three rooms: the one night for a single and for a triple plus the three nights for the single Booking.com claimed I never cancelled.

Not only did I try to get GHT and Booking.com to refund my money (which was just under $500) but a concierge service that I engaged to help me (with rebooking at GHT and meeting my other hotel needs for that trip) also tried for weeks to talk to the GHT manager. He refused to make himself available.

2025-10-18 via Tripadvisor
R
robert
8
Pros:

Staff not so good.

2025-10-07 via Nuitee
L
lillanita_2025 Couples Norway
6
Nicer in the pictures than in reality
Pros:

The main building is stately and beautiful as the pictures show. The surroundings are noisy with a busy road and the location is not as scenic as the website illustrates. We were welcomed by a nice receptionist who did not speak English. Therefore, we were not explained that we had to reserve a table in the restaurant for dinner. So, we did not have a pleasant dining experience. When we asked the receptionist (a different one) if it was possible to have room service, he said that it was not possible. When we asked why we had not been made aware that we had to reserve a table for dinner, he questioned this, said that it was routine for everyone to receive this message upon arrival, as if we were lying. It felt undignified and was a not very pleasant experience. We had to drive down to the city and finally found a pizza restaurant. The spa department is old but the massage session was excellent with a good masseuse. We suppose to have a robe in our Superior room, no robes where found, so we thought we might get those in the Spa. But, we did not. She told us to talk to the reception, but after the unpleasant experience last night, we did not want to. The outdoor pool was closed when we arrived, so unfortunately we were not able to use it. The entire facility except for the mainbuilding is ready for a makeover. As for service, we will give the hotell just 2 stars.

2025-09-24 via Tripadvisor
F
Fabrizio family
6
Pros:

Stuttura un po’ datata sopratutto nella zona SPA, piscina e prato molto bello, camera e bagno da migliorare.

2025-08-15 via Nuitee
A
Antonio
10
Pros:

Beautiful hotel, especially the staircase

2025-07-29 via Nuitee
A
antonio
8
Pros:

ottimo per qualità prezzo, aree esterne e piscina confortevoli e ben curate.

2025-07-23 via Nuitee
L
Luigi partner
8
Pros:

L hotel è molto grande, da la possibilità agli ospiti di utilizzare l area piscina, ristrutturata da poco, tenuta molto bene, le camere sono spaziose, la colazione è varia e servita in giardino.noi trascorriamo volentieri qualche weekend di relax.

2025-07-07 via Nuitee
D
diana
10
Pros:

Beautiful property. Staff respectful and courteous. Reception, Vincenzo especially, do accommodating and professional. Highly recommend to stay at this property

2025-06-15 via Nuitee
L
Luke
10
Pleasant stay
Pros:

Travelling for a wedding that took place at this hotel. Booked for 5 nights, beautiful hotel, comfortable room and outstanding service. Rooms are basic which is expected in this part of Italy, no kettle or tea and coffee available in room however comfortable bed, clean and ideal for what we needed. Fantastic spa and pool facilities. Would book again when visiting family. Supermarket and town a short drive away but too far to walk so would recommend car rental.

2025-06-14 via Nuitee
G
Giulia
10
Pros:

We stayed at hotel for our daughter's wedding and the staff went out of their way to make her day so special especially the maitre d of the restaurant.Food was very good & swimming pool amazing.

2025-06-12 via Nuitee
R
Robyn
10
Pros:

Lovely staff, great location and fantastic food!

2025-06-05 via Nuitee
J
June1966 Family
10
Great Hotel to stay. Especially for special occasions and events.
Pros:

Excellent Hotel for events. We attended a family wedding held here. Everything you could ever wish for. Beautiful grounds, Hotel, professional and attentive staff. Clean rooms. All areas are huge. They utilise everything they have to make your stay special. Well run hotel. A special mention about Archangel. This man is exceptional at his job. Extremely hardworking, pulled everything together to make the events happen. 5 stars plus!! Also Salvatore in the restaurant. Nothing too much trouble. Very polite and friendly. Made us feel very welcome.

2025-06-02 via Tripadvisor
E
Enrico
6
Pros:

La colazione è da rivedere completamente pochissima varietà e qualità.

2025-05-13 via Nuitee
G
Gaetano partner
8
Pros:

Struttura molto bella e personale molto gentile. La camera molto bella con terrazzino sul giardino di ingresso, le uniche due pecche sono sul bagno (evidentemente datato e che non rispecchia la modernità della camera) e sulla piscina termale che a mio parere è risultata troppo affollata per l'esigua grandezza della stessa.

2025-04-27 via Nuitee
A
Antonio family
8
Pros:

We stayed over two weeks. Daily breakfast excellent
Very clean, helpful staff. However pool amenities and spa are additional and not open daily. Shower stall floor is very slippery with no handrails.

2024-10-11 via Nuitee
M
Marion partner
8
Pros:

An imposing property in beautiful surroundings, with lovely, well-appointed Spa.

Pleasant, helpful staff; excellent buffet breakfast. Slightly let down by very limited dinner menu.

2024-09-29 via Nuitee
C
chieko
8
Pros:

pool n terme

2024-08-28 via Nuitee
M
Mike
10
Grand Hotel Telese - family holiday
Pros:

Great facilities for the family - 3 pools all available to our youngsters

2024-08-27 via Nuitee
M
Marisa
6
Pros:

Our stay was pleasant. Unfortunately air conditioning Was not working and made eung in the rooms and sleeping near impossible due to overheating. I alerted the staff 3 times to cool the room temperature finally someone came to control the problem but unfortunately the problem was not rectified

2024-08-26 via Nuitee
V
valerio family_with_children
6
Pros:

Bella struttura, comoda e rilassante. Lato negativo: disorganizzazione del ristorante e della sala.

2024-08-18 via Nuitee