Four Points by Sheraton Surabaya, Tunjungan Plaza

Hotels
•
Four Points by Sheraton
9.4 (762 reviews)
Jl. Embong Malang 25-31 Surabaya , Surabaya , id

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
BBQ facilities
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Clean and spacious rooms

Categories

Cleanliness
9.18
Consistently clean and well-maintained facilities, as noted in multiple reviews.
Service
9.95
Exceptional service highlighted by numerous guests, with staff going above and beyond expectations.
Location
9.69
Excellent location next to Tunjungan Plaza, providing great convenience for shopping and dining.
Room Quality
9.34
Rooms are described as huge, clean, and with great views, contributing positively to the stay.
Amenities
9.17
Good amenities were mentioned, including quality dining experiences in the hotel's restaurants.
Value for Money
9.13
Guests feel the experience is worth the price, despite it not being the cheapest option.
Food and Beverage
9.18
Dining experiences were well-received, with good service and quality food reported.
Overall Experience
9.55
Overall stays have been described as enjoyable and memorable, with a strong likelihood of return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:02

Property Description

Luxurious Accommodation in Surabaya's Business District

Convenient Access to Tunjungan Plaza Shopping Mall
Indulge in a shopping spree with direct access to the mall from the hotel.

Dining Options and Relaxation
Enjoy delicious à la carte dishes at Lime Restaurant, delectable baked goods at Wrapped, and evening cocktails at the Lobby Lounge.

Experience comfort and convenience at Four Points by Sheraton Surabaya, Tunjungan Plaza. Book now for a memorable stay in Surabaya's bustling business district.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for Rp 550,000 per person per night when using an existing bed.
    People no matter the age stay for Rp 665,500 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 762 reviews
Cleanliness: 9.18
Service: 9.95
Location: 9.69
Room Quality: 9.34
Amenities: 9.17
Value for Money: 9.13
Food and Beverage: 9.18
Overall Experience: 9.55
P
Paul • solo_traveller • nl
8
2026-02-13 • via Nuitee
M
Minori • solo_traveller • jp
9
2026-01-31 • via Nuitee
I
Irwan • family_with_children • id
10
Pros:

everything good

2026-01-30 • via Nuitee
Y
Yusop • solo_traveller • bn
9
Pleassnt stay and nice breakfast
Pros:

Near to the mall

Cons:

Non

2026-01-28 • via Nuitee
A
Adipoetra • couple • id
10
It’s excellent
Pros:

It’s location

Cons:

Nothing

2026-01-26 • via Nuitee
P
PAUL • couple • pg
9
Pros:

Breakfast had a superb selection of local and western foods, location right next to the Plaza is awesome

2026-01-20 • via Nuitee
S
stefanus • solo_traveller • id
6
2026-01-19 • via Nuitee
P
PREMAWATHY • solo_traveller • my
10
excellent
Pros:

breakfast and friendly staff service start from entrance until lobby

Cons:

no any

2026-01-19 • via Nuitee
K
Kristiana • couple • id
9
I wlii stay here again next time,when visit surabaya
Pros:

Very helpful staff, good location,

Cons:

Nothing bad, everything good

2026-01-19 • via Nuitee
N
Nurul Farahin • family_with_children • sg
9
Clean and great hotel next to shopping mall
Pros:

Everything was very clean, toilet is great. Bed was very comfy. Restaurant had huge variety.

Cons:

Check-in could be a bit faster :)

2026-01-19 • via Nuitee
N
nathalie • extended_group • nl
9
2026-01-18 • via Nuitee
M
Mazlin • family_with_children • my
10
Pros:

Location is good- easy access to SOGO, variety of food choices and they were all delicious. Even the vege drinks were nice. I did not expect there was turmeric drink too 😆. My family really enjoyed the stay.

Cons:

Nothing

2026-01-15 • via Nuitee
A
amelia Edwina • family_with_children • id
10
2026-01-10 • via Nuitee
H
Hasni • extended_group • my
7
A short but nice stay
Pros:

Location

Cons:

No direct access to the mall and the steps

2026-01-05 • via Nuitee
B
Benny • family_with_children • id
7
2026-01-05 • via Nuitee
O
Olaf • family_with_children • mt
10
2026-01-04 • via Nuitee
E
emmasani • Couples
10
Recommended hotel to stay in Surabaya
Pros:

Excellent location - right next to Tunjungan Plaza. A huge mall. You can get anything everything here.
Good hotel atmosphere- family friendly.
Huge room with great view and clean
Not really cheap but worth it!
We managed to get corner room - very quiet.
Good service from all the staff - always greeting us.
Special shout out to FRISKA at front desk who welcomed us warmly and recommended us to upgrade to a better view room with additional cost. We managed to see the city firework from our room with full glass windows. FRISKA also arrange a special surprise cake for us during our 37th Wedding Anniversary. Thank you!
Special thanks to PUTRI too at front desk - she let us checked out at 3:00pm just nice for our flight out at 7:00pm.
Also to DAUD at Lime Restaurant who is always cheerful and always chat with us during breakfast.
Overall it was a great stay!

2026-01-03 • via Tripadvisor
A
Andita • couple • au
10
The staff is always go above and beyond to provide for the guests. It’s my 4th time staying there everytime I came back
Pros:

Everything was on point

Cons:

None

2026-01-02 • via Nuitee
S
sutiantol • Family
10
Mr
Pros:

Ms Lena was served with very attractive. The hotel also very professional. When I left my wallet, the staff found and keep it in reception.

2026-01-01 • via Tripadvisor
R
Rosalie • family_with_children • id
10
2025-12-31 • via Nuitee