Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Outstanding location and views (tea gardens, valley, mist)
Polite, professional and attentive staff
Good restaurant and caring chef/front-office team
Clean, cozy and comfortable rooms reported by several guests
Extensive breakfast/positive food experiences
Cons:
No swimming pool (multiple mentions)
Inconsistent room quality and maintenance in some units
Housekeeping issues and at least one reported theft from a room
Strong paint/chemical smell in corridors due to repairs
High tea experience reported as both very good and very bad by different guests

Categories

Cleanliness
7.4
Mixed feedback: several guests praised clean and tidy rooms, but there are notable complaints about dirty floors, blankets and bathrooms in some rooms, inconsistent housekeeping standards and a reported theft after cleaning.
Service
9.6
Strong positive sentiment: multiple mentions of polite, professional and attentive staff from security to management and praise for front-office and restaurant personnel; a single serious negative (stolen charger and limited investigation) lowers this slightly.
Location
9.8
Overwhelmingly positive: repeatedly praised views, tea garden/valley setting, isolated scenic location and excellent viewpoints; considered a primary strength of the property.
Room Quality
7.2
Mixed: several guests found rooms cozy, spacious and comfortable, while others reported poor maintenance, rooms resembling staff quarters and unpleasant conditions in specific units; some corridors smelled of fresh paint due to repairs.
Amenities
7
Moderate sentiment: property offers good ambience and activities but several guests noted the absence of a swimming pool and some inconsistency in ancillary offerings (high tea experiences varied).
Value for Money
10
Generally positive perception: many guests recommended the hotel and praised the overall package (location, service, meals); one guest disputed compensation handling after a theft but most feedback indicates guests felt the stay was worth the price.
Food and Beverage
9.4
Mostly positive: restaurant and chef received high praise for quality, thoughtful menu and personalised requests; high tea received both excellent and poor comments, so overall sentiment is very good with minor inconsistencies.
Overall Experience
10
Predominantly excellent: many glowing reviews describe an otherworldly, exclusive experience with strong recommendations to return; isolated negative incidents (room quality, housekeeping, theft) are noted but do not dominate overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 10:20

Property Description

Welcome to our charming hotel!

Luxurious Amenities: Indulge in our spa baths and complimentary toiletries, relax in rooms with cozy seating areas, and enjoy entertainment on flat-screen TVs.

Family-Friendly Fun: Keep the little ones entertained at the children's playground while you stay active at the fitness centre. Explore our garden or unwind in the games room for quality family time.

Convenience at Your Fingertips: Benefit from free WiFi, on-site dining at our restaurant, and the option of car hire. With 24-hour front desk service, we ensure all your needs are met seamlessly.

Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.8
Based on 384 reviews
Cleanliness: 7.4
Service: 9.6
Location: 9.8
Room Quality: 7.2
Amenities: 7
Value for Money: 10
Food and Beverage: 9.4
Overall Experience: 10
W
Waleed Sulaiman • extended_group • om
10
Pros:

View and stuff were very nice

Cons:

No swimming pool

2026-10-31 • via Nuitee
A
Ali • family_with_children • nl
10
Pros:

The view from our room was amazing.
The staff were all very good, attentive!

2026-10-29 • via Nuitee
S
Sharm • family_with_children • in
9
Pros:

Shaky and Anuraj were very good in the hospitality and services.

2026-10-24 • via Nuitee
حسن • couple • sa
10
2026-10-21 • via Nuitee
B
Baskaran • couple • in
10
Pros:

Property was good and views are awesome and clean

2026-10-21 • via Nuitee
H
H • family_with_children • in
10
Pros:

Room, facilities, cleaninesa

2026-10-20 • via Nuitee
B
Biraj • couple • fr
9
everything was really good the check-in process checkout process the staff were really kind and the food was really good
Pros:

i really love the location and view from here.

Cons:

I wish i could use youtube, netflix or watch movie in tv

2026-10-19 • via Nuitee
A
Anthony • family_with_children • in
10
Pros:

Sameer and Athira gave us a very warm welcome and a very well supportive.

2026-10-17 • via Nuitee
J
jithin • family_with_children • in
10
Pros:

Food and stay were good..staffs were very polite

Cons:

Nothing to mention

2026-10-14 • via Nuitee
N
Nitin • family_with_children • in
10
Great stay and location
Pros:

Great hospitality and food buffet

Cons:

NA

2026-10-13 • via Nuitee
M
Mushaal • family_with_children • om
8
Than you all
Pros:

تعامل الموظفين جميل ولطيفين الموظف عادل وسميرة موقع الحلو وجميل والفيو رائع جدا المكان بارد

Cons:

اللفت بطيئ

2026-10-12 • via Nuitee
T
T Nair • solo_traveller • in
10
2026-10-11 • via Nuitee
D
Dubey • solo_traveller • in
10
Amazing Stay. Great Hospitality
Pros:

The hospitality was amazing.

Cons:

The 6th floor had no access via lift and this information was not clearly mentioned in the listing. So we had a little trouble while checking in but the staff at hotel was great and switched our rooms.

2026-10-07 • via Nuitee
R
Roger • family_with_children • in
7
2026-10-07 • via Nuitee
P
Prerana • solo_traveller • in
10
2026-09-19 • via Nuitee
S
Shamily • solo_traveller • in
10
Pros:

Extremely pleasant stay and accomodating staff. Had a very nice time with my husband on our honeymoon would recommend to others as well.

2026-09-18 • via Nuitee
S
Sindhuya • couple • nl
10
Fantastisch
Pros:

Het was prachtig en heel mooi en rustgevend! Alles was goed gergeld. En hele lieve personeel! Voelde me gelijk welkom!

2026-09-16 • via Nuitee
B
Bino Pradeep • solo_traveller • in
10
2026-09-13 • via Nuitee
R
Ramkumar • solo_traveller • in
9
2026-09-12 • via Nuitee
R
Ramkumar • solo_traveller • in
9
2026-09-12 • via Nuitee