Hotel El Faro

Hotel El Faro is a beautiful hotel by the beach with a big swimming pool and a pool bar. The staff at the restaurant and bar were excellent and helpful. Also the cleaning staff was very nice and cooperative with cleaning hours.

Our problem was the management of the hotel. The manager would not let all members of our group to check in to the hotel as the hotel had some connection problem with Expedia. Note: the room was reserved and payed a year in advance and the confirmation had been sent to the hotel. Yet this was made our problem, which we obviously could not solve as we do not work for Expedia.

The manager also discarded agreements on prices to enter the pool (for friends staying outside of El Faro) and services included in the payed price.

Without these problems, our stay would have been beyond expectations and the hotel would have been a true value for money.

El Faro on tyylikäs hotelli meren rannassa, jossa on upea allasalue ja kivat puitteet muutoinkin. Henkilökunta on erittäin ystävällistä ja avuliasta.
Hotellin manageri käyttäytyi todella tylysti: palveluehdot ja hinnat muuttuivat koko ajan ja tietysti asiakkaille huonoon suuntaan. Olimme tulleet viettämään hääjuhlaa, ja oli todella harmillista, kun hääpari joutui pahoittamaan mielensä juuri ennen seremoniaa johtajan ladellessa uusia ehtoja, joista hän ei ollut maininnut mitään aiemmin.
Hotelli oli vähän eristyksissä, sillä lähimpään kylään on useita kilometrejä, ja olimme siis riippuvaisia paikan ravintolatarjonnasta ja tietty myös hintatasosta (joka oli vähintäänkin puolta kalliimpi kuin missään muussa vierailemassamme hotellissa), Meidän täytyi tullessa jättää omat juomat respaan, omien eväiden "salakuljetuksesta" langetettiin sakkorangasitus..

Tykkäsin tästä paikasta. Korkeatasoinen hotelli jossa vietimme häitä. Puhdas, hyvä sijainti ja erinomaisen palvelualtis henkilökunta. Suosittelen. Ainoa joka häiritsi oli hotellin manageri joka tuntui joustamattomalta, epäluotettavalta ja kokolailla kireältä. Sovitut asiat pakkasivat muuttumaan kun tilanne tuli päälle.

I visited the hotel for my husband's birthday celebration and the staff made every detail I requested was special, everything was excellent!!

Beautiful and isolated modern-style hotel, with a large and clean infinite swimming pool right infront of the beach. Open spaces everywhere with ocean view, where the sound of the waves can be clearly heard.

buenas instalaciones, piscina excelente, atención agradable.

The pool at this hotel is AMAZING. We swam all day each day. There's a bar/restaurant and the food and drinks are good but pricey - by far the most we've paid in Guatemala. Make sure you've planned your transportation to/from in advance because arranging transportation is not something they do much of there (again unlike elsewhere in Guatemala). But, once I found a company, they happily called and made the arrangements. The beds were incredibly hard and you had to go to the office to switch out towels every time you needed a dry one - a small inconvenience, but drove me crazy. El Faro is clearly trying hard to be high end and the property is very nice, but there is no access to anything else unless you have a car. They didn't offer a shuttle or anything to the little town and the few other places we read about (and we didn't ask). They did stuff like mow the yard right by the restaurant the whole time we were eating breakfast. Again, a small thing, but there's a pricey meal that wasn't enjoyed. I got the feeling that we were among the very few who ever went there without their own car. The wifi is good. We loved the little porches off every room. We sat out there as much as possible. Fantastic view!

Pasamos unos dias muy agradables. Muy buena atencion de todo el personal. Lo unico que fallo fue el clima, pero algo que ustedes no pueden controlar.

Exagerado precio para las condiciones del hotel y la oferta de hoteles similares alrededor.

Muy bonitas instalaciones y buen servicio

Excelente lugar la atención estuvo muy bien por parte del personal del hotel

This hotel has great facilities and is family orientated.
Like 10K away from the Monterrico town.
Fair priced menu.
Kids menu very nice too.

Hotel nuevo, muy bien diseñado, super moderno y acogedor. Limpio. Le falta personal para agilizar el servicio de restaurante que se tarda mucho, comida muy cara

I actually had my doubts because the pictures looked incredible, we drove trough iztapa and into Monterrico when we first saw the El faro sign and we took a left into a dirt road in the middle of pashte fields, then we finally saw the huge gate, as the security guard lets us in the parking lot we started seeing how beautiful the hotel really was, not to mention the gorgeus front desk staff, the check in was the easiest and fastest I have ever experienced, as she showed us to our beautiful room, we walked through the pool area, at that point I knew I was gonna have a great time. The owners thought this out well, from the design to the towels and sheets, very nice place. They have a great food selection, but there still work to be done, they have the idea but they have to improve it, I ordered ahi tuna, they must of froze it and attempted to rapidly thaw it out by stick in the microwave, but that just cooked it, when this dish is well known for being served raw, but over all the food was good. I have to congratulate the bar tender at the pool, the guy just killed it with every drink I asked for, well made with quality liquor, mixers and made from scratch lime juice, best micheladas, margaritas and pina colodas I have ever tasted. The pool is huge and great for the whole family, i could be drinking, swimming, relaxing at the room's front porch or eating at the restaurant and always have my kids within site.

Nos fue muy bien, sobre todo mi hija estuvo feliz, que es lo importante

For a hotel so far from central monterrico, it should have more things to do. The lack of wifi and tv and the seemingly unimportance the staff placed on not providing it was frustrating. An expensive hotel should be better prepared. One hour with some guy in our room TRYING to fix something that should have been done the night before we arrived. Really? There were 20 rooms available and we got put in the one that didn't work with no care at all about my 8 year old sons wants. I got told while checking out,"the room next door is available"
Too little too late by then.
it is perfect for those who want to do nothing but relax near a beach in a beautiful hotel, but not for those who expect technology as well.

Went with my family and have a great weekend.
After checkout at 1:00pm you can stay using the installations.

My family and I were happy to have enjoyed this contemporary hotel. Every one on the hotel staff deserves recognition for an excellent service.

The pool design and social areas are well thought out and the rooms as well.

Originally planned for a two night stay and we were really happy to add an extra night to our trip.

You won't be disappointed.