Ela Beach Hotel & Apartments

Clean and friendly staff.

A very good beachfront location but the property is old and not really well maintained. we had a bad experience with service, request for early check in was ignored, no return call from the hotel on that. So we checked in later in the evening and was told that the room is not available due to AC issue so they gave us a smaller room with a extra bed for the first night and promised to move us to our room first thing in the next morning. However upon checking with the morning staff we found out that actually someone staying at that room and they have to wait until the guest chef out before we could move in. it was disappointing so we just stayed 2 nights and cancelled the subsequent nights. Overall it wasn't really a hotel experience, I would say the experience was similar to a lodge experience.

The food was nice.
The bed was comfortable.

They need a change of mattresses!! Like seriously!!
We couldn't order food after 11pm plus the food is Disgusting at the take away shop!!

Staff was always greeting with a bright smile and very profressiin

Breakfast buffet

A lot of maintenance needed.Our key didn't work, elevator under maintenance. Staff service needs to be repeatedly promoted before they react. Was quite a bad experience. Many other issues.

Good location and pool plus good access

Great short stay. Ocean view a plus.

The staff was eager to please and sincerely tied to do their best. However, three issues really frustrated me. First, I called the hotel the day before check-in to make sure the shuttle would be ready for me when I exited the airport. When I exited the the airport, there was no shuttle for 30+ minutes. My lunch appointment cancelled on me. Second, the USB outlets in my rokm didn’t work. I was told by 3 employees it would be fixed, but it never was. Three, I killed at least TEN roaches in my room. Eight were babies, and two were grown. Unacceptable. I didn’t complain because I was already settled for the night, and I couldn’t imagine packing my things to move to another room. Would I stay here again? Probably. I liked its proximity to the beach.

Friendly staff. Clean. Good food.

Convenient, beach front, with room for improvement, especially in bedding and overall cleanliness.

Easy no hassle check in. Nice view, quite.

It was OK

👍

It was easy no fuss check-in. Room was clean but needs repairs. Overall a good experience.

Good property only AC not well

Swimming pool facilities needs a bit regulated as they were lots of kids who are not staying in hotels were seen using the pool.

Great place

The staff are exceptional. Very friendly and effecient. The room was disgusting! There was mould on the ceiling in the bathroom. I could feel every spring in the mattress. The fridge disnt work. And the odor in the lobby area to the rooms was beyond words!!! I would take as littlw shallow breaths until i got to the reception. Steamships should be ashamed of how they expect their staff to work in that place. Its unhygienic for guests and staff.

Besides the ataff, there was nothing good about staying there.

I would not recommand this hotel to anyone.