Four Stars Hotel

Hotels
5 (1939 reviews)
26-28 Sussex Gardens , London , gb

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Children allowed

Facilities

Non-smoking rooms
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Concierge service
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Location
Service
Cons:
Cleanliness
Room Quality

Categories

Cleanliness
2.25
Reviews frequently mention unsatisfactory cleanliness, with reports of dirt and bedbugs.
Service
7.25
While some mentions are positive regarding staff interactions, inconsistent service quality is noted.
Location
8.75
Many reviews highlight the excellent location near key attractions.
Room Quality
2.75
Rooms described as very small, uncomfortable beds, and maintenance issues reported.
Amenities
2.75
Lack of facilities mentioned, very basic accommodations.
Value for Money
6.75
Some guests feel that the price is reasonable for the location despite the issues.
Food and Beverage
4.75
No specific mentions regarding food and beverage options, assigned standard rating.
Overall Experience
4.75
General feedback reflects a mix of good and poor experiences overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:31

Property Description

Central Location
Located in the heart of London, Four Stars Hotel offers easy access to popular attractions such as Paddington Station and Madame Tussauds.

Convenient Amenities
Enjoy the convenience of a shared lounge, a 24-hour front desk, and complimentary WiFi during your stay at this 2-star hotel. Private parking is also available on site.

Nearby Attractions
Explore iconic landmarks like The Serpentine and Lord's Cricket Ground, located just a short distance away from the property. With London City Airport within reach, Four Stars Hotel is the perfect choice for your stay in London.

Book your stay at Four Stars Hotel now for a memorable experience in the heart of the city!

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 25 per day.

Location

Guest Reviews

5
Based on 1939 reviews
Cleanliness: 2.25
Service: 7.25
Location: 8.75
Room Quality: 2.75
Amenities: 2.75
Value for Money: 6.75
Food and Beverage: 4.75
Overall Experience: 4.75
J
Jordan • solo_traveller • it
5
2026-03-27 • via Nuitee
C
Carina • couple • gb
4
Pros:

Location was fantastic Nice to have window room facing the front of the building.Nice mirror in bathroom. Chair and desk was helpful for my work. Otherwise room was spacious enough but very basic.

Cons:

No toiletries only one small bar of soap. No coffee or tea making facilities.bed was like a thin mattress sofa bed so sadly it was not comfortable and the room was a little cold.

2026-03-26 • via Nuitee
J
J T • solo_traveller • gb
6
2026-03-26 • via Nuitee
E
Eline • solo_traveller • be
3
Slecht
Pros:

Goeie locatie.

Cons:

Onvriendelijk personeel, erg kleine kamer met nog kleinere badkamer waar zelfs geen zeep te vinden was. Heel kleine en smal bed met een matras die geen matras was. Nooit meer dit hotel voor mij. Badkamer was ook erg vuil, overal haren en vlekken te vinden.

2026-03-23 • via Nuitee
A
Assel • couple • gb
1
2026-03-23 • via Nuitee
S
Sam • couple • gb
4
As expected and just a place to sleep.
Pros:

It was in a good, central location that gave us easy access to what we needed.

Cons:

The corridor reeked of cigarettes, as someone must have been smoking in their room. The curtain finishes were dusty. There were random long hairs on the bed and towels. The towels also had various stains on them. The lights didn’t work properly either.

2026-03-22 • via Nuitee
M
Mohamed • couple • gb
10
Pros:

Nice stuff

2026-03-21 • via Nuitee
Y
Yakov • solo_traveller • il
9
Pros:

Very small room, but had everything I needed for my short stay.
Very nice and helpfull staff.

2026-03-20 • via Nuitee
K
Knut • solo_traveller • no
7
Pros:

Hyggelig betjening, god lokasjon

2026-03-17 • via Nuitee
H
Hefin • solo_traveller • gb
4
I wasn't expecting much, but I was still a little bit disappointed
Pros:

Location is good, front desk staff are very friendly and good at their job

Cons:

The room was not very comfortable, the bed had springs you could feel, the shower was awful, I know it's the top floor but it was more like a tap than a shower, and I am sure I saw some small ants on some tiles in the bathroom

2026-03-16 • via Nuitee
M
M. • couple • it
3
2026-03-15 • via Nuitee
L
Lincoln • solo_traveller • gb
5
2026-03-14 • via Nuitee
L
Linda • solo_traveller • gb
8
Good value for money
Pros:

Good price and excellent value for money with private bathroom and great location.

Cons:

Old and dated decor, bathroom cubicle was small, no breakfast option.

2026-03-12 • via Nuitee
J
Jessica • family_with_children • gb
10
2026-03-12 • via Nuitee
N
Nabil • solo_traveller • gb
1
Pros:

Location

Cons:

Very cold room
Heating was off
No iron or iron board
Very small blanket

2026-03-11 • via Nuitee
K
Koenraad • solo_traveller • be
7
2026-03-11 • via Nuitee
M
Milva • solo_traveller • it
4
Sucio
Pros:

La ubicación es muy buena. Tiene buena conexión de transporte público y, para los que nos gusta caminar, está a poco más de 1 hora de las principales atracciones. También me gustó mucho la amabilidad del personal de recepción. Siempre muy atentos y dispuestos.

Cons:

La habitación era minúscula y estaba sucia. Tenía tierra acumulada de tiempo debajo de la cama, y la zona de la ducha tenía hongos. El baño era, literalmente, una cabina prefabricada instalada dentro de la habitación. Estuve 5 días y NADIE ni siquiera pasó a recoger la basura. Tuve que hacerlo yo misma. Ni hablar de limpiar la habitación. Nadie la limpió en 5 días ni cambió las toallas ni las sábanas.
Mala iluminación. No hay luz en la mesa de noche.
El colchón ya no tenía espuma. Se me clavaban los resortes en la espalda. Pésima relación precio-calidad. Un abuso.

2026-03-05 • via Nuitee
A
Amirul Shah🤘🏼 • solo_traveller • sg
5
Pros:

Location is good

Cons:

It is so small.

2026-03-03 • via Nuitee
T
Tea • solo_traveller • pl
10
Pros:

Good value for money, nice and easy parking, friendly and helpful staff. I would stay again :)

2026-03-02 • via Nuitee
S
Simone • couple • sm
1
2026-03-02 • via Nuitee