Four Stars Hotel

Hotels
5 (2064 reviews)
26-28 Sussex Gardens , London , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Non-smoking throughout
Private parking
Private check-in/check-out
Daily housekeeping
See all facilities

Review Highlights

Pros:
Location
Service
Cons:
Cleanliness
Room Quality

Categories

Cleanliness
2.25
Reviews frequently mention unsatisfactory cleanliness, with reports of dirt and bedbugs.
Service
7.25
While some mentions are positive regarding staff interactions, inconsistent service quality is noted.
Location
8.75
Many reviews highlight the excellent location near key attractions.
Room Quality
2.75
Rooms described as very small, uncomfortable beds, and maintenance issues reported.
Amenities
2.75
Lack of facilities mentioned, very basic accommodations.
Value for Money
6.75
Some guests feel that the price is reasonable for the location despite the issues.
Food and Beverage
4.75
No specific mentions regarding food and beverage options, assigned standard rating.
Overall Experience
4.75
General feedback reflects a mix of good and poor experiences overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:31

Property Description

Central Location
Located in the heart of London, Four Stars Hotel offers easy access to popular attractions such as Paddington Station and Madame Tussauds.

Convenient Amenities
Enjoy the convenience of a shared lounge, a 24-hour front desk, and complimentary WiFi during your stay at this 2-star hotel. Private parking is also available on site.

Nearby Attractions
Explore iconic landmarks like The Serpentine and Lord's Cricket Ground, located just a short distance away from the property. With London City Airport within reach, Four Stars Hotel is the perfect choice for your stay in London.

Book your stay at Four Stars Hotel now for a memorable experience in the heart of the city!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 25 per day.

Location

Guest Reviews

5
Based on 2064 reviews
Cleanliness: 2.25
Service: 7.25
Location: 8.75
Room Quality: 2.75
Amenities: 2.75
Value for Money: 6.75
Food and Beverage: 4.75
Overall Experience: 4.75
W
Wayne solo_traveller gb
4
2026-07-11 via Nuitee
M
michelle solo_traveller gb
8
One Night Only
Pros:

I was a lone traveller. 1 night only. Not interested in bells and whistles. No great amount of time in room. My room was compact and clean. The bed was metal framed and could do with a new mattress. Bedding and towels spotless. Varnished floors. Clean, even under the bed. Why do I know that? Final room sweep.
The addition of the fan was very much appreciated.
Strict 2 p.m. check-in, but storage available.
Loved the location. Close to train station. Loads of eating options available.
Quiet. Absolutely no noise from other residents.
24hr reception.

Cons:

The fan.
Clean
Functional
Price

2026-07-11 via Nuitee
M
MASAHIKO solo_traveller jp
4
2026-07-10 via Nuitee
V
vivaldi7 solo_traveller es
5
2026-07-09 via Nuitee
J
Josh couple gb
5
2026-07-09 via Nuitee
B
Brigitte solo_traveller fr
7
Bon séjour dans chambre correcte bien localisée
Pros:

Bon emplacement entre la rue Edgware road d’un côté, et Hyde park a l’autre bout. Vous pouvez faire pas mal de chose à pied si vous êtes comme moi bon marcheur. Le personnel est sympathique . J’étais au 3eme étage dans une chambre simple seule au calme et propre.

Cons:

La chambre est petite avec un lit petit une place mais elle a une salle d’eau personnelle. J’avais réservé en février (pour debut juillet) et j’ai eu un prix correct. J’aurais bien aimé avoir dans la chambre une bouilloire avec tasse et thé comme dans les autres hôtels.

2026-07-09 via Nuitee
A
ANWAR solo_traveller ma
1
Pros:

Nothing

Cons:

With this heatwave, the rooms are boiling hot. I have asked for a fan or anything but the reception was useless, I don't recommend it at all.
And it should be called -4 star instead

2026-07-09 via Nuitee
C
Claire solo_traveller gb
1
2026-07-09 via Nuitee
E
Edward couple au
6
Fun trip with close friend good location uncomfortable sleeping arrangement but would recommend for a quick trip to Lond
Pros:

Location and ease of use

Cons:

The bed and the shower

2026-07-09 via Nuitee
M
Markus solo_traveller se
1
Fruktansvärt boende med dålig service.
Pros:

Läget är det enda som är bra med detta boende!

Cons:

Allt var nedgånget. Personalen gjorde inget för att vara tillmötesgående. Inget rum att låsa in bagage när rummet inte var tillgängligt. Fjädrarna i sängen gjorde ont i ryggen. Toaletten hade smuts och hår. Ingen luftkonditionering. På natten gick brandlarmet och personalen visste inte hur de skulle hantera allt eller stänga av larmet, vi fick höra det höga ljudet i 1 timma mitt i natten!!! Jag rekommenderar ingen att bo här!

2026-07-09 via Nuitee
P
Pratik solo_traveller gb
7
2026-07-09 via Nuitee
K
karl extended_group gb
1
Avoid at all costs
Pros:

This place is a mess. Looks nothing like the pictures on the internet. Room had flies, no AC and bed was extremely unconfortable. Would advisr anyone to stay from this hotel

Cons:

Everything

2026-07-08 via Nuitee
L
lee solo_traveller gb
1
Pros:

Staff, location

Cons:

It was so bad and beyond basic we left and checked out after an hour and found another hotel. This is the first time in my 42 years that I did this as normally im happy just for somewhere to lay my head, but that was too basic and looked grimy specially the bathroom area.

2026-07-08 via Nuitee
M
Mark solo_traveller gb
8
Good basic hotel
Pros:

Location to Paddington .and local facilities.
24hr manned reception.
Hot water quick to get to en-suite shower

Cons:

Fan in room did not work.
No tea / coffee making facilities in room, nor vending machines in reception

2026-07-06 via Nuitee
A
alison solo_traveller gb
8
Pros:

So close to Hyde Park. And near to Paddington station.

Cons:

Was on the top floor, and struggled with stairs.

2026-07-06 via Nuitee
L
Lola solo_traveller fr
4
Very good location but disappointing hotel
Pros:

The hotel is very well located and the staff is very nice.

Cons:

The room was VERY small (probably 150cm wide). The bed wasn't comfortable and very small (smaller than a regular single bed). The bathroom wasn't perfectly clean and there were stains on the floor and walls.
My bedroom door was directly in the stairs so I could here everyone one going in and out. Not very well isolated as I felt like the outdoor roadwork was in the room.
It's ok for a short stay if you're just in the room to sleep.

2026-07-05 via Nuitee
M
Michelle family_with_children gb
5
Not again
Pros:

Not much woke on a sunday am by workman

Cons:

Small room for 3 persons. Old furniture, needs replacing. Bed , cheap soft mattress

2026-07-05 via Nuitee
C
Carol couple gb
10
Ideal for Hyde park
Pros:

Location for British summer time festival at Hyde park is excellent , staff very friendly , great value for money , will stay again and would recommend

2026-07-04 via Nuitee
F
Feltham solo_traveller gb
3
Good location, lacks privacy.
Pros:

The location was good and an easy check in process for quickness as I had a meeting to get to and I just dropped my bags off.

The fire alarm went off in the middle of the night due to another guest smoking. The staff did handle that well.
Once they knew there was no fire we were told we go back inside even with the alarm still going off.
Solid alarm system as it work me up promptly.

Cons:

The room is not really private.

There’s literally windows in the door with no curtain or privacy really.
It’s frosted glass but you can still see shadows and it means there’s constant light coming from the hall.

Additionally it’s the first room as you go upstairs so everyone walks past. Noise doesn’t bother me. But not having the solid full door did make me feel unsafe/exposed.

It felt more a room that’s mean for staff to have a nap in their breaks. The room doesn’t have a number on the door either it looked like it was meant to go to a cupboard or a corridor.
I’ve attached photos of the door of the room from bottom of the stairs from reception and a photo of what it looks like from the inside.

Additionally, it should be explicitly listed as no shower. I didn’t look at the other rooms so wasn’t aware that a shower had to be listed. It was assumed this facility would be included even in a shared shower capacity. Like many other hotels they explicitly say in brackets no shower or shared shower this would be useful to prevent confusion.

Even booking.com AI tool said.

“The room description does not specify bathroom amenities, including a shower. However, most hotel rooms typically include a shower.”


My main issue is the window in the door. It’s a weird set up.

Additionally where the desk is there’s a door to the outside. And that door does have a fire door sticker on so surely it should not be blocked by the desk?

I’d say realistically paying £30/35 makes sense for the room. But anymore just find somewhere else e.g at this point a capsule hotel for the same price is what I’d do next time as at least that’s modern, has aircon and showering facilities unlike here.

2026-07-04 via Nuitee
F
Francesco couple it
10
2026-07-04 via Nuitee