Arsela Hotel Pangkalan Bun

Hotels
8.2 (373 reviews)
Iskandar No.15 , Pangkalan Bun , id

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Luggage storage
Express check-in/check-out
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Cons:
Old room
Limited breakfast options

Categories

Cleanliness
8.01
Some reviews mention the rooms were clean, but issues like humidity odor were noted.
Service
8.48
Reviewers frequently highlighted helpful and friendly staff.
Location
8.52
Many reviews noted the convenient location for various activities.
Room Quality
7.97
Mixed reviews on room quality with mentions of old rooms and issues with specific amenities.
Amenities
8
Some amenities functioned well, but there were several requests for improvements.
Value for Money
8.46
Overall, the quality justified the price based on many comments.
Food and Beverage
8.01
Breakfast received mixed reviews; some enjoyed it while others mentioned a lack of options.
Overall Experience
8.18
Generally positive experiences, overshadowed slightly by minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:09

Property Description

Modern Comfort and Convenience

Arsela Hotel Pangkalan Bun offers a comfortable stay with its air-conditioned rooms featuring free WiFi and private bathrooms. Guests can enjoy entertainment and room service during their visit.

In-Room Amenities

Each room is equipped with a flat-screen TV, satellite channels, a kettle, and free toiletries for convenience. The hotel provides bed linen and towels for a cozy stay.

24-Hour Front Desk Assistance

The hotel's front desk staff are fluent in English and Indonesian, ensuring seamless communication for guests. Enjoy a hassle-free stay with their round-the-clock service.

Experience relaxation and top-notch service at Arsela Hotel Pangkalan Bun. Book your stay now for a memorable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PKN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 12 years old stay for Rp 50,000 per person per night when using an existing bed.
    People 12 years old and over stay for Rp 236,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 373 reviews
Cleanliness: 8.01
Service: 8.48
Location: 8.52
Room Quality: 7.97
Amenities: 8
Value for Money: 8.46
Food and Beverage: 8.01
Overall Experience: 8.18
V
Vittoria • solo_traveller • it
7
Pros:

Camera grande con vista sul bellissimo giardino.
Personale molto gentile e disponibile.
Non offre una colazione internazionale ma ho apprezzato la postazione dove ti preparano le uova sul momento.

Cons:

Il bagno non era pulitissimo e la doccia era intasata.

2026-04-20 • via Nuitee
S
Simon • solo_traveller • ca
9
Pros:

Le personnel et l'emplacement. Très belle cour intérieure.

2026-04-20 • via Nuitee
H
Hugo • family_with_children • nl
9
2026-04-19 • via Nuitee
L
Larissa • solo_traveller • de
9
Pros:

Tolle Architektur und schöner Garten. Zimmer sehr sauber und Betten komfortabel. Wir konnten schon früher einchecken.

2026-04-18 • via Nuitee
F
Flavia • solo_traveller • it
8
Pros:

Posizione e servizi

Cons:

Nulla

2026-04-16 • via Nuitee
F
Frederik • couple • de
7
Pros:

Sehr gute Lage zum Flughafen, etwas abseits des Stadtzentrums, schöner und ruhiger Garten, großes Zimmer, hilfsbereites Personal.

Cons:

Verhältnismäßig einfach, aber in Ordnung.

2026-04-15 • via Nuitee
M
Michael • family_with_children • de
9
2026-04-07 • via Nuitee
M
Michael • family_with_children • de
9
2026-04-07 • via Nuitee
M
Michael • family_with_children • de
9
2026-04-07 • via Nuitee
N
Nicole • couple • ch
8
2026-03-27 • via Nuitee
T
Trevor • solo_traveller • gb
9
2026-03-14 • via Nuitee
A
Anthonius • family_with_children • nl
8
2026-03-14 • via Nuitee
A
Anthonius • family_with_children • nl
8
Pros:

Locatie en ambiance

Cons:

Niets

2026-03-13 • via Nuitee
S
Samuel • family_with_children • ch
10
2026-03-11 • via Nuitee
T
Tania • couple • it
10
2026-03-02 • via Nuitee
D
du Mesnil • couple • fr
9
2026-03-01 • via Nuitee
G
Grant • family_with_children • gb
8
Arsela a very short stay.
Pros:

They allowed me to check in early as my orangutan trip ended quicker than I thought.
I wasn't able to stay long due to issues with my flight.
But from what I saw the hotel seems clean and well maintained and I can't complain about the staff helping me.

Cons:

There was nothing that I saw to make me doubt staying here.

2026-03-01 • via Nuitee
P
philippe • family_with_children • fr
9
2026-02-12 • via Nuitee
S
Siglinde • solo_traveller • de
9
Sehr entspannend
Pros:

Frühstück war lecker und die Speisen waren auch warm

Cons:

.|.

2026-02-08 • via Nuitee
T
Tiziano • family_with_children • it
9
Borneo .tappa di arrivo e partenza
Pros:

Disponibilità per ogni situazione

Cons:

Niente

2026-02-08 • via Nuitee