Arsela Hotel Pangkalan Bun

Hotels
8.2 (353 reviews)
Iskandar No.15 , Pangkalan Bun , id

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Luggage storage
Express check-in/check-out
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Cons:
Old room
Limited breakfast options

Categories

Cleanliness
8.01
Some reviews mention the rooms were clean, but issues like humidity odor were noted.
Service
8.48
Reviewers frequently highlighted helpful and friendly staff.
Location
8.52
Many reviews noted the convenient location for various activities.
Room Quality
7.97
Mixed reviews on room quality with mentions of old rooms and issues with specific amenities.
Amenities
8
Some amenities functioned well, but there were several requests for improvements.
Value for Money
8.46
Overall, the quality justified the price based on many comments.
Food and Beverage
8.01
Breakfast received mixed reviews; some enjoyed it while others mentioned a lack of options.
Overall Experience
8.18
Generally positive experiences, overshadowed slightly by minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:09

Property Description

Modern Comfort and Convenience

Arsela Hotel Pangkalan Bun offers a comfortable stay with its air-conditioned rooms featuring free WiFi and private bathrooms. Guests can enjoy entertainment and room service during their visit.

In-Room Amenities

Each room is equipped with a flat-screen TV, satellite channels, a kettle, and free toiletries for convenience. The hotel provides bed linen and towels for a cozy stay.

24-Hour Front Desk Assistance

The hotel's front desk staff are fluent in English and Indonesian, ensuring seamless communication for guests. Enjoy a hassle-free stay with their round-the-clock service.

Experience relaxation and top-notch service at Arsela Hotel Pangkalan Bun. Book your stay now for a memorable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PKN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 12 years old stay for Rp 50,000 per person per night when using an existing bed.
    People 12 years old and over stay for Rp 236,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 353 reviews
Cleanliness: 8.01
Service: 8.48
Location: 8.52
Room Quality: 7.97
Amenities: 8
Value for Money: 8.46
Food and Beverage: 8.01
Overall Experience: 8.18
P
philippe • family_with_children • fr
9
2026-02-12 • via Nuitee
S
Siglinde • solo_traveller • de
9
Sehr entspannend
Pros:

Frühstück war lecker und die Speisen waren auch warm

Cons:

.|.

2026-02-08 • via Nuitee
T
Tiziano • family_with_children • it
9
Borneo .tappa di arrivo e partenza
Pros:

Disponibilità per ogni situazione

Cons:

Niente

2026-02-08 • via Nuitee
K
Kirsten • solo_traveller • de
8
Pros:

Sehr schöner Garten

2026-01-30 • via Nuitee
N
Nazes • solo_traveller • in
9
Very satisfied and will stay again if I'm there.
Pros:

Huge room in the best part of town. Clean and had all the amenities. Staff were very helpful. Excellent ambience with big garden at the back. They serve early breakfast for people like me who had to catch an early flight.

Cons:

Nothing I can think about.

2026-01-30 • via Nuitee
T
Tania • extended_group • it
9
Bel posto
Pros:

Posizione stratega vicino all’aeroporto ed al porto per le partenze in barca nel Borneo

Cons:

Devo dire bella , mancava solo il frigo in camera

2026-01-23 • via Nuitee
F
Frédéric • couple • fr
10
Un bel endroit charmant
Pros:

L’aspect traditionnel et le jardin au calme

Cons:

Pas de piscine

2026-01-23 • via Nuitee
F
Frédéric • couple • fr
9
Bien situé et reposant
Pros:

L’architecture locale adaptée le jardin reposant

2026-01-20 • via Nuitee
A
Alessia • couple • it
10
Siamo stati benissimo
Pros:

Personale molto disponibile e gentile

2026-01-19 • via Nuitee
A
Alan • family_with_children • us
8
Great value.
Pros:

The staff were very kind. The restaurant was great. You can’t beat the value for the place.

Cons:

Unfortunately we had loud neighbors who were disrespectful. The staff tried to help with this situation.

2026-01-19 • via Nuitee
C
Carlos • couple • es
9
Sencillo, acogedor y con todos los servicios
Pros:

Un hotel sencillo y muy acogedor, bien ubicado en Pangkalan Bun

2026-01-19 • via Nuitee
A
Alessia • couple • it
10
Ci tornerei
Pros:

Molto gentili e disponibili, abbiamo utilizzato il servizio di lavanderia e siamo rimasti estasiati, i vestiti profumavano tantissimi. A cena abbiamo usufruito anche del servizio in camera, il cibo era ottimo

2026-01-19 • via Nuitee
D
de Boer • extended_group • nl
9
2026-01-18 • via Nuitee
K
Keith • solo_traveller • gb
9
Very comfortable
2026-01-15 • via Nuitee
M
Maria • family_with_children • fi
8
Kiva hotelli lähellä lentokenttää
Pros:

Lähellä lentokenttää, kiva henkilökunta ja hieno rakennus.

Cons:

Ravintolassa rajallinen määrä kasvisvaihtoehtoja.

2026-01-07 • via Nuitee
L
Lynn • couple • pt
6
Pros:

El hotel está muy cerca del aeropuerto, una estadía de una noche es perfecta para partir al día siguiente al avistamiento de orangutanes.
El hotel es grande pero necesita un poco de mantenimiento. Nuestra habitacion era grande y tenía todo lo necesario.
El desayuno es increíble en la zona del jardín.

Cons:

Teneniendo en consideración que la zona es muy húmeda, las habitaciones huelen mucho a moho. A las 5 am te despierta el imán y el personal aunque muy simpáticos en su mayoría no hablan inglés, hiaciendo muy difícil comunicarse.

2026-01-06 • via Nuitee
M
Madila • couple • id
7
Good for short stay, convenient for pick up by agent
Pros:

Breakfast

Cons:

Old room , mosquito

2026-01-02 • via Nuitee
M
Magdalena • couple • pl
7
2026-01-02 • via Nuitee
R
ricco • family_with_children • nl
8
2025-12-30 • via Nuitee
C
Claudia • extended_group • cl
10
Excelente estancia . Muy buen hotel . Atención 10/10
Pros:

Buen servicio , todo muy limpio .
Desayuno variado y rico. Todo muy confortable . Todo el personal muy atentos . Rico restaurant

Cons:

Que no tengan habitaciones triples . Tuvimos que dormir separados con mi hija y marido

2025-12-28 • via Nuitee