Arsela Hotel Pangkalan Bun

Hotels
8.2 (414 reviews)
Iskandar No.15 , Pangkalan Bun , id
+62 853-2255-7700

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Cons:
Old room
Limited breakfast options

Categories

Cleanliness
8.01
Some reviews mention the rooms were clean, but issues like humidity odor were noted.
Service
8.48
Reviewers frequently highlighted helpful and friendly staff.
Location
8.52
Many reviews noted the convenient location for various activities.
Room Quality
7.97
Mixed reviews on room quality with mentions of old rooms and issues with specific amenities.
Amenities
8
Some amenities functioned well, but there were several requests for improvements.
Value for Money
8.46
Overall, the quality justified the price based on many comments.
Food and Beverage
8.01
Breakfast received mixed reviews; some enjoyed it while others mentioned a lack of options.
Overall Experience
8.18
Generally positive experiences, overshadowed slightly by minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:09

Property Description

Modern Comfort and Convenience

Arsela Hotel Pangkalan Bun offers a comfortable stay with its air-conditioned rooms featuring free WiFi and private bathrooms. Guests can enjoy entertainment and room service during their visit.

In-Room Amenities

Each room is equipped with a flat-screen TV, satellite channels, a kettle, and free toiletries for convenience. The hotel provides bed linen and towels for a cozy stay.

24-Hour Front Desk Assistance

The hotel's front desk staff are fluent in English and Indonesian, ensuring seamless communication for guests. Enjoy a hassle-free stay with their round-the-clock service.

Experience relaxation and top-notch service at Arsela Hotel Pangkalan Bun. Book your stay now for a memorable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PKN

Location

Guest Reviews

8.2
Based on 414 reviews
Cleanliness: 8.01
Service: 8.48
Location: 8.52
Room Quality: 7.97
Amenities: 8
Value for Money: 8.46
Food and Beverage: 8.01
Overall Experience: 8.18
M
Matthias • solo_traveller • de
9
Pros:

Angenehmer Aufenthalt vor bzw. nach der Bootstour

2026-08-08 • via Nuitee
M
Mary • family_with_children • us
9
Clean and spacious room
Pros:

This was a perfectly fine place to stay before we launched a riverboat trip in Tanjung Puting National Park. The room was spacious and clean, which is the best case scenario! The breakfast had a nice selection of offerings. The staff were very professional.

Cons:

Just be aware that if you need an extra bed, you get charged for it!

2026-08-03 • via Nuitee
F
francesca • solo_traveller • it
9
Pros:

Cozy hotel with a very nice garden, perfect to spend a night before leaving to the jungle

2026-07-25 • via Nuitee
Ángel • extended_group • es
8
2026-07-24 • via Nuitee
G
Gallego Perez • couple • es
10
Pros:

Es muy acogedor. El desayuno está muy bueno y muy completo. El jardín que tienen es una pasada para desayunar y relajarse

2026-07-23 • via Nuitee
M
Milou • couple • nl
8
2026-07-22 • via Nuitee
A
Annemieke • extended_group • nl
6
Goedkoop hotel
Pros:

Indonesische uitstraling

Cons:

Weinig ontbijt, was niet goed schoon, was zeer basic, je mag ook niet veel verwachten voor die prijs

2026-07-21 • via Nuitee
E
Elja Maria • couple • nl
8
2026-07-20 • via Nuitee
N
Nora • couple • es
10
2026-07-16 • via Nuitee
C
Carina • couple • ch
3
Cons:

Schimmel in Bad und muffiger Geruch im Zimmer.
Rollläden sehen dementsprechend aus.

2026-07-14 • via Nuitee
L
Ladislava • solo_traveller • ie
10
Pros:

We liked the location of the hotel and its friendly staff.
We booked three rooms and they were all clean and comfortable.

2026-07-12 • via Nuitee
J
Josetxu • solo_traveller • es
10
2026-07-11 • via Nuitee
T
Toni • couple • au
8
Good value stay
Pros:

Great property to stay at after an orangutan tour. Basic hotel but spacious rooms, comfortable, air conditioned, extra bed provided for $20 inclusive of breakfast. The food in the restaurant was nice and good value. Cost $30 for a main meal and drink for 3 people. Breakfast was okay. The staff were incredibly helpful. We were given an early checkin around 10:30am and staff booked me a taxi to the airport last minute when grab didn’t work.

Cons:

Wifi didn’t do much. We ended up using our mobile data instead.

2026-07-10 • via Nuitee
P
Palattella • extended_group • it
7
2026-07-08 • via Nuitee
K
Koen66 • family_with_children • be
7
Mooi maar niet westers hotel
Pros:

mooi hotel en ruime kamers, met airco
Goed ontbijt maar enkel indonesisch

Cons:

Is een islamitisch hotel, geen bier in het hotel en enkel Indonesisch buffet voor het ontbijt
Mooi hotel maar hangt er dus van af wat je zoekt…

2026-07-03 • via Nuitee
J
joris1309 • solo_traveller • id
10
2026-06-22 • via Nuitee
R
Reto • family_with_children • ch
9
2026-06-20 • via Nuitee
E
Erica • extended_group • fr
10
2026-06-15 • via Nuitee
M
Maria del Carmen • solo_traveller • es
10
Pros:

Todo

2026-06-15 • via Nuitee
E
Erica • extended_group • fr
10
2026-06-15 • via Nuitee